Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 458093 | 4515 | 7/21/2021 7:12:11 AM | 7/21/2021 7:12:12 AM | IVR call: balance | Received call for balance for account 10409736 undefined | 7 | 2 | 3845 | 78 | 78 | 7/21/2021 7:12:12 AM | ||||||||||||||||||||||||||||||
| 458087 | 8236 | 7/21/2021 7:06:43 AM | 7/21/2021 7:06:44 AM | IVR call: balance | Received call for balance for account 10022202 undefined | 7 | 2 | 7248 | 78 | 78 | 7/21/2021 7:06:44 AM | ||||||||||||||||||||||||||||||
| 8235 | 7/21/2021 7:05:13 AM | 3/28/2022 7:08:29 AM | water query | high consumption water logged ,Six month Policy<div><br><div><b>Journal Number</b>: [523587]<br></div><div><br></div><b>RESPONSE QRC</b>: Six month Policy, Journal {523587}Authorized</div><div><br><br></div> | 27 | 3 | 7249 | 6 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-07-21T07:05:14.487Z"},{"op":"R","uid":"23","un":"bevins","dt":"2021-07-21T07:09:16.116Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T09:35:52.781Z"}] | 1 | 101 | 230 | 3/28/2022 7:08:29 AM | 6 | 230 | ||||||||||||||||||||||
| 458075 | 8139 | 7/21/2021 6:55:28 AM | 7/21/2021 6:55:29 AM | IVR call: balance | Received call for balance for account 10247348 undefined | 7 | 2 | 4670 | 78 | 78 | 7/21/2021 6:55:29 AM | ||||||||||||||||||||||||||||||
| 458070 | 7114 | 7/21/2021 6:46:09 AM | 7/21/2021 6:46:10 AM | IVR call: balance | Received call for balance for account 10362129 undefined | 7 | 2 | 6206 | 78 | 78 | 7/21/2021 6:46:10 AM | ||||||||||||||||||||||||||||||
| 458059 | 7114 | 7/21/2021 6:43:03 AM | 7/21/2021 6:43:26 AM | IVR call: statement | Received call for statement for account 10362129 sent message: 1133 | 8 | 2 | 6206 | 79 | 79 | 7/21/2021 6:43:26 AM | 116862 | |||||||||||||||||||||||||||||
| 458043 | 8139 | 7/21/2021 6:33:42 AM | 7/21/2021 6:33:44 AM | IVR call: balance | Received call for balance for account 10247348 undefined | 7 | 2 | 4670 | 78 | 78 | 7/21/2021 6:33:44 AM | ||||||||||||||||||||||||||||||
| 458024 | 8234 | 7/21/2021 6:23:38 AM | 7/21/2021 6:24:10 AM | IVR call: statement | Received call for statement for account 10030783 sent message: 1132 | 8 | 2 | 7247 | 79 | 79 | 7/21/2021 6:24:10 AM | 116861 | |||||||||||||||||||||||||||||
| 458018 | 8233 | 7/21/2021 6:17:40 AM | 7/21/2021 6:17:42 AM | IVR call: balance | Received call for balance for account 10065663 undefined | 7 | 2 | 7246 | 78 | 78 | 7/21/2021 6:17:42 AM | ||||||||||||||||||||||||||||||
| 458011 | 8232 | 7/21/2021 5:59:50 AM | 7/21/2021 6:00:05 AM | IVR call: meter-reading | Received call for meter-reading for account 10005791 Meter reading: [1512] Meter type: [water] | 10 | 2 | 7245 | 81 | 81 | |||||||||||||||||||||||||||||||
| 458009 | 8232 | 7/21/2021 5:58:50 AM | 7/21/2021 5:58:51 AM | IVR call:$2 | Received call for $530 for account 10005791 | 7245 | 7/21/2021 5:58:51 AM | ||||||||||||||||||||||||||||||||||
| 458005 | 6027 | 7/21/2021 5:47:54 AM | 7/21/2021 5:47:56 AM | IVR call: balance | Received call for balance for account 20424507 undefined | 7 | 2 | 5161 | 78 | 78 | 7/21/2021 5:47:56 AM | ||||||||||||||||||||||||||||||
| 457983 | 6023 | 7/21/2021 3:06:44 AM | 7/21/2021 3:07:06 AM | IVR call: statement | Received call for statement for account 10243135 sent message: 1131 | 8 | 2 | 5157 | 79 | 79 | 7/21/2021 3:07:06 AM | 116860 | |||||||||||||||||||||||||||||
| 457981 | 8231 | 7/21/2021 1:55:39 AM | 7/21/2021 1:55:57 AM | IVR call: statement | Received call for statement for account 10356074 sent message: 1130 | 8 | 2 | 7244 | 79 | 79 | 7/21/2021 1:55:57 AM | 116859 | |||||||||||||||||||||||||||||
| 457980 | 8231 | 7/21/2021 1:54:53 AM | 7/21/2021 1:55:12 AM | IVR call: statement | Received call for statement for account 10356074 sent message: 1129 | 8 | 2 | 7244 | 79 | 79 | 7/21/2021 1:55:12 AM | 116858 | |||||||||||||||||||||||||||||
| 457979 | 8231 | 7/21/2021 1:54:03 AM | 7/21/2021 1:54:27 AM | IVR call: statement | Received call for statement for account 10356074 sent message: 1128 | 8 | 2 | 7244 | 79 | 79 | 7/21/2021 1:54:27 AM | 116857 | |||||||||||||||||||||||||||||
| 457978 | 8231 | 7/21/2021 1:52:47 AM | 7/21/2021 1:52:48 AM | IVR call: balance | Received call for balance for account 10356074 undefined | 7 | 2 | 7244 | 78 | 78 | 7/21/2021 1:52:48 AM | ||||||||||||||||||||||||||||||
| 457972 | 8028 | 7/20/2021 7:18:01 PM | 7/20/2021 7:18:02 PM | IVR call: balance | Received call for balance for account 10398247 undefined | 7 | 2 | 7063 | 78 | 78 | 7/20/2021 7:18:02 PM | ||||||||||||||||||||||||||||||
| 457885 | 8230 | 7/20/2021 5:07:10 PM | 7/20/2021 5:07:12 PM | IVR call: balance | Received call for balance for account 10406822 undefined | 7 | 2 | 7243 | 78 | 78 | 7/20/2021 5:07:12 PM | ||||||||||||||||||||||||||||||
| 457878 | 7/20/2021 5:05:21 PM | 7/20/2021 5:05:21 PM | IVR call:$1 | Received call for $529 for account undefined | 7/20/2021 5:05:21 PM |