Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 473840 | 5189 | 8/4/2021 10:12:38 AM | 8/4/2021 10:12:38 AM | IVR call:$69 | Received call for $597 for account 10000608 | 4371 | 8/4/2021 10:12:38 AM | ||||||||||||||||||||||||||||||||||
| 1749 | 8/4/2021 9:59:31 AM | 3/28/2022 7:10:22 AM | LEAK CR 201904-202102 AV 17KL | LEAK CR 201904-202102 AV 17KL<br/><b>Journal Number</b>: [824831]<br/><b>Journal Amount</b>: [-R23,078.03] | 27 | 3 | 1672 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-04T09:57:53.981Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-09-03T07:04:11.143Z"}] | 1 | 96 | 3/28/2022 7:10:22 AM | 11 | 3 | |||||||||||||||||||||||
| 473808 | 7475 | 8/4/2021 9:46:52 AM | 8/4/2021 9:47:20 AM | IVR call: statement | Received call for statement for account 10063478 sent message: 1511 | 8 | 2 | 6535 | 79 | 79 | 8/4/2021 9:47:20 AM | 117240 | |||||||||||||||||||||||||||||
| 8747 | 8/4/2021 9:42:35 AM | 8/11/2022 11:07:37 AM | 6 Months Policy | Debtor charged more than 6 months<div><br></div><br/><b>Journal Amount</b>: [50868.54] | 27 | 3 | 7722 | 4 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-04T09:43:12.974Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-04T09:53:52.241Z"}] | 1 | 96 | 8/11/2022 11:07:29 AM | 2 | 2 | |||||||||||||||||||||||
| 8746 | 8/4/2021 9:35:05 AM | 11/17/2022 1:26:18 PM | water query | high water consumption<div><br></div><div>incorrect water meter not the same on solar and on site</div><div>send to w.w to investigate the correct water meter.</div><div><br></div><div><br></div><div><b><u>QRC RESPONSE:</u></b> Information on solar corresponds with meter information on macrocomm. Account sent for six months policy assessment. Consumer needs to advise if they had any repairs done in 2021/2022 period.</div><div><br></div><div><br></div><div><br></div><div><br></div> | 27 | 3 | 7720 | 4 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-08-04T09:33:27.829Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-09T07:06:42.539Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-11-26T09:21:10.641Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-12T12:36:55.679Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-10T07:26:53.596Z"}] | 1 | 101 | 4 | 11/17/2022 1:26:18 PM | 123576 | 8 | 8 | |||||||||||||||||||||
| 8745 | 8/4/2021 9:14:07 AM | 4/12/2022 9:47:18 AM | Leak Adjustment | Journal Done<br/><b>Journal Number</b>: [824727] | 27 | 3 | 7719 | 10 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-04T09:12:33.719Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:02:58.446Z"}] | 1 | 96 | 11 | 4/12/2022 9:47:18 AM | 10 | 11 | ||||||||||||||||||||||
| 473716 | 5286 | 8/4/2021 8:55:47 AM | 8/4/2021 8:55:50 AM | IVR call: balance | Received call for balance for account 10037418 undefined | 7 | 2 | 4461 | 78 | 78 | 8/4/2021 8:55:50 AM | ||||||||||||||||||||||||||||||
| 473708 | 8744 | 8/4/2021 8:49:07 AM | 8/4/2021 8:49:32 AM | IVR call: statement | Received call for statement for account 10000692 sent message: 1510 | 8 | 2 | 7718 | 79 | 79 | 8/4/2021 8:49:32 AM | 117239 | |||||||||||||||||||||||||||||
| 473706 | 8743 | 8/4/2021 8:48:18 AM | 8/4/2021 8:48:19 AM | IVR call: balance | Received call for balance for account 10101915 undefined | 7 | 2 | 7717 | 78 | 78 | 8/4/2021 8:48:19 AM | ||||||||||||||||||||||||||||||
| 473694 | 8741 | 8/4/2021 8:41:05 AM | 8/4/2021 8:41:23 AM | IVR call: statement | Received call for statement for account 10397609 sent message: 1509 | 8 | 2 | 7716 | 79 | 79 | 8/4/2021 8:41:23 AM | 117238 | |||||||||||||||||||||||||||||
| 473680 | 5815 | 8/4/2021 8:33:47 AM | 8/4/2021 8:33:47 AM | IVR call:$68 | Received call for $596 for account 10402019 | 4961 | 8/4/2021 8:33:47 AM | ||||||||||||||||||||||||||||||||||
| 473678 | 8740 | 8/4/2021 8:31:44 AM | 8/4/2021 8:31:46 AM | IVR call: balance | Received call for balance for account 10427707 undefined | 7 | 2 | 7715 | 78 | 78 | 8/4/2021 8:31:46 AM | ||||||||||||||||||||||||||||||
| 473646 | 7750 | 8/4/2021 8:02:24 AM | 8/4/2021 8:02:25 AM | IVR call: balance | Received call for balance for account 10014557 undefined | 7 | 2 | 6795 | 78 | 78 | 8/4/2021 8:02:25 AM | ||||||||||||||||||||||||||||||
| 473644 | 5904 | 8/4/2021 8:01:08 AM | 8/4/2021 8:01:10 AM | IVR call: balance | Received call for balance for account 10216307 undefined | 7 | 2 | 5045 | 78 | 78 | 8/4/2021 8:01:10 AM | ||||||||||||||||||||||||||||||
| 473632 | 5428 | 8/4/2021 7:52:32 AM | 8/4/2021 7:52:33 AM | IVR call: balance | Received call for balance for account 10012042 undefined | 7 | 2 | 4592 | 78 | 78 | 8/4/2021 7:52:33 AM | ||||||||||||||||||||||||||||||
| 473629 | 5428 | 8/4/2021 7:51:08 AM | 8/4/2021 7:51:09 AM | IVR call: balance | Received call for balance for account 10012042 undefined | 7 | 2 | 4592 | 78 | 78 | 8/4/2021 7:51:09 AM | ||||||||||||||||||||||||||||||
| 473619 | 5622 | 8/4/2021 7:46:48 AM | 8/4/2021 7:47:12 AM | IVR call: statement | Received call for statement for account 10025705 sent message: 1508 | 8 | 2 | 4781 | 79 | 79 | 8/4/2021 7:47:12 AM | 117237 | |||||||||||||||||||||||||||||
| 8739 | 8/4/2021 7:36:28 AM | 6/13/2022 9:45:34 AM | High Consumption | high consumption - 202003 - 202004: 37kl<div>202004 - 202005: 40kl</div><div>202005 - 202006: 43kl</div><div><br></div><div>Journal authorized in May 2022 to correct the account<br></div> | 27 | 3 | 7714 | 4 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-04T07:37:17.764Z"}] | 1 | 67 | 6/13/2022 9:45:34 AM | 2 | 2 | |||||||||||||||||||||||
| 473603 | 8559 | 8/4/2021 7:35:42 AM | 8/4/2021 7:36:04 AM | IVR call: statement | Received call for statement for account 10018828 sent message: 1507 | 8 | 2 | 7550 | 79 | 79 | 8/4/2021 7:36:04 AM | 117236 | |||||||||||||||||||||||||||||
| 8739 | 8/4/2021 7:34:46 AM | 6/13/2022 9:46:01 AM | Six Months Policy | 201507 - 201608<div>201608 - 202003</div><div>202003 - 202010</div><div><br></div><div>Journal authorized in May 2022 to correct the account<br></div> | 27 | 3 | 7714 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-04T07:35:37.268Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-16T11:00:46.837Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-08T07:53:07.194Z"}] | 1 | 95 | 6/13/2022 9:46:01 AM | 2 | 2 |