Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 473013 | 7641 | 8/3/2021 11:30:15 AM | 6/14/2022 12:40:54 PM | leak | submitted plumbers letter. | 30 | 2 | 6693 | 81 | 77 | 201 | ||||||||||||||||||||||||||||||
| 8712 | 8/3/2021 11:18:52 AM | 7/9/2022 9:44:23 AM | REFUSE CHARGE REVERSAL | REQUEST DUE TO NON-COLLECTION BY MUNICIPALITY.<div><br></div><div>QRC RESPONSE: Refuse collected by the municipality<br></div> | 27 | 3 | 7689 | 132 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-03T11:18:54.465Z"}] | 4 | 106 | 7/9/2022 9:44:22 AM | 15 | 15 | |||||||||||||||||||||||
| 472987 | 7636 | 8/3/2021 11:08:57 AM | 8/3/2021 11:09:16 AM | IVR call: statement | Received call for statement for account 10313921 undefined | 6688 | 8/3/2021 11:09:16 AM | ||||||||||||||||||||||||||||||||||
| 8711 | 8/3/2021 11:02:57 AM | 7/9/2022 10:25:59 AM | REFUSE CHARGE REVERSAL | REQUEST FOR REVERSAL DUE TO NON-COLLECTION BY MUNICIPALITY.<div><br></div><div>QRC RESPONSE: Refuse collected and reversed</div> | 27 | 3 | 7688 | 4 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-03T11:02:59.843Z"}] | 4 | 106 | 7/9/2022 10:25:59 AM | 15 | 15 | |||||||||||||||||||||||
| 8710 | 8/3/2021 10:55:30 AM | 7/9/2022 8:56:34 AM | Previous owner | Transfer all charges to new owner's acc no: 10385395. | 30 | 3 | 7687 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-03T10:53:53.780Z"}] | 6 | 107 | 15 | ||||||||||||||||||||||||||
| 8709 | 8/3/2021 10:52:24 AM | 7/9/2022 10:01:57 AM | REFUSE CHARGE REVERSAL | REQUEST FOR REVERSAL DUE TO NON-COLLECTION BY MUNICIPALITY.<div><br></div><div>QRC RESPONSE: Refuse reversed by the Municipality.<br></div> | 27 | 3 | 7686 | 74 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-03T10:52:26.818Z"}] | 4 | 106 | 7/9/2022 10:01:56 AM | 15 | 15 | |||||||||||||||||||||||
| 472952 | 5568 | 8/3/2021 10:51:08 AM | 8/3/2021 10:51:09 AM | IVR call:$64 | Received call for $592 for account 10365531 | 4734 | 8/3/2021 10:51:09 AM | ||||||||||||||||||||||||||||||||||
| 472927 | 5818 | 8/3/2021 10:40:59 AM | 8/3/2021 10:41:24 AM | IVR call: statement | Received call for statement for account 10299124 sent message: 1494 | 8 | 2 | 4964 | 79 | 79 | 8/3/2021 10:41:24 AM | 117223 | |||||||||||||||||||||||||||||
| 472920 | 5818 | 8/3/2021 10:40:02 AM | 8/3/2021 10:40:03 AM | IVR call: balance | Received call for balance for account 10299124 undefined | 7 | 2 | 4964 | 78 | 78 | 8/3/2021 10:40:03 AM | ||||||||||||||||||||||||||||||
| 472913 | 8708 | 8/3/2021 10:38:04 AM | 8/3/2021 10:38:31 AM | IVR call: statement | Received call for statement for account 10267531 sent message: 1493 | 8 | 2 | 7685 | 79 | 79 | 8/3/2021 10:38:31 AM | 117222 | |||||||||||||||||||||||||||||
| 8707 | 8/3/2021 10:33:35 AM | 7/9/2022 10:05:49 AM | REFUSE CHARGE REVERSAL | REQUEST FOR REVERSAL DUE TO NON-COLLECTION BY MUNICIPALITY.<div><br></div><div>QRC RESPONSE: REFUSE REVERSED AND COLLECTED</div> | 27 | 3 | 7684 | 17 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-03T10:33:37.370Z"}] | 4 | 106 | 7/9/2022 10:05:49 AM | 15 | 15 | |||||||||||||||||||||||
| 472867 | 5017 | 8/3/2021 10:18:37 AM | 8/3/2021 10:18:38 AM | IVR call: balance | Received call for balance for account 10284186 undefined | 7 | 2 | 4201 | 78 | 78 | 8/3/2021 10:18:38 AM | ||||||||||||||||||||||||||||||
| 472852 | 5017 | 8/3/2021 10:16:59 AM | 8/3/2021 10:17:01 AM | IVR call: balance | Received call for balance for account 10284186 undefined | 7 | 2 | 4201 | 78 | 78 | 8/3/2021 10:17:01 AM | ||||||||||||||||||||||||||||||
| 8706 | 8/3/2021 10:08:41 AM | 11/26/2021 6:19:40 AM | High interim amounts | kindly investigate high water charges raised on the account before March 2021.<br/><b>Journal Number</b>: [58833.48] | 27 | 3 | 7683 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-03T10:07:04.310Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-26T06:17:57.733Z"}] | 1 | 101 | 2 | 11/26/2021 6:19:40 AM | 12 | 2 | ||||||||||||||||||||||
| 472834 | 8705 | 8/3/2021 10:04:23 AM | 11/29/2021 1:15:37 PM | IVR call: balance | Received call for balance for account 10271682 undefined | 7 | 2 | 1812 | 78 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-11-29T13:14:06.207Z"},{"op":"R","uid":"25","un":"ernelizef","dt":"2021-11-29T13:15:24.995Z"},{"op":"R","uid":"25","un":"ernelizef","dt":"2021-11-29T13:15:37.802Z"}] | 78 | 11/29/2021 1:15:37 PM | 25 | ||||||||||||||||||||||||||||
| 472823 | 8704 | 8/3/2021 10:00:42 AM | 8/3/2021 10:01:05 AM | IVR call: statement | Received call for statement for account 10421608 sent message: 1492 | 8 | 2 | 7682 | 79 | 79 | 8/3/2021 10:01:05 AM | 117221 | |||||||||||||||||||||||||||||
| 472805 | 8703 | 8/3/2021 9:53:10 AM | 8/3/2021 9:53:12 AM | IVR call: balance | Received call for balance for account 10405532 undefined | 7 | 2 | 7681 | 78 | 78 | 8/3/2021 9:53:12 AM | ||||||||||||||||||||||||||||||
| 472779 | 8700 | 8/3/2021 9:46:25 AM | 8/3/2021 9:46:25 AM | IVR call: balance | Received call for balance for account 10429153 undefined | 7 | 2 | 7678 | 78 | 78 | 8/3/2021 9:46:25 AM | ||||||||||||||||||||||||||||||
| 8702 | 8/3/2021 9:46:15 AM | 2/15/2022 11:04:49 AM | water query | high water consumption | 27 | 3 | 7680 | 12 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-15T10:54:50.338Z"}] | 1 | 95 | 214 | 2/15/2022 11:04:49 AM | 12 | 214 | ||||||||||||||||||||||
| 8701 | 8/3/2021 9:44:17 AM | 3/28/2022 7:23:36 AM | 6 months policy 201706 & leak credit done 202009-202104 av 17kl | 6 months policy 201706 & leak credit done 202009-202104 av 17kl<br/><b>Journal Number</b>: [821272]<br/><b>Journal Amount</b>: [-R97,980.95] | 27 | 3 | 7679 | 13 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-03T09:42:39.996Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-03T09:48:52.062Z"}] | 1 | 96 | 3/28/2022 7:23:36 AM | 13 | 3 |