Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 482439 | 8787 | 8/13/2021 8:59:31 AM | 8/13/2021 8:59:32 AM | IVR call: balance | Received call for balance for account 10406868 undefined | 7 | 2 | 7761 | 78 | 78 | 8/13/2021 8:59:32 AM | ||||||||||||||||||||||||||||||
| 482432 | 9077 | 8/13/2021 8:58:37 AM | 8/13/2021 8:58:38 AM | IVR call:$96 | Received call for $629 for account 10423833 | 8022 | 8/13/2021 8:58:38 AM | ||||||||||||||||||||||||||||||||||
| 482436 | 9076 | 8/13/2021 8:58:15 AM | 8/13/2021 8:58:16 AM | IVR call: balance | Received call for balance for account 10421812 undefined | 7 | 2 | 8021 | 78 | 78 | 8/13/2021 8:58:16 AM | ||||||||||||||||||||||||||||||
| 482403 | 9072 | 8/13/2021 8:51:37 AM | 8/13/2021 8:51:38 AM | IVR call: balance | Received call for balance for account 10238629 undefined | 7 | 2 | 8020 | 78 | 78 | 8/13/2021 8:51:38 AM | ||||||||||||||||||||||||||||||
| 482400 | 9072 | 8/13/2021 8:50:46 AM | 8/13/2021 8:50:47 AM | IVR call: balance | Received call for balance for account 10238629 undefined | 7 | 2 | 8020 | 78 | 78 | 8/13/2021 8:50:47 AM | ||||||||||||||||||||||||||||||
| 482397 | 8769 | 8/13/2021 8:50:18 AM | 8/13/2021 8:50:35 AM | IVR call: statement | Received call for statement for account 10284392 sent message: 1658 | 8 | 2 | 7743 | 79 | 79 | 8/13/2021 8:50:35 AM | 117387 | |||||||||||||||||||||||||||||
| 482391 | 9072 | 8/13/2021 8:48:12 AM | 8/13/2021 8:48:37 AM | IVR call: statement | Received call for statement for account 10238629 sent message: 1657 | 8 | 2 | 8020 | 79 | 79 | 8/13/2021 8:48:37 AM | 117386 | |||||||||||||||||||||||||||||
| 482381 | 8048 | 8/13/2021 8:45:59 AM | 8/13/2021 8:45:59 AM | IVR call:$95 | Received call for $628 for account 10252737 | 7081 | 8/13/2021 8:45:59 AM | ||||||||||||||||||||||||||||||||||
| 482377 | 6797 | 8/13/2021 8:45:18 AM | 8/13/2021 8:45:46 AM | IVR call: statement | Received call for statement for account 10355522 sent message: 1656 | 8 | 2 | 3020 | 79 | 79 | 8/13/2021 8:45:46 AM | 117385 | |||||||||||||||||||||||||||||
| 482374 | 8048 | 8/13/2021 8:44:33 AM | 8/13/2021 8:45:04 AM | IVR call: statement | Received call for statement for account 10252737 sent message: 1655 | 8 | 2 | 7081 | 79 | 79 | 8/13/2021 8:45:04 AM | 117384 | |||||||||||||||||||||||||||||
| 482364 | 8052 | 8/13/2021 8:42:51 AM | 8/13/2021 8:42:52 AM | IVR call: balance | Received call for balance for account 10014451 undefined | 7 | 2 | 7084 | 78 | 78 | 8/13/2021 8:42:52 AM | ||||||||||||||||||||||||||||||
| 482360 | 8048 | 8/13/2021 8:42:03 AM | 8/13/2021 8:42:05 AM | IVR call: balance | Received call for balance for account 10252737 undefined | 7 | 2 | 7081 | 78 | 78 | 8/13/2021 8:42:05 AM | ||||||||||||||||||||||||||||||
| 9070 | 8/13/2021 8:41:23 AM | 11/23/2021 12:38:56 PM | Water leak credit request | Plumbers letter received, kindly adjust the account accordingly. | 30 | 3 | 8017 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-13T08:41:25.284Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-13T08:41:52.128Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-13T08:41:56.902Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-13T08:44:17.448Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:38:48.059Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 482355 | 8048 | 8/13/2021 8:41:13 AM | 8/13/2021 8:41:14 AM | IVR call: balance | Received call for balance for account 10252737 undefined | 7 | 2 | 7081 | 78 | 78 | 8/13/2021 8:41:14 AM | ||||||||||||||||||||||||||||||
| 482353 | 9071 | 8/13/2021 8:40:48 AM | 11/22/2021 12:03:42 PM | IVR call: statement | Received call for statement for account 10241182 sent message: 1654 | 8 | 2 | 2607 | 79 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-09-14T08:24:48.499Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T09:35:33.400Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-22T12:00:53.340Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-22T12:02:24.632Z"}] | 79 | 11/22/2021 12:03:42 PM | 117383 | 10 | |||||||||||||||||||||||||||
| 482347 | 9071 | 8/13/2021 8:39:36 AM | 11/22/2021 12:04:34 PM | IVR call: balance | Received call for balance for account 10241182 undefined | 7 | 2 | 2607 | 78 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-09-14T08:24:56.279Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T09:29:31.685Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T09:35:46.574Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-22T12:03:16.735Z"}] | 78 | 11/22/2021 12:04:34 PM | 10 | ||||||||||||||||||||||||||||
| 9069 | 8/13/2021 8:38:57 AM | 4/12/2022 9:39:10 AM | water | high consumption.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 4 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-13T08:37:11.508Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-13T08:45:26.355Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-13T08:46:12.701Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:39:28.911Z"}] | 9 | 123 | 14 | 4/12/2022 9:39:10 AM | 4 | 14 | |||||||||||||||||||||||
| 482334 | 9068 | 8/13/2021 8:35:49 AM | 8/13/2021 8:35:50 AM | IVR call: balance | Received call for balance for account 10012468 undefined | 7 | 2 | 8016 | 78 | 78 | 8/13/2021 8:35:50 AM | ||||||||||||||||||||||||||||||
| 9067 | 8/13/2021 8:35:40 AM | 4/12/2022 9:39:10 AM | water query | Kindly note there's high water bill on 30/09/2020.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 8019 | 4 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-13T08:35:41.823Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-13T08:45:58.711Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:40:21.223Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T10:42:17.782Z"}] | 1 | 101 | 214 | 4/12/2022 9:39:10 AM | 4 | 214 | ||||||||||||||||||||||
| 482331 | 9066 | 8/13/2021 8:35:20 AM | 8/13/2021 8:35:22 AM | IVR call: balance | Received call for balance for account 10152324 undefined | 7 | 2 | 8015 | 78 | 78 | 8/13/2021 8:35:22 AM |