Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 456184 | 5796 | 7/19/2021 11:55:15 AM | 7/19/2021 11:55:39 AM | IVR call: statement | Received call for statement for account 10370189 sent message: 1103 | 8 | 2 | 4944 | 79 | 79 | 7/19/2021 11:55:39 AM | 116832 | |||||||||||||||||||||||||||||
| 456174 | 6372 | 7/19/2021 11:48:40 AM | 7/19/2021 11:48:42 AM | IVR call: balance | Received call for balance for account 10256069 undefined | 7 | 2 | 5489 | 78 | 78 | 7/19/2021 11:48:42 AM | ||||||||||||||||||||||||||||||
| 2861 | 7/19/2021 11:45:34 AM | 3/28/2022 7:07:05 AM | leak credit adjustment done 201802-202102 av 16kl | leak credit adjustment done 201802-202102 av 16kl<br/><b>Journal Number</b>: [518055]<br/><b>Journal Amount</b>: [53393.98] | 27 | 3 | 2501 | 15 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-19T11:44:26.977Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-11T06:55:51.257Z"}] | 1 | 96 | 3/28/2022 7:07:05 AM | 15 | 2 | |||||||||||||||||||||||
| 456125 | 8148 | 7/19/2021 11:27:26 AM | 7/19/2021 11:27:27 AM | IVR call: balance | Received call for balance for account 20536909 undefined | 7 | 2 | 7170 | 78 | 78 | 7/19/2021 11:27:27 AM | ||||||||||||||||||||||||||||||
| 456119 | 8147 | 7/19/2021 11:21:11 AM | 7/19/2021 11:21:12 AM | IVR call: balance | Received call for balance for account 10423223 undefined | 7 | 2 | 7169 | 78 | 78 | 7/19/2021 11:21:12 AM | ||||||||||||||||||||||||||||||
| 456099 | 8130 | 7/19/2021 11:04:53 AM | 7/19/2021 11:05:26 AM | IVR call: statement | Received call for statement for account 10361582 sent message: 1102 | 8 | 2 | 7156 | 79 | 79 | 7/19/2021 11:05:26 AM | 116831 | |||||||||||||||||||||||||||||
| 456098 | 8146 | 7/19/2021 11:03:57 AM | 7/19/2021 11:03:59 AM | IVR call: balance | Received call for balance for account 10369574 undefined | 7 | 2 | 7168 | 78 | 78 | 7/19/2021 11:03:59 AM | ||||||||||||||||||||||||||||||
| 456093 | 8145 | 7/19/2021 11:03:11 AM | 4/12/2022 9:39:10 AM | IVR call: statement | Received call for statement for account 10112031 sent message: 1101 <div><br></div><div>6 months policy done for 20191221 period</div><div><br></div><div>Adjustment done 2021/09/22</div> | 27 | 3 | 2394 | 4 | 2 | 23 | 79 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T09:50:35.422Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-16T12:38:54.715Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-02T06:35:21.888Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-02T06:36:06.309Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-02T06:38:42.334Z"}] | 1 | 101 | 3 | 4/12/2022 9:39:10 AM | 116830 | 4 | 3 | |||||||||||||||||||||
| 456082 | 8144 | 7/19/2021 10:58:44 AM | 7/19/2021 10:58:45 AM | IVR call: balance | Received call for balance for account 10038320 undefined | 7 | 2 | 7167 | 78 | 78 | 7/19/2021 10:58:45 AM | ||||||||||||||||||||||||||||||
| 456077 | 5048 | 7/19/2021 10:56:17 AM | 7/19/2021 10:56:18 AM | IVR call: balance | Received call for balance for account 10389761 undefined | 7 | 2 | 4231 | 78 | 78 | 7/19/2021 10:56:18 AM | ||||||||||||||||||||||||||||||
| 456063 | 8095 | 7/19/2021 10:49:34 AM | 7/19/2021 10:50:09 AM | IVR call: statement | Received call for statement for account 10406568 sent message: 1100 | 8 | 2 | 7125 | 79 | 79 | 7/19/2021 10:50:09 AM | 116829 | |||||||||||||||||||||||||||||
| 456055 | 5488 | 7/19/2021 10:47:14 AM | 7/19/2021 10:47:15 AM | IVR call: balance | Received call for balance for account 10049144 undefined | 7 | 2 | 4650 | 78 | 78 | 7/19/2021 10:47:15 AM | ||||||||||||||||||||||||||||||
| 456054 | 8143 | 7/19/2021 10:47:13 AM | 7/19/2021 10:47:15 AM | IVR call: balance | Received call for balance for account 10418927 undefined | 7 | 2 | 7166 | 78 | 78 | 7/19/2021 10:47:15 AM | ||||||||||||||||||||||||||||||
| 456053 | 8140 | 7/19/2021 10:46:34 AM | 7/19/2021 10:46:36 AM | IVR call: balance | Received call for balance for account 10285888 undefined | 7 | 2 | 297 | 78 | 78 | 7/19/2021 10:46:36 AM | ||||||||||||||||||||||||||||||
| 456050 | 5481 | 7/19/2021 10:45:57 AM | 7/19/2021 10:45:58 AM | IVR call: balance | Received call for balance for account 10049141 undefined | 7 | 2 | 4642 | 78 | 78 | 7/19/2021 10:45:58 AM | ||||||||||||||||||||||||||||||
| 456045 | 5481 | 7/19/2021 10:45:10 AM | 7/19/2021 10:45:12 AM | IVR call: balance | Received call for balance for account 10049141 undefined | 7 | 2 | 4642 | 78 | 78 | 7/19/2021 10:45:12 AM | ||||||||||||||||||||||||||||||
| 8142 | 7/19/2021 10:38:33 AM | 10/29/2022 7:30:20 AM | WATER | HIGH WATER CONSUMPTION<div><br></div><div><b><u>QRC RESPONSE:</u></b> Water Works confirmed an internal leak, operation dated: 20210407 REF:731705. Consumer needs to log new query by attaching plumbers letter for leak credit assessment. </div><div>Query closed.</div><div><br></div> | 27 | 3 | 7165 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-07-19T10:37:25.047Z"},{"op":"R","uid":"23","un":"bevins","dt":"2021-07-19T10:38:02.193Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-11T18:45:20.402Z"}] | 1 | 67 | 10/29/2022 7:30:20 AM | 138552 | 8 | 8 | ||||||||||||||||||||||
| 8142 | 7/19/2021 10:33:33 AM | 7/19/2021 10:37:49 AM | 1 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-07-19T10:32:25.374Z"},{"op":"R","uid":"23","un":"bevins","dt":"2021-07-19T10:36:33.160Z"},{"op":"R","uid":"23","un":"bevins","dt":"2021-07-19T10:36:39.473Z"}] | 23 | ||||||||||||||||||||||||||||||||||||
| 8141 | 7/19/2021 10:29:37 AM | 2/14/2022 11:10:57 AM | water | readings incorrect and account billed incorrectly<div><br></div><div>journal processed and approved. Query resolved.</div> | 27 | 3 | 7164 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-19T10:28:29.225Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T11:09:11.395Z"}] | 1 | 111 | 214 | 2/14/2022 11:10:57 AM | 12 | 214 | ||||||||||||||||||||||
| 456006 | 5488 | 7/19/2021 10:27:12 AM | 7/19/2021 10:27:40 AM | IVR call: statement | Received call for statement for account 10049144 sent message: 1099 | 8 | 2 | 4650 | 79 | 79 | 7/19/2021 10:27:40 AM | 116828 |