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EscalationLevel
LatestCall
LatestChat
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Campaign
IsOpen
Customer
8206
LatestTicket
CreatedAt
7/20/2021 10:19:54 AM
UpdatedAt
2/27/2023 7:38:27 AM
Subject
6 months policy
Description
high water consumption due to backcharges and interim<div><br></div><div>QRC RESPONSE:&nbsp;</div><div>back Charges relates to 2020/12 billing and resolved under Ref #888955 with a 06 month back charge policy adjustment</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7221
OpenedBy
AssignedTo
5
Region
4
Department
23
QueryType
1
SubQueryType
95
Escalation
EscalationCron
History
[{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-20T10:18:45.205Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
95
CreatedBy1
UpdatedBy1
ResolvedAt
2/27/2023 7:38:25 AM
Thread
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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