Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 9475 | 8/20/2021 6:33:10 AM | 11/19/2022 12:25:50 PM | water query | over charged for water no readings where taken.<div><br></div><div>QRC RESPONSE: Meter back charged in 2020/08 and will be assessed with a 06 month policy</div> | 30 | 3 | 8376 | 2 | 1 | 1 | 95 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-08-20T06:31:19.261Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T08:43:05.258Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T08:45:06.181Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T08:45:50.031Z"}] | 1 | 111 | 14 | 3 | |||||||||||||||||||||||||
| 489247 | 9474 | 8/20/2021 6:32:55 AM | 8/20/2021 6:32:56 AM | IVR call: balance | Received call for balance for account 10422885 undefined | 7 | 2 | 8375 | 78 | 78 | 8/20/2021 6:32:56 AM | ||||||||||||||||||||||||||||||
| 489241 | 9474 | 8/20/2021 6:31:51 AM | 8/20/2021 6:32:10 AM | IVR call: statement | Received call for statement for account 10422885 sent message: 1808 | 8 | 2 | 8375 | 79 | 79 | 8/20/2021 6:32:10 AM | 117537 | |||||||||||||||||||||||||||||
| 489226 | 6767 | 8/20/2021 6:23:17 AM | 8/20/2021 6:23:19 AM | IVR call: balance | Received call for balance for account 10315804 undefined | 7 | 2 | 5887 | 78 | 78 | 8/20/2021 6:23:19 AM | ||||||||||||||||||||||||||||||
| 489225 | 5724 | 8/20/2021 6:21:47 AM | 8/20/2021 6:21:48 AM | IVR call: balance | Received call for balance for account 10154282 undefined | 7 | 2 | 4876 | 78 | 78 | 8/20/2021 6:21:48 AM | ||||||||||||||||||||||||||||||
| 9472 | 8/20/2021 6:21:02 AM | 8/20/2021 6:21:04 AM | 2 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-08-20T06:19:11.329Z"}] | 26 | ||||||||||||||||||||||||||||||||||||
| 489221 | 9473 | 8/20/2021 6:21:00 AM | 8/20/2021 6:22:38 AM | IVR call: statement | Received call for statement for account 10298275 undefined | 8374 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-08-20T06:20:45.463Z"}] | 8/20/2021 6:22:38 AM | 26 | ||||||||||||||||||||||||||||||||
| 489216 | 9471 | 8/20/2021 6:15:55 AM | 8/20/2021 6:15:56 AM | IVR call: balance | Received call for balance for account 10285051 undefined | 7 | 2 | 8373 | 78 | 78 | 8/20/2021 6:15:56 AM | ||||||||||||||||||||||||||||||
| 489214 | 9471 | 8/20/2021 6:15:02 AM | 8/20/2021 6:15:04 AM | IVR call: balance | Received call for balance for account 10285051 undefined | 7 | 2 | 8373 | 78 | 78 | 8/20/2021 6:15:04 AM | ||||||||||||||||||||||||||||||
| 9470 | 8/20/2021 6:11:20 AM | 6/19/2022 9:27:21 AM | METER CONFIRMATION | <span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre; background-color: rgb(241, 241, 241);">812095 WATER METER ON SOLAR </span><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre; background-color: rgb(241, 241, 241);">METER ON SITE SN2120077</span></div><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre; background-color: rgb(241, 241, 241);"><br></span></div><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre; background-color: rgb(241, 241, 241);">- meter updated on solar </span></div> | 27 | 3 | 8372 | 7 | 4 | 23 | 1 | 66 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-20T06:09:29.410Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T08:42:04.518Z"},{"op":"R","uid":"192","un":"busisiwemr","dt":"2022-03-28T10:19:15.279Z"}] | 1 | 112 | 14 | 6/19/2022 9:27:20 AM | 13 | 13 | ||||||||||||||||||||||
| 489057 | 7963 | 8/19/2021 3:27:39 PM | 10/26/2021 8:42:44 AM | IVR call: balance | Received call for balance for account 10236137 undefined | 7 | 2 | 6999 | 78 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-10-26T08:41:42.167Z"}] | 78 | 10/26/2021 8:42:44 AM | 59 | ||||||||||||||||||||||||||||
| 489056 | 7963 | 8/19/2021 3:26:16 PM | 8/19/2021 3:26:41 PM | IVR call: statement | Received call for statement for account 10236137 sent message: 1807 | 8 | 2 | 6999 | 79 | 79 | 8/19/2021 3:26:41 PM | 117536 | |||||||||||||||||||||||||||||
| 489027 | 9469 | 8/19/2021 2:55:43 PM | 8/19/2021 2:55:44 PM | IVR call: balance | Received call for balance for account 10354604 undefined | 7 | 2 | 8371 | 78 | 78 | 8/19/2021 2:55:44 PM | ||||||||||||||||||||||||||||||
| 488968 | 6380 | 8/19/2021 1:36:03 PM | 8/19/2021 1:36:04 PM | IVR call: balance | Received call for balance for account 10402963 undefined | 7 | 2 | 5497 | 78 | 78 | 8/19/2021 1:36:04 PM | ||||||||||||||||||||||||||||||
| 488967 | 6473 | 8/19/2021 1:35:41 PM | 8/19/2021 1:35:42 PM | IVR call: balance | Received call for balance for account 10288872 undefined | 7 | 2 | 5591 | 78 | 78 | 8/19/2021 1:35:42 PM | ||||||||||||||||||||||||||||||
| 9468 | 8/19/2021 1:17:51 PM | 6/15/2022 9:48:59 AM | Water | <b>Plumber's letter received.</b><div><b>Journal Done</b></div><br/><b>Journal Number</b>: [768530]<br/><b>Journal Amount</b>: [765768.19] | 27 | 3 | 8370 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-19T13:17:57.242Z"},{"op":"R","uid":"58","un":"dorelld","dt":"2021-09-07T07:43:11.441Z"},{"op":"R","uid":"58","un":"dorelld","dt":"2021-09-07T07:43:27.830Z"},{"op":"R","uid":"58","un":"dorelld","dt":"2021-09-07T07:43:30.518Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T08:41:29.119Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-11T10:09:00.598Z"}] | 1 | 96 | 17 | 6/15/2022 9:48:52 AM | 123683 | 2 | 2 | |||||||||||||||||||||
| 488948 | 9467 | 8/19/2021 1:12:08 PM | 8/19/2021 1:12:32 PM | IVR call: statement | Received call for statement for account 10370180 sent message: 1806 | 8 | 2 | 8369 | 79 | 79 | 8/19/2021 1:12:32 PM | 117535 | |||||||||||||||||||||||||||||
| 9466 | 8/19/2021 1:10:49 PM | 11/20/2022 7:59:08 AM | water leak | high water consumption<div><br></div><div>QRC RESPONSE: Query closed due to insufficient information and no plumbers letter as per query logged</div><div>Consumer may log a new query and provide full details as to the actual query and date of dispute.</div><div>If any leak repairs were done, to upload a signed copy of the plumbers letter stating what was repaired with date of repairs.</div> | 27 | 3 | 8368 | 17 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-19T13:10:51.290Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T08:40:53.393Z"}] | 1 | 96 | 14 | 11/20/2022 7:59:08 AM | 3 | 3 | ||||||||||||||||||||||
| 9465 | 8/19/2021 12:59:05 PM | 5/2/2023 10:56:50 AM | Water | Apply six month policy.<div><br></div><div>6 MONTHS POLICY DONE 20210627 PERIOD.</div><div><b>Additional Information:</b></div><div>June 2021 billing adjusted with a 06 month policy amendment, but average usage is high. </div><div>Waterworks visited the premises on 14 April 2023 and inspected the meter for high consumption. They reported there seems to be a leak on the property of 100ml/per min.</div><div>A H/C form was left at the premises to inform the owners of the findings.</div><div><b>Consumer may log a new query and upload a signed copy of the plumbers letter once repairs have been done.</b></div><br><b>Journal Number</b>: [914872]<br/><b>Journal Amount</b>: [-R7348.21] | 27 | 3 | 8367 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-19T12:59:09.725Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-07T07:19:25.116Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T08:40:14.919Z"}] | 1 | 101 | 14 | 5/2/2023 10:56:44 AM | 3 | 3 | ||||||||||||||||||||||
| 488933 | 8220 | 8/19/2021 12:55:15 PM | 8/19/2021 12:55:35 PM | IVR call: statement | Received call for statement for account 10036412 sent message: 1805 | 8 | 2 | 7236 | 79 | 79 | 8/19/2021 12:55:35 PM | 117534 |