Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 9361 | 8/17/2021 11:08:38 AM | 2/9/2022 9:40:45 AM | 2 | 8274 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-08-17T11:06:49.904Z"},{"op":"R","uid":"780","un":"onesimot","dt":"2022-02-09T09:39:10.497Z"},{"op":"R","uid":"780","un":"onesimot","dt":"2022-02-09T09:39:26.593Z"}] | 780 | |||||||||||||||||||||||||||||||||||
| 486851 | 4912 | 8/17/2021 10:58:43 AM | 8/17/2021 10:59:22 AM | IVR call: statement | Received call for statement for account 10390047 sent message: 1772 | 8 | 2 | 4109 | 79 | 79 | 8/17/2021 10:59:22 AM | 117501 | |||||||||||||||||||||||||||||
| 486823 | 7877 | 8/17/2021 10:47:13 AM | 8/17/2021 10:47:40 AM | IVR call: statement | Received call for statement for account 10411553 sent message: 1771 | 8 | 2 | 6917 | 79 | 79 | 8/17/2021 10:47:40 AM | 117500 | |||||||||||||||||||||||||||||
| 486797 | 5048 | 8/17/2021 10:35:53 AM | 8/17/2021 10:35:54 AM | IVR call: balance | Received call for balance for account 10389761 undefined | 7 | 2 | 4231 | 78 | 78 | 8/17/2021 10:35:54 AM | ||||||||||||||||||||||||||||||
| 486769 | 9360 | 8/17/2021 10:20:06 AM | 8/17/2021 10:20:08 AM | IVR call: balance | Received call for balance for account 10250552 undefined | 7 | 2 | 8273 | 78 | 78 | 8/17/2021 10:20:08 AM | ||||||||||||||||||||||||||||||
| 486752 | 8074 | 8/17/2021 10:12:12 AM | 8/17/2021 10:12:13 AM | IVR call: balance | Received call for balance for account 10392019 undefined | 7 | 2 | 7106 | 78 | 78 | 8/17/2021 10:12:13 AM | ||||||||||||||||||||||||||||||
| 9359 | 8/17/2021 10:10:22 AM | 11/10/2022 9:50:51 AM | Meter Confirmation | <table border="0" cellpadding="0" cellspacing="0" width="263" style="border-collapse: collapse;width:197pt"><tbody><tr height="61" style="mso-height-source:userset;height:45.75pt"> <td height="61" class="xl65" width="263" style="height:45.75pt;width:197pt">CONSUMER PICTURE 160724507 NOT ON SOLAR 160422293 METER ON SOLAR LINK NEXT DOOR ON MACROCOMM</td></tr></tbody></table><br><div><b>QRC RESPONSE: Query Closed</b></div><div>No record of Meter #160724507 found and no picture provided as supporting evidence for the logged information</div><div>Kindly log a new query and upload a clear picture of the meter number on site.</div><div>Meter Number #160422293 is linked with acc: 10283753 on macrocomm and solar.</div> | 27 | 3 | 8272 | 12 | 4 | 23 | 1 | 66 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-17T10:08:33.688Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:02:48.158Z"}] | 1 | 112 | 14 | 11/10/2022 9:50:50 AM | 3 | 3 | ||||||||||||||||||||||
| 9357 | 8/17/2021 10:04:22 AM | 11/21/2021 9:01:39 AM | Late termination | Late termination 201902-202009<div><br></div><br/><b>Journal Number</b>: [880767] | 27 | 3 | 8271 | 12 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-17T10:02:34.479Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:06:01.731Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T08:58:00.260Z"}] | 6 | 122 | 14 | 11/21/2021 9:01:39 AM | 12 | 14 | ||||||||||||||||||||||
| 9358 | 8/17/2021 10:04:10 AM | 4/12/2022 9:47:18 AM | High Consumption | <table class="rich-table " id="baseForm:bem10024Table" border="0" cellpadding="0" cellspacing="0" style="margin: 0px; padding: 0px; border-width: 1px 0px 0px 1px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: solid; border-top-color: rgb(192, 192, 192); border-right-color: initial; border-bottom-color: initial; border-left-color: rgb(192, 192, 192); border-image: initial; font-family: Arial, Helvetica, sans-serif; empty-cells: show; border-collapse: collapse; border-radius: 4px; font-size: 11px; letter-spacing: 1px; white-space: pre-wrap; width: 713px;"><tbody id="baseForm:bem10024Table:tb" style="margin: 0px; padding: 0px; border: 0px;"><tr class="rich-table-row rich-table-firstrow n2j-odd" style="margin: 0px; padding: 0px; border: 0px; vertical-align: middle; height: 18px; background-color: rgb(241, 241, 241);"><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id104" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 80px;">2021/06/12</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id107" width="23px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id110" width="111px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 104px;">1318.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id113" width="103px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id116" width="119px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 104px;">35.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id119" width="28px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id122" width="31px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id125" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 80px;">2021/07/26 </span></td></tr></tbody></table> | 30 | 3 | 8270 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-17T10:04:11.326Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T08:56:40.406Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 486739 | 9356 | 8/17/2021 10:02:07 AM | 8/17/2021 10:02:31 AM | IVR call: statement | Received call for statement for account 10371788 sent message: 1770 | 8 | 2 | 3819 | 79 | 79 | 8/17/2021 10:02:31 AM | 117499 | |||||||||||||||||||||||||||||
| 9355 | 8/17/2021 9:59:18 AM | 3/28/2022 6:35:04 AM | Incorrect billing | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 8269 | 5 | 2 | 23 | 93 | 58 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-17T09:57:29.443Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T08:54:07.806Z"}] | 9 | 123 | 14 | 3/28/2022 6:35:04 AM | 5 | 14 | ||||||||||||||||||||||
| 486730 | 7472 | 8/17/2021 9:54:11 AM | 8/17/2021 9:54:12 AM | IVR call: balance | Received call for balance for account 10016417 undefined | 7 | 2 | 6532 | 78 | 78 | 8/17/2021 9:54:12 AM | ||||||||||||||||||||||||||||||
| 486727 | 7472 | 8/17/2021 9:53:13 AM | 8/17/2021 9:53:14 AM | IVR call: balance | Received call for balance for account 10016417 undefined | 7 | 2 | 6532 | 78 | 78 | 8/17/2021 9:53:14 AM | ||||||||||||||||||||||||||||||
| 486717 | 9352 | 8/17/2021 9:50:02 AM | 8/17/2021 9:50:38 AM | IVR call: statement | Received call for statement for account 10276691 sent message: 1769 | 8 | 2 | 8267 | 79 | 79 | 8/17/2021 9:50:38 AM | 117498 | |||||||||||||||||||||||||||||
| 486713 | 7697 | 8/17/2021 9:47:06 AM | 8/17/2021 9:47:06 AM | IVR call: balance | Received call for balance for account 10001754 undefined | 7 | 2 | 6744 | 78 | 78 | 8/17/2021 9:47:06 AM | ||||||||||||||||||||||||||||||
| 486711 | 7697 | 8/17/2021 9:46:00 AM | 8/17/2021 9:46:00 AM | IVR call: balance | Received call for balance for account 10001754 undefined | 7 | 2 | 6744 | 78 | 78 | 8/17/2021 9:46:00 AM | ||||||||||||||||||||||||||||||
| 9353 | 8/17/2021 9:37:01 AM | 11/5/2022 9:17:43 AM | WATER QUERY | High water consumption current readings 14055<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Logging user has not indicated which period and meter number the reading provided (14055) relates to and therefore cannot assess further</div><div>Account has since been closed as a Deceased Write Off Debtor type and meter transferred to new account </div> | 27 | 3 | 8268 | 12 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-08-17T09:35:12.581Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T08:30:23.324Z"}] | 1 | 111 | 14 | 11/5/2022 9:17:43 AM | 133565 | 3 | 3 | |||||||||||||||||||||
| 486691 | 9352 | 8/17/2021 9:33:48 AM | 8/17/2021 9:33:49 AM | IVR call: balance | Received call for balance for account 10276691 undefined | 7 | 2 | 8267 | 78 | 78 | 8/17/2021 9:33:49 AM | ||||||||||||||||||||||||||||||
| 9348 | 8/17/2021 9:27:11 AM | 11/21/2021 8:27:28 AM | VALUATION | <table border="0" cellpadding="0" cellspacing="0" width="263" style="border-collapse: collapse;width:197pt"><tbody><tr height="61" style="mso-height-source:userset;height:45.75pt"> <td height="61" class="xl65" width="263" style="height:45.75pt;width:197pt">RATES CHARGE ON NEXT DOOR 2433 ,CHURCH IS ON 2432 </td></tr></tbody></table> | 30 | 3 | 8265 | 4 | 23 | 8 | 62 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-17T09:25:22.635Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T08:27:07.021Z"}] | 8 | 62 | 14 | 14 | |||||||||||||||||||||||||
| 486682 | 9351 | 8/17/2021 9:26:08 AM | 8/17/2021 9:26:26 AM | IVR call: statement | Received call for statement for account 10389744 sent message: 1768 | 8 | 2 | 8266 | 79 | 79 | 8/17/2021 9:26:26 AM | 117497 |