Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1080019 40501 2/28/2023 1:20:11 PM 2/28/2023 1:20:12 PM IVR call: balance Received call for balance for account 10368198 undefined 7 2 16244 78
40491 2/28/2023 1:19:18 PM 3/12/2023 12:44:11 PM wrong figures charges No services at all, we did query the valuation was lowered in January 2023, but now valuation is going up again. When valuation was lowered no charges of the previous years were adjusted. The figures needs to be adjusted accordingly and it was sold from Formprops a while ago so the account should have started on zero. There are 5 of these stands with the same problem. - 21135 10426088,21175 10426081,21174 - 10426089, 21134 10426083, 21136 10426086<div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#96916</div> 23 3 31254 5 2 23 8 50 3126 214
1080012 40500 2/28/2023 1:17:35 PM 2/28/2023 1:17:46 PM IVR call: statement Received call for statement for account 10391928 sent message: 36521 8 2 7020 79
1080007 40499 2/28/2023 1:16:10 PM 2/28/2023 1:16:20 PM IVR call: statement Received call for statement for account 10391928 sent message: 36520 8 2 7020 79
1079995 40498 2/28/2023 1:13:01 PM 2/28/2023 1:13:12 PM IVR call: statement Received call for statement for account 10391928 sent message: 36519 8 2 7020 79
40497 2/28/2023 1:12:43 PM 4/25/2023 9:56:23 AM Water query High water bill in February 2023. 5 2 31258 34 77 145682 34
1079992 40496 2/28/2023 1:11:57 PM 2/28/2023 1:12:12 PM IVR call: statement Received call for statement for account 10391928 sent message: 36517 8 2 7020 79
1079979 40495 2/28/2023 1:08:36 PM 2/28/2023 1:08:37 PM IVR call: balance Received call for balance for account 10013341 undefined 7 2 4594 78
1079974 40494 2/28/2023 1:07:25 PM 2/28/2023 1:07:45 PM IVR call: statement Received call for statement for account 10437454 sent message: 36516 8 2 21024 79
40480 2/28/2023 1:07:06 PM 2/28/2023 1:07:09 PM Water reading/charge My water meter box was installed in September 2022. Since then I have used NO water. I email my reading on the 1st of every month to Wayne Rieck and Meter reading email address as well as send reading and photo to the BCM whatsapp number. I will NOT pay for water I have not used. Last month charged for 1 kl - NOT PAID. This month interim 15 kl - I will NOT pay. I will be sending through a photo to the BCM whatsapp number tomorrow showing the reading as 0 23 3 29927 17 2 23 1 111 3124
40491 2/28/2023 1:06:04 PM 3/12/2023 12:45:52 PM Wrong figures on account The accounts has charges on when the valuation was higher and there are no services on this stand. Valuation was lowered but previous fees charged on the accounts before valuation was amended was never adjusted. Previous owner was Formprops, so the account should have started on a zero but it did not, this is awhile ago. We don't have any success to our queries. Please help us sort this out. There are 5 of these stands that have the same problem......and there are still no services available and now valuation is going up again....<div><br></div><div>No services at all, we did query the valuation was lowered in January 2023, but now valuation is going up again. When valuation was lowered no charges of the previous years were adjusted. The figures needs to be adjusted accordingly and it was sold from Formprops a while ago so the account should have started on zero. There are 5 of these stands with the same problem. - 21135 10426088,21175 10426081,21174 - 10426089, 21134 10426083, 21136 10426086.<b> (This part of information is from query ref#96925 which was closed as two queries were opened under the same account number). Kindly attend to this component as well.</b></div> 23 3 31254 5 2 23 8 50 3126 214
40492 2/28/2023 1:03:27 PM 2/28/2023 1:03:29 PM 6 Months Policy 6 Months Policy adjustment from 2022.02.05-2022.09.05 23 3 31256 144 15 3 23 1 101 778
1079961 40493 2/28/2023 1:02:57 PM 2/28/2023 1:02:58 PM IVR call: balance Received call for balance for account 20110934 undefined 7 2 23102 78
1079958 40490 2/28/2023 12:59:20 PM 2/28/2023 12:59:34 PM IVR call: statement Received call for statement for account 20110934 sent message: 36508 8 2 23102 79
1079957 40489 2/28/2023 12:58:39 PM 2/28/2023 12:58:41 PM IVR call:? Received call for ? for account 20110934 23102
40488 2/28/2023 12:56:06 PM 4/30/2023 9:21:25 AM WATER AND SEWERAGE WATER AND SEWERAGE ARE STILL BEING CHARGED ON THE PREVIOUS OWNER (ACCOUNT NUMBER 10397355)INSTEAD OF GOING TO CURRENT OWNER ACCOUNT NUMBER 10439932 SINCE LAST YEAR JUNE<div><br></div><div>QRC RESPONCE:2023.04.30</div><div>Reversal of&nbsp; RFF01 and FE001 from 10397355 to 10439932.</div><div><br></div> 30 3 31253 37 5 2 23 6 122 145800 37 4
40486 2/28/2023 12:54:58 PM 2/28/2023 12:55:01 PM SIX MONTHS POLICY Taken on<div>Type</div><div>Reading</div><div>Factor</div><div>Consumption</div><div>RC</div><div>Rmk</div><div>Process-On</div><div>Reader</div><div>2020/11/24 3 1902.000 1.00000 148.000 C 033 2020/12/27&nbsp;</div><div>2020/09/22 3 1754.000 1.00000 507.000 C 2020/10/23 ZZZZZZ</div><div>2020/02/24 3 1247.000 1.00000 189.000 C 2020/03/27&nbsp;</div><div>2018/10/15 3 1058.000 1.00000 41.000 C 2018/11/28 ZZZZZZ</div><div>2018/03/16 3 1017.000</div> 23 3 31251 89 15 4 23 1 101 187
1079923 40485 2/28/2023 12:47:55 PM 2/28/2023 12:47:56 PM IVR call:? Received call for ? for account 10005876 26733
1079916 40484 2/28/2023 12:44:36 PM 2/28/2023 12:44:37 PM IVR call: balance Received call for balance for account 10013043 undefined 7 2 12768 78
1079912 40483 2/28/2023 12:43:37 PM 2/28/2023 12:43:38 PM IVR call: balance Received call for balance for account 10013043 undefined 7 2 12768 78