Details
Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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8840
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LatestTicket
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CreatedAt
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8/7/2021 11:11:00 AM
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UpdatedAt
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8/15/2021 9:41:13 AM
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Subject
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HIGH CONSUMPTION
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Description
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Query resolved but 2 additional issues were identified and sent to Billing so that the matter can be finalized.
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Priority
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Disposition
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30
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ConversationType
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2
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Parent
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Account
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7800
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OpenedBy
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AssignedTo
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Region
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Department
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QueryType
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77
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SubQueryType
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T11:11:02.110Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T09:35:52.697Z"}]
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CreatedBy
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UpdatedBy
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Category
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77
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Subcategory
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CreatedBy1
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UpdatedBy1
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ResolvedAt
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Thread
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ResolvedBy
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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214