Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 486338 | 9331 | 8/17/2021 6:45:18 AM | 8/17/2021 6:45:19 AM | IVR call: balance | Received call for balance for account 10108269 undefined | 7 | 2 | 1955 | 78 | 78 | 8/17/2021 6:45:19 AM | ||||||||||||||||||||||||||||||
| 486337 | 9225 | 8/17/2021 6:45:08 AM | 8/17/2021 6:45:10 AM | IVR call: balance | Received call for balance for account 10344860 undefined | 7 | 2 | 8159 | 78 | 78 | 8/17/2021 6:45:10 AM | ||||||||||||||||||||||||||||||
| 486330 | 6191 | 8/17/2021 6:39:40 AM | 8/17/2021 6:39:42 AM | IVR call: balance | Received call for balance for account 10041478 undefined | 7 | 2 | 5319 | 78 | 78 | 8/17/2021 6:39:42 AM | ||||||||||||||||||||||||||||||
| 486327 | 6191 | 8/17/2021 6:38:28 AM | 8/17/2021 6:38:30 AM | IVR call: balance | Received call for balance for account 10041478 undefined | 7 | 2 | 5319 | 78 | 78 | 8/17/2021 6:38:30 AM | ||||||||||||||||||||||||||||||
| 486321 | 9325 | 8/17/2021 6:35:53 AM | 8/17/2021 6:35:55 AM | IVR call: balance | Received call for balance for account 10150156 undefined | 7 | 2 | 8241 | 78 | 78 | 8/17/2021 6:35:55 AM | ||||||||||||||||||||||||||||||
| 9330 | 8/17/2021 6:31:17 AM | 4/12/2022 9:42:39 AM | Water Query | Account was not read between 2020/09-2021/04 please apply policy for the unread period.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 132 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T07:36:06.821Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T07:36:23.422Z"}] | 9 | 123 | 14 | 4/12/2022 9:42:39 AM | 230 | 14 | |||||||||||||||||||||||
| 486285 | 9329 | 8/17/2021 6:20:27 AM | 8/17/2021 6:20:28 AM | IVR call: balance | Received call for balance for account 10402680 undefined | 7 | 2 | 8245 | 78 | 78 | 8/17/2021 6:20:28 AM | ||||||||||||||||||||||||||||||
| 3259 | 8/17/2021 6:09:18 AM | 10/21/2022 1:45:43 PM | High water consumption | Consumer querying high water consumption as she stays alone.<div><br></div><div>QRC RESPONSE:</div><div>Query Closed as Account does not qualify for policy adjustment as there is no period that exceeds 06 months</div><div>Consumer to log a new query and upload signed copy of plumbers letter if any leaks were repaired since 2021</div> | 27 | 3 | 2806 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"41","un":"andilek","dt":"2021-08-17T06:07:29.272Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T07:34:44.676Z"}] | 1 | 101 | 14 | 10/21/2022 1:45:43 PM | 3 | 3 | ||||||||||||||||||||||
| 486269 | 9328 | 8/17/2021 6:08:59 AM | 8/17/2021 6:09:32 AM | IVR call: statement | Received call for statement for account 10111636 sent message: 1760 | 8 | 2 | 8244 | 79 | 79 | 8/17/2021 6:09:32 AM | 117489 | |||||||||||||||||||||||||||||
| 3259 | 8/17/2021 6:07:33 AM | 8/17/2021 6:07:35 AM | 1 | [{"op":"R","uid":"41","un":"andilek","dt":"2021-08-17T06:05:44.377Z"}] | 41 | ||||||||||||||||||||||||||||||||||||
| 486266 | 6429 | 8/17/2021 6:05:36 AM | 8/17/2021 6:05:57 AM | IVR call: statement | Received call for statement for account 10011254 sent message: 1759 | 8 | 2 | 5547 | 79 | 79 | 8/17/2021 6:05:57 AM | 117488 | |||||||||||||||||||||||||||||
| 486264 | 9327 | 8/17/2021 6:05:19 AM | 5/5/2022 12:07:03 PM | IVR call: balance | Received call for balance for account 10205792 undefined | 7 | 2 | 8243 | 78 | [{"op":"R","uid":"203","un":"babalwas","dt":"2022-05-05T12:07:04.169Z"}] | 78 | 5/5/2022 12:07:03 PM | 203 | ||||||||||||||||||||||||||||
| 486262 | 6429 | 8/17/2021 6:04:47 AM | 8/17/2021 6:04:49 AM | IVR call: balance | Received call for balance for account 10011254 undefined | 7 | 2 | 5547 | 78 | 78 | 8/17/2021 6:04:49 AM | ||||||||||||||||||||||||||||||
| 486253 | 5265 | 8/17/2021 6:01:38 AM | 8/17/2021 6:01:40 AM | IVR call: balance | Received call for balance for account 10006267 undefined | 7 | 2 | 4440 | 78 | 78 | 8/17/2021 6:01:40 AM | ||||||||||||||||||||||||||||||
| 486248 | 6984 | 8/17/2021 6:00:48 AM | 8/17/2021 6:01:06 AM | IVR call: statement | Received call for statement for account 10347725 sent message: 1758 | 8 | 2 | 6082 | 79 | 79 | 8/17/2021 6:01:06 AM | 117487 | |||||||||||||||||||||||||||||
| 486241 | 8220 | 8/17/2021 5:42:20 AM | 8/17/2021 5:42:42 AM | IVR call: statement | Received call for statement for account 10036412 sent message: 1757 | 8 | 2 | 7236 | 79 | 79 | 8/17/2021 5:42:42 AM | 117486 | |||||||||||||||||||||||||||||
| 486240 | 8220 | 8/17/2021 5:40:28 AM | 8/17/2021 5:40:28 AM | IVR call:$112 | Received call for $645 for account 10036412 | 7236 | 8/17/2021 5:40:28 AM | ||||||||||||||||||||||||||||||||||
| 486237 | 8220 | 8/17/2021 5:36:16 AM | 8/17/2021 5:36:18 AM | IVR call: balance | Received call for balance for account 10036412 undefined | 7 | 2 | 7236 | 78 | 78 | 8/17/2021 5:36:18 AM | ||||||||||||||||||||||||||||||
| 486213 | 9326 | 8/16/2021 9:28:43 PM | 8/16/2021 9:28:44 PM | IVR call: balance | Received call for balance for account 10160197 undefined | 7 | 2 | 8242 | 78 | 78 | 8/16/2021 9:28:44 PM | ||||||||||||||||||||||||||||||
| 486210 | 9325 | 8/16/2021 8:00:03 PM | 8/16/2021 8:00:05 PM | IVR call: balance | Received call for balance for account 10150156 undefined | 7 | 2 | 8241 | 78 | 78 | 8/16/2021 8:00:05 PM |