Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 458264 | 8254 | 7/21/2021 8:53:28 AM | 7/21/2021 8:53:29 AM | IVR call: balance | Received call for balance for account 10429046 undefined | 7 | 2 | 7264 | 78 | 78 | 7/21/2021 8:53:29 AM | ||||||||||||||||||||||||||||||
| 8253 | 7/21/2021 8:52:09 AM | 6/18/2022 12:57:37 PM | HIGH WATER CONSUMPTION | TWO METERS FOR WATER BILL CHARGED,KINDLY INVESTIGATE AND RESOLVE<div><br></div><div>-ACCOUNT IN ORDER </div> | 27 | 3 | 7263 | 4 | 3 | 23 | 1 | 66 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-21T08:50:54.753Z"}] | 1 | 66 | 6/18/2022 12:57:37 PM | 13 | 13 | |||||||||||||||||||||||
| 8252 | 7/21/2021 8:45:19 AM | 4/12/2022 9:43:30 AM | water h/c | high consumption from 2020/06<div>Journal Done</div><div>2 journals done, 6 months policy & leak credit journal.</div><br/><b>Journal Number</b>: [447767]<br/><b>Journal Amount</b>: [168486.12] | 27 | 3 | 7262 | 7 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-21T08:44:04.590Z"},{"op":"R","uid":"23","un":"bevins","dt":"2021-08-30T10:41:05.403Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T08:23:23.490Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-21T09:35:55.663Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-27T08:15:56.891Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-27T12:53:24.659Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-27T12:53:49.139Z"}] | 1 | 101 | 2 | 4/12/2022 9:43:30 AM | 7 | 2 | ||||||||||||||||||||||
| 458241 | 8251 | 7/21/2021 8:40:34 AM | 7/21/2021 8:40:58 AM | IVR call: statement | Received call for statement for account 10394290 sent message: 1140 | 8 | 2 | 7261 | 79 | 79 | 7/21/2021 8:40:58 AM | 116869 | |||||||||||||||||||||||||||||
| 458227 | 8250 | 7/21/2021 8:34:00 AM | 7/21/2021 8:34:01 AM | IVR call: balance | Received call for balance for account 10008144 undefined | 7 | 2 | 7260 | 78 | 78 | 7/21/2021 8:34:01 AM | ||||||||||||||||||||||||||||||
| 8249 | 7/21/2021 8:29:33 AM | 9/30/2022 1:51:52 PM | WATER/6 MONTHS POLICY | APPLY 6 MONTHS POLICY(WATER)<div><b>Investigate and Evaluate six month policy period</b> -<b>202009-202105</b></div><div><b><br></b></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE</b></div><br><b>Journal Number</b>: [759213]<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE ON 2020-10</div><br/><b>Journal Amount</b>: [-R783.94] | 27 | 3 | 7259 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-21T08:28:18.746Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T09:33:08.920Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-17T13:20:05.546Z"}] | 1 | 95 | 9/30/2022 1:51:46 PM | 3 | 3 | ||||||||||||||||||||||||
| 8248 | 7/21/2021 8:11:22 AM | 7/21/2021 8:11:24 AM | 2 | 7258 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-21T08:10:11.737Z"}] | 16 | |||||||||||||||||||||||||||||||||||
| 458182 | 8107 | 7/21/2021 8:08:52 AM | 7/21/2021 8:09:18 AM | IVR call: statement | Received call for statement for account 10350314 sent message: 1139 | 8 | 2 | 7136 | 79 | 79 | 7/21/2021 8:09:18 AM | 116868 | |||||||||||||||||||||||||||||
| 458179 | 7957 | 7/21/2021 8:07:48 AM | 7/21/2021 8:08:06 AM | IVR call: statement | Received call for statement for account 10246947 sent message: 1138 | 8 | 2 | 6993 | 79 | 79 | 7/21/2021 8:08:06 AM | 116867 | |||||||||||||||||||||||||||||
| 8245 | 7/21/2021 8:05:54 AM | 7/21/2021 8:05:56 AM | 2 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-21T08:04:45.394Z"}] | 16 | ||||||||||||||||||||||||||||||||||||
| 458176 | 8246 | 7/21/2021 8:03:37 AM | 7/21/2021 8:03:53 AM | IVR call: balance | Received call for balance for account 20055521 undefined | 7 | 2 | 7257 | 78 | 78 | 7/21/2021 8:03:53 AM | ||||||||||||||||||||||||||||||
| 8243 | 7/21/2021 7:53:39 AM | 7/3/2022 10:52:31 AM | PLUMBERS LETTER/WATER | PLUMBERS LETTER SUBMITTED FOR REPAIRS DONE FOR LEAK DETECTED.<div>monitor consumption, account protected </div> | 30 | 3 | 7256 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-21T07:52:29.778Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-15T10:26:24.364Z"},{"op":"R","uid":"893","un":"nasiphina","dt":"2022-04-13T08:51:59.449Z"}] | 1 | 96 | 15 | ||||||||||||||||||||||||||
| 458148 | 8244 | 7/21/2021 7:51:23 AM | 9/7/2021 12:31:18 PM | IVR call: statement | Received call for statement for account 10360501 sent message: 1137 | 4 | 2 | 6855 | 79 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-31T13:49:40.473Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-07T12:31:18.664Z"}] | 79 | 9/7/2021 12:31:18 PM | 116866 | 4 | |||||||||||||||||||||||||||
| 458144 | 8233 | 7/21/2021 7:50:37 AM | 7/21/2021 7:51:09 AM | IVR call: statement | Received call for statement for account 10065663 sent message: 1136 | 8 | 2 | 7246 | 79 | 79 | 7/21/2021 7:51:09 AM | 116865 | |||||||||||||||||||||||||||||
| 458141 | 8242 | 7/21/2021 7:49:20 AM | 8/26/2021 1:21:50 PM | IVR call: statement | Received call for statement for account 10310706 sent message: 1135 | 4 | 2 | 6642 | 79 | 79 | 8/26/2021 1:21:50 PM | 116864 | |||||||||||||||||||||||||||||
| 8240 | 7/21/2021 7:44:46 AM | 5/17/2022 6:42:36 AM | HIGH ELECTRICITY CONSUMPTION | CONSUMER QUERYING HIGH ELECTRICITY CONSUMPTION,KINDLY INVESTIGATE AND RESOLVE.<div>six months policy applied ,El</div><br/><b>Journal Number</b>: [777937]<br/><b>Journal Amount</b>: [65641.30] | 27 | 3 | 7254 | 4 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-21T07:43:36.499Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-17T10:30:00.906Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-05-17T06:42:14.206Z"}] | 2 | 101 | 2 | 5/17/2022 6:42:36 AM | 4 | 2 | ||||||||||||||||||||||
| 458127 | 8241 | 7/21/2021 7:44:42 AM | 7/21/2021 7:45:05 AM | IVR call: statement | Received call for statement for account 10389817 sent message: 1134 | 8 | 2 | 7255 | 79 | 79 | 7/21/2021 7:45:05 AM | 116863 | |||||||||||||||||||||||||||||
| 8239 | 7/21/2021 7:36:37 AM | 3/28/2022 7:23:36 AM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION QUERIED BY CONSUMER,KINDLY INVESTIGATE AND RESOLVE.<div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 7253 | 13 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-21T07:35:28.399Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-15T07:23:58.346Z"}] | 1 | 111 | 214 | 3/28/2022 7:23:36 AM | 13 | 214 | ||||||||||||||||||||||
| 458095 | 8238 | 7/21/2021 7:17:44 AM | 7/21/2021 7:17:46 AM | IVR call: balance | Received call for balance for account 10186063 undefined | 7 | 2 | 7252 | 78 | 78 | 7/21/2021 7:17:46 AM | ||||||||||||||||||||||||||||||
| 458092 | 8237 | 7/21/2021 7:12:18 AM | 7/21/2021 7:12:20 AM | IVR call: balance | Received call for balance for account 10424079 undefined | 7 | 2 | 7251 | 78 | 78 | 7/21/2021 7:12:20 AM |