Details
Conversation
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EscalationLevel
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LatestCall
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LatestChat
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-
LatestSms
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-
LatestEmail
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LatestFax
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Campaign
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-
IsOpen
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-
Customer
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8997
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LatestTicket
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CreatedAt
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8/12/2021 9:52:17 AM
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UpdatedAt
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3/28/2022 7:07:05 AM
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Subject
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water
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Description
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water leak
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Priority
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Disposition
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30
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ConversationType
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3
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Parent
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Account
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7954
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OpenedBy
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AssignedTo
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-
Region
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3
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Department
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23
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QueryType
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1
-
SubQueryType
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96
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Escalation
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-
EscalationCron
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-
History
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[{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-12T09:50:32.706Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-12T09:55:57.483Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:52:19.460Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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96
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CreatedBy1
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UpdatedBy1
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14
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ResolvedAt
-
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Thread
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-
ResolvedBy
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-
WasCreatedByCustomer
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HasIvrcall
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-
Creator
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Updator
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14