Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 8850 | 8/8/2021 8:54:30 AM | 3/28/2022 6:35:04 AM | Leak Adjustment | Journal done<br><b>Journal Number</b>: [826816]<div><br></div><div>Duplicate Ref number deleted. Active ref #1868</div> | 27 | 3 | 7810 | 5 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-08T08:54:32.834Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-16T12:42:04.775Z"}] | 1 | 96 | 3/28/2022 6:35:04 AM | 5 | 3 | |||||||||||||||||||||||
| 8849 | 8/8/2021 8:20:37 AM | 11/23/2021 1:13:44 PM | Late termination | Late termination 202008-202009<br/><b>Journal Number</b>: [826810] | 24 | 3 | 7809 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-08T08:19:24.057Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:13:36.479Z"}] | 6 | 60 | 14 | 14 | |||||||||||||||||||||||||
| 8848 | 8/8/2021 7:47:24 AM | 3/28/2022 7:25:06 AM | Late termination | late termination 202105-202107<br/><b>Journal Number</b>: [826804] | 24 | 3 | 7808 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-08T07:46:10.187Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:12:48.836Z"}] | 6 | 60 | 14 | 14 | |||||||||||||||||||||||||
| 477042 | 8847 | 8/8/2021 7:16:14 AM | 8/8/2021 7:16:59 AM | IVR call: statement | Received call for statement for account 10280530 sent message: 1553 | 8 | 2 | 7807 | 79 | 79 | 8/8/2021 7:16:59 AM | 117282 | |||||||||||||||||||||||||||||
| 8846 | 8/8/2021 7:06:28 AM | 4/12/2022 9:43:30 AM | Late termination | Late termination 201807-202103<br/><b>Journal Number</b>: [826796]<br/><b>Journal Amount</b>: [67250.12] | 27 | 3 | 7806 | 7 | 2 | 23 | 6 | 59 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-08T07:05:14.997Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T08:26:12.801Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-16T07:31:08.391Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:35:32.522Z"}] | 6 | 59 | 4/12/2022 9:43:30 AM | 7 | 172 | |||||||||||||||||||||||
| 477027 | 5182 | 8/8/2021 7:01:59 AM | 8/8/2021 7:02:00 AM | IVR call: balance | Received call for balance for account 10347861 undefined | 7 | 2 | 4365 | 78 | 78 | 8/8/2021 7:02:00 AM | ||||||||||||||||||||||||||||||
| 477025 | 5182 | 8/8/2021 7:01:16 AM | 8/8/2021 7:01:18 AM | IVR call: balance | Received call for balance for account 10347861 undefined | 7 | 2 | 4365 | 78 | 78 | 8/8/2021 7:01:18 AM | ||||||||||||||||||||||||||||||
| 477007 | 5182 | 8/8/2021 6:53:16 AM | 8/8/2021 6:53:18 AM | IVR call: balance | Received call for balance for account 10347861 undefined | 7 | 2 | 4365 | 78 | 78 | 8/8/2021 6:53:18 AM | ||||||||||||||||||||||||||||||
| 476945 | 8845 | 8/8/2021 6:15:03 AM | 8/8/2021 6:15:05 AM | IVR call: balance | Received call for balance for account 10396343 undefined | 7 | 2 | 7805 | 78 | 78 | 8/8/2021 6:15:05 AM | ||||||||||||||||||||||||||||||
| 476942 | 8844 | 8/8/2021 6:14:10 AM | 8/8/2021 6:14:12 AM | IVR call: balance | Received call for balance for account 10396294 undefined | 7 | 2 | 7804 | 78 | 78 | 8/8/2021 6:14:12 AM | ||||||||||||||||||||||||||||||
| 476926 | 8176 | 8/8/2021 5:47:48 AM | 8/8/2021 5:47:50 AM | IVR call: balance | Received call for balance for account 10354816 undefined | 7 | 2 | 7195 | 78 | 78 | 8/8/2021 5:47:50 AM | ||||||||||||||||||||||||||||||
| 476832 | 8843 | 8/7/2021 5:49:24 PM | 8/7/2021 5:49:25 PM | IVR call:$78 | Received call for $611 for account 10429974 | 7803 | 8/7/2021 5:49:25 PM | ||||||||||||||||||||||||||||||||||
| 476729 | 5779 | 8/7/2021 2:29:49 PM | 8/7/2021 2:29:50 PM | IVR call: balance | Received call for balance for account 10377811 undefined | 7 | 2 | 1261 | 78 | 78 | 8/7/2021 2:29:50 PM | ||||||||||||||||||||||||||||||
| 476726 | 5779 | 8/7/2021 2:28:42 PM | 8/7/2021 2:28:44 PM | IVR call: balance | Received call for balance for account 10377811 undefined | 7 | 2 | 1261 | 78 | 78 | 8/7/2021 2:28:44 PM | ||||||||||||||||||||||||||||||
| 476709 | 8175 | 8/7/2021 2:16:01 PM | 8/7/2021 2:16:03 PM | IVR call: balance | Received call for balance for account 10345862 undefined | 7 | 2 | 6980 | 78 | 78 | 8/7/2021 2:16:03 PM | ||||||||||||||||||||||||||||||
| 476669 | 8841 | 8/7/2021 1:16:00 PM | 8/7/2021 1:16:25 PM | IVR call: meter-reading | Received call for meter-reading for account 10433016 Meter reading: [04140550387] Meter type: [electric] | 10 | 2 | 7801 | 81 | 81 | |||||||||||||||||||||||||||||||
| 476562 | 8841 | 8/7/2021 11:24:14 AM | 8/7/2021 11:24:16 AM | IVR call: balance | Received call for balance for account 10433016 undefined | 7 | 2 | 7801 | 78 | 78 | 8/7/2021 11:24:16 AM | ||||||||||||||||||||||||||||||
| 476559 | 8841 | 8/7/2021 11:22:19 AM | 8/7/2021 11:22:20 AM | IVR call: balance | Received call for balance for account 10433016 undefined | 7 | 2 | 7801 | 78 | 78 | 8/7/2021 11:22:20 AM | ||||||||||||||||||||||||||||||
| 8840 | 8/7/2021 11:11:00 AM | 8/15/2021 9:41:13 AM | HIGH CONSUMPTION | Query resolved but 2 additional issues were identified and sent to Billing so that the matter can be finalized. | 30 | 2 | 7800 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T11:11:02.110Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T09:35:52.697Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 476534 | 8838 | 8/7/2021 10:51:27 AM | 8/7/2021 10:51:28 AM | IVR call: balance | Received call for balance for account 10385149 undefined | 7 | 2 | 7798 | 78 | 78 | 8/7/2021 10:51:28 AM |