Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 3259
LatestTicket
CreatedAt: 8/17/2021 6:09:18 AM
UpdatedAt: 10/21/2022 1:45:43 PM
Subject: High water consumption
Description: Consumer querying high water consumption as she stays alone.<div><br></div><div>QRC RESPONSE:</div><div>Query Closed as Account does not qualify for policy adjustment as there is no period that exceeds 06 months</div><div>Consumer to log a new query and upload signed copy of plumbers letter if any leaks were repaired since 2021</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 2806
OpenedBy
AssignedTo: 15
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"41","un":"andilek","dt":"2021-08-17T06:07:29.272Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T07:34:44.676Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 14
ResolvedAt: 10/21/2022 1:45:43 PM
Thread
ResolvedBy: 3
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 3