Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 490256 | 9528 | 8/21/2021 8:36:22 AM | 8/21/2021 8:36:23 AM | IVR call: balance | Received call for balance for account 10063942 undefined | 7 | 2 | 8425 | 78 | 78 | 8/21/2021 8:36:23 AM | ||||||||||||||||||||||||||||||
| 490248 | 6223 | 8/21/2021 8:34:26 AM | 8/21/2021 8:34:48 AM | IVR call: statement | Received call for statement for account 10356702 sent message: 1821 | 8 | 2 | 5349 | 79 | 79 | 8/21/2021 8:34:48 AM | 117550 | |||||||||||||||||||||||||||||
| 9527 | 8/21/2021 8:16:46 AM | 11/20/2021 9:54:44 AM | LOG | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 8424 | 11 | 2 | 23 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-21T08:14:54.377Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T09:53:33.274Z"}] | 9 | 123 | 14 | 11/20/2021 9:54:44 AM | 11 | 14 | ||||||||||||||||||||||||
| 9525 | 8/21/2021 8:05:55 AM | 10/25/2022 8:40:40 AM | Water | <b>Querying </b>:High consumption<br/><b>Journal Number</b>: [888406] | 24 | 3 | 8423 | 15 | 2 | 23 | 1 | 66 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-21T08:04:03.483Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T09:51:39.931Z"}] | 1 | 101 | 14 | 4 | ||||||||||||||||||||||||
| 490198 | 9526 | 8/21/2021 8:04:58 AM | 8/21/2021 8:04:58 AM | IVR call:$127 | Received call for $660 for account 10350255 | 8422 | 8/21/2021 8:04:58 AM | ||||||||||||||||||||||||||||||||||
| 9524 | 8/21/2021 7:57:43 AM | 11/20/2022 6:07:55 AM | Water | <b>Query-Leak: </b>Plumbers letter received. | 30 | 3 | 8421 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-21T07:55:51.228Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-03T09:34:14.058Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T09:50:59.539Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-02-01T12:12:04.568Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-03-24T07:25:10.880Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-04-21T07:47:13.958Z"}] | 1 | 96 | 14 | 134794 | 14 | |||||||||||||||||||||||
| 9523 | 8/21/2021 7:47:46 AM | 2/14/2022 9:53:12 AM | Sewage | <b>Querying</b>: High Sewage charge.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 8420 | 12 | 2 | 23 | 93 | 53 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-21T07:45:53.813Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T09:49:41.188Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T09:52:33.785Z"}] | 93 | 50 | 214 | 2/14/2022 9:53:12 AM | 12 | 214 | ||||||||||||||||||||||
| 9522 | 8/21/2021 7:16:02 AM | 10/22/2022 9:57:15 AM | Water | <b>Query</b> :High water consumption-Between May and June.<div><br></div><div>QRC RESPONSE: QUERY CLOSED</div><div>Acc does not qualify for policy adjustment as there is no unread period exceeding 06 months.</div><div>Query information is unclear as to which year is under query</div><div>Kindly LOG A NEW QUERY with full details of the query.</div><div>June 2022 recommended a credit for leak repairs by Waterworks and referred to Billing for processing</div><div><br></div> | 27 | 3 | 8419 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-21T07:14:10.185Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T09:49:03.190Z"}] | 1 | 101 | 14 | 10/22/2022 9:57:15 AM | 3 | 3 | ||||||||||||||||||||||
| 9521 | 8/21/2021 7:10:13 AM | 5/9/2022 7:12:38 AM | leak credit journal done av 16kl | leak credit journal done av 16kl<br/><b>Journal Number</b>: [902079] | 27 | 3 | 8418 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-21T07:14:27.992Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-24T12:00:54.322Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-05-06T09:56:19.220Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-09T07:12:36.867Z"}] | 1 | 96 | 5/9/2022 7:12:38 AM | 11 | 3 | |||||||||||||||||||||||
| 489987 | 9520 | 8/20/2021 6:45:19 PM | 2/13/2022 11:21:09 AM | IVR call: balance | Received call for balance for account 10193948 undefined | 7 | 2 | 8417 | 78 | [{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T11:20:00.874Z"}] | 78 | 2/13/2022 11:21:09 AM | 214 | ||||||||||||||||||||||||||||
| 489908 | 7508 | 8/20/2021 4:54:03 PM | 8/20/2021 4:54:04 PM | IVR call: balance | Received call for balance for account 10092161 undefined | 7 | 2 | 6567 | 78 | 78 | 8/20/2021 4:54:04 PM | ||||||||||||||||||||||||||||||
| 489872 | 9519 | 8/20/2021 3:43:29 PM | 8/20/2021 3:43:29 PM | IVR call:$126 | Received call for $659 for account 10402901 | 8416 | 8/20/2021 3:43:29 PM | ||||||||||||||||||||||||||||||||||
| 489863 | 9518 | 8/20/2021 3:24:14 PM | 8/20/2021 3:24:16 PM | IVR call: balance | Received call for balance for account 10357233 undefined | 7 | 2 | 8415 | 78 | 78 | 8/20/2021 3:24:16 PM | ||||||||||||||||||||||||||||||
| 489862 | 9448 | 8/20/2021 3:23:08 PM | 8/20/2021 3:23:10 PM | IVR call: balance | Received call for balance for account 10430074 undefined | 7 | 2 | 8350 | 78 | 78 | 8/20/2021 3:23:10 PM | ||||||||||||||||||||||||||||||
| 489855 | 8/20/2021 3:19:26 PM | 8/20/2021 3:19:27 PM | IVR call:$125 | Received call for $658 for account undefined | 8/20/2021 3:19:27 PM | ||||||||||||||||||||||||||||||||||||
| 489854 | 8/20/2021 3:18:22 PM | 8/20/2021 3:18:22 PM | IVR call:$124 | Received call for $657 for account undefined | 8/20/2021 3:18:22 PM | ||||||||||||||||||||||||||||||||||||
| 489851 | 9517 | 8/20/2021 3:15:52 PM | 8/20/2021 3:15:54 PM | IVR call: balance | Received call for balance for account 10084340 undefined | 7 | 2 | 8414 | 78 | 78 | 8/20/2021 3:15:54 PM | ||||||||||||||||||||||||||||||
| 489844 | 9516 | 8/20/2021 3:12:40 PM | 8/20/2021 3:12:42 PM | IVR call: balance | Received call for balance for account 10416564 undefined | 7 | 2 | 8413 | 78 | 78 | 8/20/2021 3:12:42 PM | ||||||||||||||||||||||||||||||
| 489843 | 7824 | 8/20/2021 3:12:06 PM | 8/20/2021 3:12:07 PM | IVR call: balance | Received call for balance for account 10432748 undefined | 7 | 2 | 6866 | 78 | 78 | 8/20/2021 3:12:07 PM | ||||||||||||||||||||||||||||||
| 489842 | 7824 | 8/20/2021 3:11:10 PM | 8/20/2021 3:11:11 PM | IVR call: balance | Received call for balance for account 10432748 undefined | 7 | 2 | 6866 | 78 | 78 | 8/20/2021 3:11:11 PM |