Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 481182 | 4724 | 8/12/2021 10:42:06 AM | 8/12/2021 10:42:08 AM | IVR call: balance | Received call for balance for account 10384781 undefined | 7 | 2 | 4000 | 78 | 78 | 8/12/2021 10:42:08 AM | ||||||||||||||||||||||||||||||
| 481178 | 4724 | 8/12/2021 10:41:07 AM | 8/12/2021 10:41:08 AM | IVR call: balance | Received call for balance for account 10384781 undefined | 7 | 2 | 4000 | 78 | 78 | 8/12/2021 10:41:08 AM | ||||||||||||||||||||||||||||||
| 481175 | 4720 | 8/12/2021 10:40:10 AM | 8/26/2021 12:14:53 PM | IVR call: balance | Received call for balance for account 10310482 undefined | 4 | 2 | 3997 | 78 | 78 | 8/26/2021 12:14:53 PM | ||||||||||||||||||||||||||||||
| 481174 | 9006 | 8/12/2021 10:40:03 AM | 8/12/2021 10:40:28 AM | IVR call: statement | Received call for statement for account 10347698 sent message: 1619 | 8 | 2 | 7962 | 79 | 79 | 8/12/2021 10:40:28 AM | 117348 | |||||||||||||||||||||||||||||
| 481173 | 8196 | 8/12/2021 10:39:35 AM | 8/12/2021 10:39:54 AM | IVR call: statement | Received call for statement for account 10380579 sent message: 1618 | 8 | 2 | 55 | 79 | 79 | 8/12/2021 10:39:54 AM | 117347 | |||||||||||||||||||||||||||||
| 481171 | 7824 | 8/12/2021 10:39:12 AM | 8/12/2021 10:39:27 AM | IVR call: statement | Received call for statement for account 10432748 sent message: 1617 | 8 | 2 | 6866 | 79 | 79 | 8/12/2021 10:39:27 AM | 117346 | |||||||||||||||||||||||||||||
| 481168 | 8196 | 8/12/2021 10:38:33 AM | 8/12/2021 10:38:34 AM | IVR call: balance | Received call for balance for account 10380579 undefined | 7 | 2 | 55 | 78 | 78 | 8/12/2021 10:38:34 AM | ||||||||||||||||||||||||||||||
| 481170 | 6663 | 8/12/2021 10:38:29 AM | 8/12/2021 10:38:51 AM | IVR call: statement | Received call for statement for account 10049294 sent message: 1616 | 8 | 2 | 5783 | 79 | 79 | 8/12/2021 10:38:51 AM | 117345 | |||||||||||||||||||||||||||||
| 481167 | 8/12/2021 10:38:07 AM | 8/12/2021 10:38:08 AM | IVR call:$88 | Received call for $621 for account undefined | 8/12/2021 10:38:08 AM | ||||||||||||||||||||||||||||||||||||
| 481162 | 9005 | 8/12/2021 10:35:19 AM | 8/12/2021 10:35:47 AM | IVR call: statement | Received call for statement for account 10056815 sent message: 1615 | 8 | 2 | 7961 | 79 | 79 | 8/12/2021 10:35:47 AM | 117344 | |||||||||||||||||||||||||||||
| 9001 | 8/12/2021 10:22:54 AM | 4/11/2023 10:23:17 AM | high water consumption | high water consumption, debtor did not detect any leak<div>Investigate high consumption.</div><div>QRC -Response 2023/03/31</div><div>Six months policy has been done ,Journal Number: [914988] submitted for review and authorization.</div><div>Journal has been Credited with R 1250.36 (Inclusive of Vat)</div><div><br></div><br><br><br/><b>Journal Amount</b>: [1250,36] | 27 | 3 | 7958 | 132 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-08-12T10:21:10.084Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-17T09:07:33.018Z"}] | 1 | 67 | 4/11/2023 10:23:04 AM | 144954 | 8 | 8 | ||||||||||||||||||||||
| 481133 | 9000 | 8/12/2021 10:15:33 AM | 8/12/2021 10:16:00 AM | IVR call: statement | Received call for statement for account 10181506 sent message: 1614 | 8 | 2 | 7957 | 79 | 79 | 8/12/2021 10:16:00 AM | 117343 | |||||||||||||||||||||||||||||
| 481124 | 7930 | 8/12/2021 10:12:04 AM | 8/12/2021 10:12:06 AM | IVR call: balance | Received call for balance for account 10399259 undefined | 7 | 2 | 6967 | 78 | 78 | 8/12/2021 10:12:06 AM | ||||||||||||||||||||||||||||||
| 8999 | 8/12/2021 10:02:18 AM | 11/20/2022 9:57:40 AM | water | high consumption<div><br></div><div><b><u>QRC RESPONSE:</u></b> There is no report on water works on any faults reported/repaired 2020-date, water charges are affected by the punitive rate. Smart meter update done in 20210513 ref: 806420 The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period under query and if they had any plumbing repairs done. Query Closed</div> | 27 | 3 | 7956 | 5 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-12T10:00:33.488Z"}] | 1 | 67 | 11/20/2022 9:57:40 AM | 139875 | 8 | 8 | ||||||||||||||||||||||
| 8998 | 8/12/2021 9:59:32 AM | 11/20/2022 6:59:50 AM | water | 10067894 are being charged water and there is a water meter on owners account. | 23 | 3 | 7955 | 5 | 2 | 1 | 1 | 97 | [{"op":"R","uid":"58","un":"dorelld","dt":"2021-08-12T09:58:15.225Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:55:36.694Z"}] | 1 | 101 | 14 | 13 | ||||||||||||||||||||||||
| 481098 | 5387 | 8/12/2021 9:54:40 AM | 8/12/2021 9:54:42 AM | IVR call: balance | Received call for balance for account 20549224 undefined | 7 | 2 | 4554 | 78 | 78 | 8/12/2021 9:54:42 AM | ||||||||||||||||||||||||||||||
| 8997 | 8/12/2021 9:52:17 AM | 3/28/2022 7:07:05 AM | water | water leak | 30 | 3 | 7954 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-12T09:50:32.706Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-12T09:55:57.483Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:52:19.460Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 481096 | 4518 | 8/12/2021 9:51:59 AM | 8/12/2021 9:52:01 AM | IVR call: balance | Received call for balance for account 10160838 undefined | 7 | 2 | 3847 | 78 | 78 | 8/12/2021 9:52:01 AM | ||||||||||||||||||||||||||||||
| 8996 | 8/12/2021 9:49:41 AM | 8/12/2021 9:49:43 AM | 2 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-12T09:47:57.289Z"}] | 196 | ||||||||||||||||||||||||||||||||||||
| 481080 | 7737 | 8/12/2021 9:40:25 AM | 8/12/2021 9:40:58 AM | IVR call: statement | Received call for statement for account 10355564 sent message: 1613 | 8 | 2 | 6781 | 79 | 79 | 8/12/2021 9:40:58 AM | 117342 |