Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 8212 | 7/20/2021 11:20:40 AM | 3/28/2022 7:23:36 AM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM<br/><b>Journal Number</b>: [431353] | 24 | 3 | 7228 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-20T11:20:42.383Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-13T10:37:13.736Z"}] | 4 | 120 | 4 | 4 | |||||||||||||||||||||||||
| 457389 | 8209 | 7/20/2021 11:18:23 AM | 7/20/2021 11:18:24 AM | IVR call: balance | Received call for balance for account 10389081 undefined | 7 | 2 | 7225 | 78 | 78 | 7/20/2021 11:18:24 AM | ||||||||||||||||||||||||||||||
| 457387 | 6027 | 7/20/2021 11:16:22 AM | 7/20/2021 11:16:22 AM | IVR call: balance | Received call for balance for account 20424507 undefined | 7 | 2 | 5161 | 78 | 78 | 7/20/2021 11:16:22 AM | ||||||||||||||||||||||||||||||
| 8211 | 7/20/2021 11:13:21 AM | 3/28/2022 6:35:04 AM | REFUSE CHARGE REVERSAL | NOT COLLECTED BY BCMM,REQUEST REVERSAL | 27 | 3 | 7227 | 5 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-20T11:13:23.612Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-08T08:20:23.158Z"}] | 4 | 106 | 3/28/2022 6:35:04 AM | 5 | 4 | |||||||||||||||||||||||
| 457377 | 8210 | 7/20/2021 11:09:47 AM | 7/20/2021 11:09:49 AM | IVR call: balance | Received call for balance for account 10141484 undefined | 7 | 2 | 7226 | 78 | 78 | 7/20/2021 11:09:49 AM | ||||||||||||||||||||||||||||||
| 457372 | 8209 | 7/20/2021 11:05:15 AM | 7/20/2021 11:05:16 AM | IVR call: balance | Received call for balance for account 10389081 undefined | 7 | 2 | 7225 | 78 | 78 | 7/20/2021 11:05:16 AM | ||||||||||||||||||||||||||||||
| 8192 | 7/20/2021 11:01:00 AM | 8/26/2021 1:19:41 PM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM | 4 | 3 | 7224 | 75 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-20T11:01:02.153Z"}] | 4 | 106 | 8/26/2021 1:19:41 PM | 173 | 16 | |||||||||||||||||||||||
| 457350 | 8208 | 7/20/2021 10:39:49 AM | 7/20/2021 10:39:50 AM | IVR call: balance | Received call for balance for account 10075329 undefined | 7 | 2 | 7223 | 78 | 78 | 7/20/2021 10:39:50 AM | ||||||||||||||||||||||||||||||
| 457330 | 8207 | 7/20/2021 10:30:07 AM | 7/20/2021 10:30:12 AM | IVR call: balance | Received call for balance for account 10281894 undefined | 7 | 2 | 7222 | 78 | 78 | 7/20/2021 10:30:12 AM | ||||||||||||||||||||||||||||||
| 8206 | 7/20/2021 10:19:54 AM | 2/27/2023 7:38:27 AM | 6 months policy | high water consumption due to backcharges and interim<div><br></div><div>QRC RESPONSE: </div><div>back Charges relates to 2020/12 billing and resolved under Ref #888955 with a 06 month back charge policy adjustment</div> | 27 | 3 | 7221 | 5 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-20T10:18:45.205Z"}] | 1 | 95 | 2/27/2023 7:38:25 AM | 3 | 3 | |||||||||||||||||||||||
| 8205 | 7/20/2021 10:18:37 AM | 1/11/2023 1:41:07 PM | Consolidation | Consolidate debt to owner's account no: 10041833.<div><br></div><div><b><u>QRC RESPONSE: Dated: 20230111</u></b></div><div>Debt has been consolidated as per request.</div><div><br></div> | 27 | 3 | 7220 | 4 | 2 | 23 | 13 | 76 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-07-20T10:17:28.533Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:11:36.966Z"}] | 13 | 76 | 1/11/2023 1:41:07 PM | 138584 | 8 | 8 | ||||||||||||||||||||||
| 8204 | 7/20/2021 10:17:08 AM | 3/28/2022 7:07:05 AM | Consolidation | Consolidate debt to owner's account no: 10038036.<div>departmental referral<br></div> | 27 | 3 | 7219 | 15 | 2 | 23 | 13 | 76 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-07-20T10:16:00.331Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:10:17.313Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T08:06:56.209Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T08:18:30.650Z"}] | 6 | 76 | 10 | 3/28/2022 7:07:05 AM | 15 | 10 | ||||||||||||||||||||||
| 8203 | 7/20/2021 10:14:59 AM | 9/11/2022 10:45:55 AM | 6 months policy | high consumption due to backcharge and interim reversal<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE</div><br/><b>Journal Number</b>: [759209]<br/><b>Journal Amount</b>: [-R3,894.50] | 27 | 3 | 7218 | 13 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-20T10:13:50.781Z"}] | 1 | 95 | 9/11/2022 10:45:49 AM | 3 | 3 | |||||||||||||||||||||||
| 8202 | 7/20/2021 10:02:23 AM | 7/3/2022 10:35:27 AM | high water consumption | high water consumption in March 2021<div>Six month policy from 201602-202104</div> | 30 | 3 | 7217 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-20T10:01:14.405Z"},{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-20T10:07:22.101Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T10:23:46.924Z"}] | 1 | 67 | 15 | ||||||||||||||||||||||||||
| 8201 | 7/20/2021 10:00:54 AM | 7/20/2021 10:00:56 AM | 2 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-20T09:59:45.730Z"}] | 194 | ||||||||||||||||||||||||||||||||||||
| 457269 | 8199 | 7/20/2021 9:53:47 AM | 7/20/2021 9:53:49 AM | IVR call: balance | Received call for balance for account 10242356 undefined | 7 | 2 | 7216 | 78 | 78 | 7/20/2021 9:53:49 AM | ||||||||||||||||||||||||||||||
| 457257 | 6767 | 7/20/2021 9:46:29 AM | 7/20/2021 9:47:02 AM | IVR call: statement | Received call for statement for account 10315804 sent message: 1117 | 8 | 2 | 5887 | 79 | 79 | 7/20/2021 9:47:02 AM | 116846 | |||||||||||||||||||||||||||||
| 8198 | 7/20/2021 9:45:24 AM | 11/21/2022 11:34:30 AM | high consumption | high water consumption in October and November 2020<div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no report on water works on leaks repaired. Customer needs to log a new query and provide more information on period of leak and if they had any plumbing repairs done log a new query and provide a plumbers report/affidavit. Query Closed</div> | 27 | 3 | 7215 | 5 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-20T09:44:16.050Z"}] | 1 | 67 | 11/21/2022 11:34:29 AM | 140019 | 8 | 8 | ||||||||||||||||||||||
| 457250 | 6767 | 7/20/2021 9:43:32 AM | 7/20/2021 9:43:34 AM | IVR call: balance | Received call for balance for account 10315804 undefined | 7 | 2 | 5887 | 78 | 78 | 7/20/2021 9:43:34 AM | ||||||||||||||||||||||||||||||
| 457246 | 8197 | 7/20/2021 9:39:44 AM | 7/20/2021 9:39:46 AM | IVR call: balance | Received call for balance for account 10296558 undefined | 7 | 2 | 7214 | 78 | 78 | 7/20/2021 9:39:46 AM |