Details
Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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8252
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LatestTicket
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CreatedAt
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7/21/2021 8:45:19 AM
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UpdatedAt
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4/12/2022 9:43:30 AM
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Subject
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water h/c
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Description
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high consumption from 2020/06<div>Journal Done</div><div>2 journals done, 6 months policy & leak credit journal.</div><br/><b>Journal Number</b>: [447767]<br/><b>Journal Amount</b>: [168486.12]
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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7262
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OpenedBy
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AssignedTo
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7
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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67
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-21T08:44:04.590Z"},{"op":"R","uid":"23","un":"bevins","dt":"2021-08-30T10:41:05.403Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T08:23:23.490Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-21T09:35:55.663Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-27T08:15:56.891Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-27T12:53:24.659Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-27T12:53:49.139Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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101
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CreatedBy1
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UpdatedBy1
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2
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ResolvedAt
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4/12/2022 9:43:30 AM
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Thread
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ResolvedBy
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7
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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2