Details

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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
8142
LatestTicket
CreatedAt
7/19/2021 10:38:33 AM
UpdatedAt
10/29/2022 7:30:20 AM
Subject
WATER
Description
HIGH WATER CONSUMPTION<div><br></div><div><b><u>QRC RESPONSE:</u></b> Water Works confirmed an internal leak, operation dated: 20210407 REF:731705. Consumer needs to log new query by attaching plumbers letter for leak credit assessment.&nbsp;</div><div>Query closed.</div><div><br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7165
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"23","un":"bevins","dt":"2021-07-19T10:37:25.047Z"},{"op":"R","uid":"23","un":"bevins","dt":"2021-07-19T10:38:02.193Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-11T18:45:20.402Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
10/29/2022 7:30:20 AM
Thread
138552
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8