Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 482324 | 9066 | 8/13/2021 8:33:46 AM | 8/13/2021 8:33:47 AM | IVR call: balance | Received call for balance for account 10152324 undefined | 7 | 2 | 8015 | 78 | 78 | 8/13/2021 8:33:47 AM | ||||||||||||||||||||||||||||||
| 9065 | 8/13/2021 8:32:52 AM | 10/23/2022 7:01:59 AM | Possible leak | Consumer to look for possible leaks on the property and fix then submit the plumbers letter for further assessments.<div><br></div><div><b><u>QRC RESPONSE:</u></b> Customer needs to log a new query with more details for further assessment, query closed due to insufficient information, the is no reports on water works system of any repairs/inspection done for the 2018/2019 period.</div> | 27 | 3 | 8014 | 17 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-13T08:33:28.949Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:40:54.856Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:40:58.126Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:41:01.904Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:41:13.191Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:41:16.514Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:41:37.029Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:42:38.681Z"}] | 1 | 96 | 10/23/2022 7:01:59 AM | 134816 | 8 | 8 | ||||||||||||||||||||||
| 482298 | 6012 | 8/13/2021 8:27:22 AM | 8/13/2021 8:27:23 AM | IVR call: balance | Received call for balance for account 10105046 undefined | 7 | 2 | 5147 | 78 | 78 | 8/13/2021 8:27:23 AM | ||||||||||||||||||||||||||||||
| 9061 | 8/13/2021 8:24:59 AM | 8/13/2021 8:43:53 AM | Interim being charged on 2 meters | Charged interim on smart meter. | 30 | 2 | 8013 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-13T08:23:12.023Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-13T08:23:16.707Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-13T08:23:55.273Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 482279 | 6099 | 8/13/2021 8:22:48 AM | 8/13/2021 8:23:06 AM | IVR call: statement | Received call for statement for account 10422743 sent message: 1653 | 8 | 2 | 5229 | 79 | 79 | 8/13/2021 8:23:06 AM | 117382 | |||||||||||||||||||||||||||||
| 482274 | 6095 | 8/13/2021 8:21:29 AM | 8/13/2021 8:21:49 AM | IVR call: statement | Received call for statement for account 10072082 sent message: 1652 | 8 | 2 | 5226 | 79 | 79 | 8/13/2021 8:21:49 AM | 117381 | |||||||||||||||||||||||||||||
| 482269 | 4724 | 8/13/2021 8:20:12 AM | 8/13/2021 8:20:14 AM | IVR call: balance | Received call for balance for account 10384781 undefined | 7 | 2 | 4000 | 78 | 78 | 8/13/2021 8:20:14 AM | ||||||||||||||||||||||||||||||
| 482265 | 4720 | 8/13/2021 8:19:21 AM | 8/26/2021 12:14:27 PM | IVR call: balance | Received call for balance for account 10310482 undefined | 4 | 2 | 3997 | 78 | 78 | 8/26/2021 12:14:27 PM | ||||||||||||||||||||||||||||||
| 482261 | 5224 | 8/13/2021 8:17:57 AM | 8/13/2021 8:17:57 AM | IVR call: balance | Received call for balance for account 10358864 undefined | 7 | 2 | 4398 | 78 | 78 | 8/13/2021 8:17:57 AM | ||||||||||||||||||||||||||||||
| 482259 | 6081 | 8/13/2021 8:17:17 AM | 8/13/2021 8:17:18 AM | IVR call: balance | Received call for balance for account 10020604 undefined | 7 | 2 | 5212 | 78 | 78 | 8/13/2021 8:17:18 AM | ||||||||||||||||||||||||||||||
| 482253 | 6081 | 8/13/2021 8:15:52 AM | 8/13/2021 8:15:53 AM | IVR call: balance | Received call for balance for account 10020604 undefined | 7 | 2 | 5212 | 78 | 78 | 8/13/2021 8:15:53 AM | ||||||||||||||||||||||||||||||
| 9064 | 8/13/2021 8:14:49 AM | 10/23/2022 12:30:54 PM | Leak Rebate | <font face="Arial, Helvetica, sans-serif"><span style="font-size: 11px; letter-spacing: 1px; white-space: pre-wrap;">Possible leak, consumer to submit a plumbers letter for further investigation.</span></font><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 11px; letter-spacing: 1px; white-space: pre-wrap;"><br></span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 11px; letter-spacing: 1px; white-space: pre-wrap;">QRC RESPONSE: Customer does not qualify for six months policy,</span></font></div> | 27 | 3 | 8012 | 17 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-13T08:14:50.925Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:42:00.737Z"}] | 1 | 96 | 14 | 10/23/2022 12:30:54 PM | 134854 | 10 | 10 | |||||||||||||||||||||
| 482247 | 5473 | 8/13/2021 8:13:59 AM | 8/13/2021 8:14:19 AM | IVR call: statement | Received call for statement for account 10345629 sent message: 1651 | 8 | 2 | 4636 | 79 | 79 | 8/13/2021 8:14:19 AM | 117380 | |||||||||||||||||||||||||||||
| 482246 | 9063 | 8/13/2021 8:13:38 AM | 8/13/2021 8:13:54 AM | IVR call: statement | Received call for statement for account 10386957 sent message: 1650 | 8 | 2 | 8011 | 79 | 79 | 8/13/2021 8:13:54 AM | 117379 | |||||||||||||||||||||||||||||
| 9062 | 8/13/2021 8:09:39 AM | 11/20/2022 10:34:24 AM | Six Months Policy | Six Months Policy <div><br></div><div><b><u>QRC RESPONSE</u></b>: Based on reading history assessment the customer does not qualify for a six months policy. Query Resolved</div> | 27 | 3 | 8010 | 15 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-13T08:07:54.099Z"}] | 1 | 101 | 11/20/2022 10:34:24 AM | 139891 | 8 | 8 | ||||||||||||||||||||||
| 9060 | 8/13/2021 8:06:15 AM | 8/13/2021 8:13:21 AM | Water Availability back charge | 10425570- Back charge Water availability for the consumer for six month, they are the current owner.<div><br></div><div>10125023- Reverse water availability charges from date of registration.</div><div><br></div> | 30 | 3 | 8009 | 2 | 23 | 1 | 97 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-13T08:06:17.883Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-13T08:11:13.720Z"}] | 1 | 97 | 230 | ||||||||||||||||||||||||||
| 482202 | 4569 | 8/13/2021 7:59:28 AM | 8/13/2021 7:59:29 AM | IVR call: balance | Received call for balance for account 10357824 undefined | 7 | 2 | 3884 | 78 | 78 | 8/13/2021 7:59:29 AM | ||||||||||||||||||||||||||||||
| 482201 | 9059 | 8/13/2021 7:58:52 AM | 8/13/2021 7:58:54 AM | IVR call: balance | Received call for balance for account 10194893 undefined | 7 | 2 | 1168 | 78 | 78 | 8/13/2021 7:58:54 AM | ||||||||||||||||||||||||||||||
| 482170 | 6285 | 8/13/2021 7:47:12 AM | 8/13/2021 7:47:13 AM | IVR call: balance | Received call for balance for account 10239401 undefined | 7 | 2 | 5409 | 78 | 78 | 8/13/2021 7:47:13 AM | ||||||||||||||||||||||||||||||
| 9058 | 8/13/2021 7:43:56 AM | 3/28/2022 7:23:36 AM | Trade effluent | kindly investigate if these charges raised on this account are incorrect or if they should be moved to the debtor's active account. | 3 | 8008 | 2 | 23 | 93 | 105 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-13T07:42:11.158Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-06T10:14:49.080Z"}] | 93 | 105 | 4 |