Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 487595 | 8119 | 8/18/2021 8:04:45 AM | 8/18/2021 8:04:47 AM | IVR call: balance | Received call for balance for account 10359994 undefined | 7 | 2 | 7146 | 78 | 78 | 8/18/2021 8:04:47 AM | ||||||||||||||||||||||||||||||
| 9392 | 8/18/2021 7:58:49 AM | 8/18/2021 8:04:57 AM | 1 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-18T07:57:00.163Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-18T07:59:41.820Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-18T08:03:05.773Z"}] | 196 | ||||||||||||||||||||||||||||||||||||
| 9391 | 8/18/2021 7:42:17 AM | 11/20/2022 7:02:47 AM | plumbers letter submitted | <b>plumbers letter received due to fixed leak</b><div><b><br></b></div><div>QRC RESPONSE: Query Closed</div><div>No letter traced. Property has since been sold and account closed</div> | 27 | 3 | 8302 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-18T07:42:19.313Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-20T13:05:35.690Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-07T07:20:22.851Z"}] | 1 | 96 | 11/20/2022 7:02:47 AM | 3 | 3 | |||||||||||||||||||||||
| 9390 | 8/18/2021 7:39:13 AM | 3/28/2022 7:07:05 AM | 6 months policy adjustment done 20210515 period | 6 months policy adjustment done 20210515 period<br><b>Journal Number</b>: [884363]<div><br></div><div><b>RESPONSE QRC</b>: Six month policy, Journal {884363}Authorized</div> | 27 | 3 | 8301 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-18T07:37:24.105Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-21T09:30:32.997Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T10:28:23.523Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T10:32:21.129Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:18:19.259Z"}] | 1 | 101 | 230 | 3/28/2022 7:07:05 AM | 15 | 230 | ||||||||||||||||||||||
| 487545 | 5694 | 8/18/2021 7:33:13 AM | 1/17/2022 11:14:38 AM | IVR call: balance | Received call for balance for account 10403842 undefined | 7 | 2 | 4848 | 78 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2022-01-11T06:29:42.671Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2022-01-17T11:13:26.822Z"}] | 78 | 1/17/2022 11:14:38 AM | 214 | ||||||||||||||||||||||||||||
| 487541 | 6271 | 8/18/2021 7:31:21 AM | 8/18/2021 7:31:23 AM | IVR call: balance | Received call for balance for account 10431580 undefined | 7 | 2 | 5395 | 78 | 78 | 8/18/2021 7:31:23 AM | ||||||||||||||||||||||||||||||
| 487514 | 7646 | 8/18/2021 7:19:23 AM | 8/18/2021 7:19:25 AM | IVR call: balance | Received call for balance for account 10008278 undefined | 7 | 2 | 6697 | 78 | 78 | 8/18/2021 7:19:25 AM | ||||||||||||||||||||||||||||||
| 487511 | 9389 | 8/18/2021 7:17:49 AM | 8/18/2021 7:17:49 AM | IVR call: balance | Received call for balance for account 10008630 undefined | 7 | 2 | 8299 | 78 | 78 | 8/18/2021 7:17:49 AM | ||||||||||||||||||||||||||||||
| 9388 | 8/18/2021 7:15:05 AM | 3/28/2022 7:25:06 AM | Refuse | Refuse charged as Business instead of Domestic | 30 | 3 | 8298 | 4 | 23 | 4 | 53 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-18T07:15:22.535Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:17:20.846Z"}] | 4 | 50 | 14 | 14 | |||||||||||||||||||||||||
| 9387 | 8/18/2021 7:14:14 AM | 8/18/2021 7:14:16 AM | 2 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-18T07:14:31.748Z"}] | 196 | ||||||||||||||||||||||||||||||||||||
| 487499 | 9386 | 8/18/2021 7:08:26 AM | 8/18/2021 7:08:26 AM | IVR call: balance | Received call for balance for account 10204670 undefined | 7 | 2 | 8297 | 78 | 78 | 8/18/2021 7:08:26 AM | ||||||||||||||||||||||||||||||
| 487494 | 8740 | 8/18/2021 7:07:16 AM | 8/18/2021 7:07:18 AM | IVR call: balance | Received call for balance for account 10427707 undefined | 7 | 2 | 7715 | 78 | 78 | 8/18/2021 7:07:18 AM | ||||||||||||||||||||||||||||||
| 487487 | 8665 | 8/18/2021 7:04:34 AM | 8/18/2021 7:04:35 AM | IVR call: balance | Received call for balance for account 10383458 undefined | 7 | 2 | 7647 | 78 | 78 | 8/18/2021 7:04:35 AM | ||||||||||||||||||||||||||||||
| 487486 | 7663 | 8/18/2021 7:04:05 AM | 8/18/2021 7:04:24 AM | IVR call: statement | Received call for statement for account 10041053 sent message: 1785 | 8 | 2 | 6712 | 79 | 79 | 8/18/2021 7:04:24 AM | 117514 | |||||||||||||||||||||||||||||
| 487479 | 5038 | 8/18/2021 7:01:02 AM | 8/18/2021 7:01:02 AM | IVR call:$116 | Received call for $649 for account 10368843 | 4221 | 8/18/2021 7:01:02 AM | ||||||||||||||||||||||||||||||||||
| 9385 | 8/18/2021 7:00:24 AM | 3/28/2022 7:25:06 AM | 6 months policy adjustment done for 20210707 period | 6 months policy adjustment done for 20210707 period<br><b>Journal Number</b>: [884337]<div><br></div><div><b>RESPONSE QRC</b>: Six month policy, Journal {884337}Authorized.</div> | 27 | 3 | 8296 | 17 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-18T06:58:35.519Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T10:32:35.407Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:16:46.495Z"}] | 1 | 101 | 230 | 3/28/2022 7:25:06 AM | 17 | 230 | ||||||||||||||||||||||
| 9384 | 8/18/2021 6:59:21 AM | 8/18/2021 6:59:23 AM | 2 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-08-18T06:59:23.075Z"}] | 26 | ||||||||||||||||||||||||||||||||||||
| 487457 | 6857 | 8/18/2021 6:52:19 AM | 8/18/2021 6:53:12 AM | IVR call: statement | Received call for statement for account 10261381 sent message: 1784 | 8 | 2 | 5968 | 79 | 79 | 8/18/2021 6:53:12 AM | 117513 | |||||||||||||||||||||||||||||
| 9382 | 8/18/2021 6:46:25 AM | 3/28/2022 7:07:05 AM | high consumption | high water consumption | 30 | 3 | 8295 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-08-18T06:47:42.897Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:15:33.229Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-22T09:58:36.906Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-04T10:32:58.001Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 487434 | 9381 | 8/18/2021 6:42:28 AM | 8/18/2021 6:42:30 AM | IVR call: balance | Received call for balance for account 10265282 undefined | 7 | 2 | 8294 | 78 | 78 | 8/18/2021 6:42:30 AM |