Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1079776 | 40461 | 2/28/2023 11:21:22 AM | 2/28/2023 11:21:23 AM | IVR call: balance | Received call for balance for account 10346523 undefined | 7 | 2 | 7151 | 78 | ||||||||||||||||||||||||||||||||
| 35573 | 2/28/2023 11:20:50 AM | 3/3/2023 9:32:32 AM | PAYMENT | I made a payment on my BCM account on the 24th of January 2023 but it is not reflecting on the statement dated 24/02/2023.<div>QRC Response 2023/03/03</div><div>Payment of 24th January was processed on 26th January and will reflect on the March 2023 statement.Please ensure to make payments on or before the 15th of every month.Any late payments made after the due date(15th of every month) will reflect in the 2nd months statement .Kindly visit your nearest credit control office ,to bring your account up to date as system reflects short payments.</div> | 27 | 3 | 21926 | 5 | 2 | 23 | 8 | 50 | 3/3/2023 9:21:28 AM | 143511 | 230 | 2896 | 230 | ||||||||||||||||||||||||
| 1079764 | 40460 | 2/28/2023 11:17:06 AM | 2/28/2023 11:17:07 AM | IVR call: balance | Received call for balance for account 10171805 undefined | 7 | 2 | 17825 | 78 | ||||||||||||||||||||||||||||||||
| 1079763 | 40459 | 2/28/2023 11:16:55 AM | 2/28/2023 11:16:56 AM | IVR call: balance | Received call for balance for account 10408540 undefined | 7 | 2 | 22183 | 78 | ||||||||||||||||||||||||||||||||
| 1079762 | 40458 | 2/28/2023 11:16:38 AM | 2/28/2023 11:16:55 AM | IVR call: statement | Received call for statement for account 10442528 sent message: 36487 | 8 | 2 | 31244 | 79 | ||||||||||||||||||||||||||||||||
| 1079755 | 40457 | 2/28/2023 11:15:26 AM | 2/28/2023 11:15:27 AM | IVR call: balance | Received call for balance for account 10008140 undefined | 7 | 2 | 28805 | 78 | ||||||||||||||||||||||||||||||||
| 40454 | 2/28/2023 11:10:58 AM | 2/28/2023 11:15:53 AM | WATER | PLEASE SPLIT CONSUMPTION for 2022/09/05 - 2023/01/06<div><br><div><br></div><div><br></div></div> | 6 | 3 | 31245 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | 201 | ||||||||||||||||||||||||||
| 1079748 | 40456 | 2/28/2023 11:10:35 AM | 2/28/2023 11:10:36 AM | IVR call:? | Received call for ? for account 10442528 | 31244 | |||||||||||||||||||||||||||||||||||
| 1079749 | 40455 | 2/28/2023 11:10:35 AM | 2/28/2023 11:10:55 AM | IVR call: statement | Received call for statement for account 10037220 sent message: 36484 | 8 | 2 | 6211 | 79 | ||||||||||||||||||||||||||||||||
| 1079745 | 40453 | 2/28/2023 11:09:30 AM | 2/28/2023 11:09:32 AM | IVR call: balance | Received call for balance for account 10037220 undefined | 7 | 2 | 6211 | 78 | ||||||||||||||||||||||||||||||||
| 1079743 | 40452 | 2/28/2023 11:09:00 AM | 2/28/2023 11:09:01 AM | IVR call:? | Received call for ? for account 10442528 | 31244 | |||||||||||||||||||||||||||||||||||
| 1079719 | 40451 | 2/28/2023 10:54:09 AM | 2/28/2023 10:54:30 AM | IVR call: meter-reading | Received call for meter-reading for account 10177542 Meter reading: [0476] Meter type: [water] | 10 | 2 | 6039 | 81 | ||||||||||||||||||||||||||||||||
| 1079718 | 40450 | 2/28/2023 10:53:57 AM | 2/28/2023 10:54:14 AM | IVR call: statement | Received call for statement for account 10025677 sent message: 36483 | 8 | 2 | 5023 | 79 | ||||||||||||||||||||||||||||||||
| 40445 | 2/28/2023 10:50:59 AM | 3/12/2023 1:40:40 PM | Billing | I am supprised by amount of water since i was not staying in that house since december. I only stayed there this month due to the construction that is taking place. The only minor that i reported to municipality which it wont even fill 10lt bottle amonth ref Ref 819023<div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#96872</div><div><br></div> | 27 | 3 | 31242 | 17 | 2 | 23 | 1 | 96 | 3/12/2023 1:40:40 PM | 214 | 3120 | 214 | |||||||||||||||||||||||||
| 40445 | 2/28/2023 10:50:46 AM | 2/28/2023 10:50:48 AM | Billing | I am supprised by amount of water since i was not staying in that house since december. I only stayed there this month due to the construction that is taking place. The only minor that i reported to municipality which it wont even fill 10lt bottle amonth ref Ref 819023 | 23 | 3 | 31242 | 17 | 2 | 23 | 1 | 96 | 3120 | ||||||||||||||||||||||||||||
| 40441 | 2/28/2023 10:47:26 AM | 3/30/2023 6:54:18 AM | Refund requested after property was sold | Bidfreight Port Operations a/c 10035683 Erf ELM15796 Property was sold to Mr Aphendulwe Qwele and registered at King Williams Town deeds office on 29/10/2021. We requested a refund of R19462.44 overpayment. Our request was acknowledged on 04/11/2021. All relevant documents were supplied. We have not yet received the refund after numerous unanswered emails and phone calls. AND, we are still receiving monthly invoices on the account which by now have a negative balance. I am unable to attach the file with supporting documents - please can you provide and email address where I can email the documents to. | 23 | 3 | 21741 | 5 | 2 | 23 | 6 | 122 | 144892 | 3119 | |||||||||||||||||||||||||||
| 40448 | 2/28/2023 10:46:59 AM | 2/28/2023 10:51:02 AM | WATER | DUPLICATION OF METERS AND AMOUNT ON THE 2022/10/22 FROM THE SAME METER NO. PLEASE REVERSE ONE CHARGE AND REMOVE METER. AFTER REMOVAL PLEASE ASSPLSY SIX MONTHS POLICY FOR THE PERIOD 2022/10/22 | 6 | 3 | 31243 | 114 | 15 | 2 | 23 | 1 | 50 | 201 | 201 | ||||||||||||||||||||||||||
| 1079698 | 40447 | 2/28/2023 10:42:25 AM | 2/28/2023 10:42:26 AM | IVR call: balance | Received call for balance for account 10423460 undefined | 7 | 2 | 28613 | 78 | ||||||||||||||||||||||||||||||||
| 1079696 | 40446 | 2/28/2023 10:41:51 AM | 2/28/2023 10:41:52 AM | IVR call: balance | Received call for balance for account 10423460 undefined | 7 | 2 | 28613 | 78 | ||||||||||||||||||||||||||||||||
| 1079684 | 40444 | 2/28/2023 10:37:08 AM | 2/28/2023 10:37:09 AM | IVR call: balance | Received call for balance for account 10048268 undefined | 7 | 2 | 31241 | 78 |