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Conversation
EscalationLevel
LatestCall
456093
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
8145
LatestTicket
CreatedAt
7/19/2021 11:03:11 AM
UpdatedAt
4/12/2022 9:39:10 AM
Subject
IVR call: statement
Description
Received call for statement for account 10112031
sent message: 1101
<div><br></div><div>6 months policy done for 20191221 period</div><div><br></div><div>Adjustment done 2021/09/22</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2394
OpenedBy
AssignedTo
4
Region
2
Department
23
QueryType
79
SubQueryType
Escalation
EscalationCron
History
[{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T09:50:35.422Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-16T12:38:54.715Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-02T06:35:21.888Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-02T06:36:06.309Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-02T06:38:42.334Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
3
ResolvedAt
4/12/2022 9:39:10 AM
Thread
116830
ResolvedBy
4
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
3