Details

Conversation


EscalationLevel
LatestCall
482347
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
9071
LatestTicket
CreatedAt
8/13/2021 8:39:36 AM
UpdatedAt
11/22/2021 12:04:34 PM
Subject
IVR call: balance
Description
Received call for balance for account 10241182 undefined
Priority
Disposition
7
ConversationType
2
Parent
Account
2607
OpenedBy
AssignedTo
Region
Department
QueryType
78
SubQueryType
Escalation
EscalationCron
History
[{"op":"R","uid":"23","un":"bevins","dt":"2021-09-14T08:24:56.279Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T09:29:31.685Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T09:35:46.574Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-22T12:03:16.735Z"}]
CreatedBy
UpdatedBy
Category
78
Subcategory
CreatedBy1
UpdatedBy1
ResolvedAt
11/22/2021 12:04:34 PM
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator
10