Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
40492
-
LatestTicket
-
-
CreatedAt
-
2/28/2023 1:03:27 PM
-
UpdatedAt
-
2/28/2023 1:03:29 PM
-
Subject
-
6 Months Policy
-
Description
-
6 Months Policy adjustment from 2022.02.05-2022.09.05
-
Priority
-
-
Disposition
-
23
-
ConversationType
-
3
-
Parent
-
-
Account
-
31256
-
OpenedBy
-
144
-
AssignedTo
-
15
-
Region
-
3
-
Department
-
23
-
QueryType
-
-
SubQueryType
-
-
Escalation
-
-
EscalationCron
-
-
History
-
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
101
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
-
Thread
-
-
ResolvedBy
-
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
778
-
Updator
-