Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 481333 | 9019 | 8/12/2021 12:07:08 PM | 8/12/2021 12:07:10 PM | IVR call: balance | Received call for balance for account 10398174 undefined | 7 | 2 | 7975 | 78 | 78 | 8/12/2021 12:07:10 PM | ||||||||||||||||||||||||||||||
| 481313 | 9018 | 8/12/2021 11:47:35 AM | 8/12/2021 11:47:37 AM | IVR call: balance | Received call for balance for account 10344797 undefined | 7 | 2 | 7974 | 78 | 78 | 8/12/2021 11:47:37 AM | ||||||||||||||||||||||||||||||
| 481310 | 9017 | 8/12/2021 11:46:42 AM | 8/12/2021 11:46:43 AM | IVR call: balance | Received call for balance for account 10397460 undefined | 7 | 2 | 7973 | 78 | 78 | 8/12/2021 11:46:43 AM | ||||||||||||||||||||||||||||||
| 9016 | 8/12/2021 11:46:01 AM | 10/23/2022 10:29:33 AM | water | please transfer water flat rates from estate late tenant account to owners account and do the adjustments<div><br></div><div><b><u>QRC RESPONSE:</u></b> Water availability charges has been transferred to the new account. Adjustment assessment request sent to the billing department. </div> | 27 | 3 | 7972 | 12 | 2 | 23 | 1 | 97 | [{"op":"R","uid":"58","un":"dorelld","dt":"2021-08-12T11:44:17.120Z"}] | 1 | 97 | 10/23/2022 10:29:32 AM | 8 | 8 | |||||||||||||||||||||||
| 481306 | 5992 | 8/12/2021 11:45:44 AM | 8/12/2021 11:45:45 AM | IVR call: balance | Received call for balance for account 10112619 undefined | 7 | 2 | 5128 | 78 | 78 | 8/12/2021 11:45:45 AM | ||||||||||||||||||||||||||||||
| 481295 | 5435 | 8/12/2021 11:38:00 AM | 8/12/2021 11:38:00 AM | IVR call:$90 | Received call for $623 for account 10372911 | 4599 | 8/12/2021 11:38:00 AM | ||||||||||||||||||||||||||||||||||
| 481287 | 9015 | 8/12/2021 11:36:34 AM | 8/12/2021 12:20:06 PM | IVR call: statement | Received call for statement for account 10423275 sent message: 1626 | 8 | 2 | 7971 | 79 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-08-12T12:21:03.702Z"}] | 79 | 8/12/2021 12:20:06 PM | 117355 | 21 | |||||||||||||||||||||||||||
| 481271 | 4762 | 8/12/2021 11:32:50 AM | 8/12/2021 11:33:12 AM | IVR call: statement | Received call for statement for account 10000218 undefined | 4024 | 8/12/2021 11:33:12 AM | ||||||||||||||||||||||||||||||||||
| 481268 | 9014 | 8/12/2021 11:31:32 AM | 8/12/2021 11:31:53 AM | IVR call: statement | Received call for statement for account 10017922 sent message: 1625 | 8 | 2 | 7970 | 79 | 79 | 8/12/2021 11:31:53 AM | 117354 | |||||||||||||||||||||||||||||
| 481264 | 7863 | 8/12/2021 11:28:22 AM | 8/12/2021 11:28:24 AM | IVR call: balance | Received call for balance for account 10007242 undefined | 7 | 2 | 6903 | 78 | 78 | 8/12/2021 11:28:24 AM | ||||||||||||||||||||||||||||||
| 9012 | 8/12/2021 11:17:53 AM | 10/27/2022 9:09:12 AM | High Consumption | High Consumption<div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information</div><div>Consumer to log a new query and provide more details as to what is being queried.</div><div>To upload a signed copy of the plumbers letter if any leaks were repaired.</div><div><br></div> | 27 | 3 | 7969 | 12 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-12T11:16:07.833Z"}] | 1 | 67 | 10/27/2022 9:09:11 AM | 3 | 3 | |||||||||||||||||||||||
| 481248 | 9013 | 8/12/2021 11:17:49 AM | 8/12/2021 11:18:11 AM | IVR call: statement | Received call for statement for account 10362084 sent message: 1624 | 8 | 2 | 7968 | 79 | 79 | 8/12/2021 11:18:11 AM | 117353 | |||||||||||||||||||||||||||||
| 481241 | 9011 | 8/12/2021 11:12:44 AM | 8/12/2021 11:13:08 AM | IVR call: statement | Received call for statement for account 10356778 sent message: 1623 | 8 | 2 | 7967 | 79 | 79 | 8/12/2021 11:13:08 AM | 117352 | |||||||||||||||||||||||||||||
| 481221 | 9010 | 8/12/2021 11:04:21 AM | 8/12/2021 11:04:23 AM | IVR call: balance | Received call for balance for account 10394307 undefined | 7 | 2 | 7966 | 78 | 78 | 8/12/2021 11:04:23 AM | ||||||||||||||||||||||||||||||
| 481220 | 9010 | 8/12/2021 11:03:14 AM | 8/12/2021 11:03:16 AM | IVR call: balance | Received call for balance for account 10394307 undefined | 7 | 2 | 7966 | 78 | 78 | 8/12/2021 11:03:16 AM | ||||||||||||||||||||||||||||||
| 481205 | 9009 | 8/12/2021 10:55:10 AM | 8/12/2021 10:55:31 AM | IVR call: statement | Received call for statement for account 10356776 sent message: 1622 | 8 | 2 | 7965 | 79 | 79 | 8/12/2021 10:55:31 AM | 117351 | |||||||||||||||||||||||||||||
| 481201 | 7936 | 8/12/2021 10:51:52 AM | 8/12/2021 10:51:52 AM | IVR call:$89 | Received call for $622 for account 10424176 | 6973 | 8/12/2021 10:51:52 AM | ||||||||||||||||||||||||||||||||||
| 481200 | 9008 | 8/12/2021 10:51:19 AM | 8/12/2021 10:51:41 AM | IVR call: statement | Received call for statement for account 10347693 sent message: 1621 | 8 | 2 | 7964 | 79 | 79 | 8/12/2021 10:51:41 AM | 117350 | |||||||||||||||||||||||||||||
| 481188 | 4724 | 8/12/2021 10:44:57 AM | 8/12/2021 10:44:57 AM | IVR call: balance | Received call for balance for account 10384781 undefined | 7 | 2 | 4000 | 78 | 78 | 8/12/2021 10:44:57 AM | ||||||||||||||||||||||||||||||
| 481186 | 9007 | 8/12/2021 10:43:54 AM | 3/28/2022 6:35:04 AM | leak | leak credit<br/><b>Journal Number</b>: [820011]<br/><b>Journal Amount</b>: [7676.94] | 25 | 3 | 7963 | 5 | 2 | 23 | 79 | [{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-11T08:19:50.532Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-11T08:22:46.404Z"}] | 1 | 96 | 4 | 3/28/2022 6:35:04 AM | 117349 | 5 | 4 |