Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 495642 | 9675 | 8/27/2021 8:16:48 AM | 8/27/2021 8:17:24 AM | IVR call: statement | Received call for statement for account 10011818 sent message: 1931 | 8 | 2 | 8554 | 79 | 79 | 8/27/2021 8:17:24 AM | 117660 | |||||||||||||||||||||||||||||
| 495638 | 9674 | 8/27/2021 8:15:54 AM | 8/27/2021 8:15:54 AM | IVR call: balance | Received call for balance for account 10349070 undefined | 7 | 2 | 902 | 78 | 78 | 8/27/2021 8:15:54 AM | ||||||||||||||||||||||||||||||
| 495636 | 7035 | 8/27/2021 8:14:22 AM | 8/27/2021 8:14:23 AM | IVR call: balance | Received call for balance for account 10294420 undefined | 7 | 2 | 6133 | 78 | 78 | 8/27/2021 8:14:23 AM | ||||||||||||||||||||||||||||||
| 9673 | 8/27/2021 8:07:03 AM | 3/3/2023 10:15:51 AM | CHANGE FIRE LEVY TARIFF | CHANGE FIRE LEVY TO VACANT LAND TARIFF<div><br></div><div><b><u>QRC RESPONSE:</u></b> RATES IS CHARGING ON A RESIDENTIAL TARIFF. FIRE LEVY IS CHARGING CORRECTLY.</div> | 27 | 3 | 8553 | 5 | 2 | 23 | 3 | 53 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-08-27T08:07:38.840Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-08-27T09:30:38.893Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:53:45.683Z"}] | 3 | 50 | 14 | 3/3/2023 10:15:51 AM | 5 | 5 | ||||||||||||||||||||||
| 495607 | 7019 | 8/27/2021 7:53:17 AM | 8/27/2021 7:53:18 AM | IVR call: balance | Received call for balance for account 10038259 undefined | 7 | 2 | 6117 | 78 | 78 | 8/27/2021 7:53:18 AM | ||||||||||||||||||||||||||||||
| 495606 | 4735 | 8/27/2021 7:51:28 AM | 8/27/2021 7:51:52 AM | IVR call: statement | Received call for statement for account 10332144 sent message: 1930 | 8 | 2 | 4007 | 79 | 79 | 8/27/2021 7:51:52 AM | 117659 | |||||||||||||||||||||||||||||
| 495599 | 9669 | 8/27/2021 7:48:17 AM | 8/27/2021 7:48:39 AM | IVR call: statement | Received call for statement for account 10242830 sent message: 1929 | 8 | 2 | 8548 | 79 | 79 | 8/27/2021 7:48:39 AM | 117658 | |||||||||||||||||||||||||||||
| 9672 | 8/27/2021 7:42:42 AM | 5/18/2022 1:25:04 PM | CHANGE TARIFF | CHANGE TARIFF FROM BUSINESS TO DOMESTIC<br/><b>Journal Number</b>: [071 256]<br/><b>Journal Amount</b>: [66313.32] | 27 | 3 | 8552 | 13 | 4 | 23 | 93 | 53 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-08-27T07:43:22.062Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-08-27T07:43:39.556Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-08-27T07:44:08.427Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:52:17.465Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-05-18T13:02:54.823Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-18T13:25:04.621Z"}] | 8 | 50 | 2 | 5/18/2022 1:25:04 PM | 13 | 2 | ||||||||||||||||||||||
| 495586 | 6993 | 8/27/2021 7:42:29 AM | 8/27/2021 7:43:00 AM | IVR call: statement | Received call for statement for account 20167923 sent message: 1928 | 8 | 2 | 6091 | 79 | 79 | 8/27/2021 7:43:00 AM | 117657 | |||||||||||||||||||||||||||||
| 495570 | 7812 | 8/27/2021 7:30:50 AM | 8/27/2021 7:30:51 AM | IVR call: balance | Received call for balance for account 10373731 undefined | 7 | 2 | 6856 | 78 | 78 | 8/27/2021 7:30:51 AM | ||||||||||||||||||||||||||||||
| 495565 | 9671 | 8/27/2021 7:29:54 AM | 8/27/2021 7:30:17 AM | IVR call: statement | Received call for statement for account 10084546 sent message: 1927 | 8 | 2 | 8550 | 79 | 79 | 8/27/2021 7:30:17 AM | 117656 | |||||||||||||||||||||||||||||
| 495566 | 9670 | 8/27/2021 7:28:41 AM | 8/27/2021 7:29:00 AM | IVR call: statement | Received call for statement for account 10016901 sent message: 1926 | 8 | 2 | 8549 | 79 | 79 | 8/27/2021 7:29:00 AM | 117655 | |||||||||||||||||||||||||||||
| 495562 | 9669 | 8/27/2021 7:27:09 AM | 8/27/2021 7:27:10 AM | IVR call: balance | Received call for balance for account 10242830 undefined | 7 | 2 | 8548 | 78 | 78 | 8/27/2021 7:27:10 AM | ||||||||||||||||||||||||||||||
| 495561 | 8408 | 8/27/2021 7:26:51 AM | 8/27/2021 7:26:52 AM | IVR call: balance | Received call for balance for account 10016335 undefined | 7 | 2 | 7412 | 78 | 78 | 8/27/2021 7:26:52 AM | ||||||||||||||||||||||||||||||
| 495560 | 6081 | 8/27/2021 7:26:10 AM | 8/27/2021 7:26:11 AM | IVR call: balance | Received call for balance for account 10020604 undefined | 7 | 2 | 5212 | 78 | 78 | 8/27/2021 7:26:11 AM | ||||||||||||||||||||||||||||||
| 495558 | 4518 | 8/27/2021 7:25:45 AM | 8/27/2021 7:25:47 AM | IVR call: balance | Received call for balance for account 10160838 undefined | 7 | 2 | 3847 | 78 | 78 | 8/27/2021 7:25:47 AM | ||||||||||||||||||||||||||||||
| 495555 | 9668 | 8/27/2021 7:24:29 AM | 8/27/2021 7:24:30 AM | IVR call: balance | Received call for balance for account 10152352 undefined | 7 | 2 | 8547 | 78 | 78 | 8/27/2021 7:24:30 AM | ||||||||||||||||||||||||||||||
| 495554 | 9668 | 8/27/2021 7:23:24 AM | 8/27/2021 7:23:25 AM | IVR call: balance | Received call for balance for account 10152352 undefined | 7 | 2 | 8547 | 78 | 78 | 8/27/2021 7:23:25 AM | ||||||||||||||||||||||||||||||
| 9667 | 8/27/2021 7:21:53 AM | 11/5/2022 8:34:18 AM | water query | incorrect reading - 27/06/21<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Readings are in order. </div><div>Meter back charged from 2020 to 2021 and to be assessed with a possible 06 month back charge amendment<br></div> | 30 | 3 | 8546 | 12 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-08-27T07:21:55.278Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:51:11.927Z"}] | 1 | 111 | 14 | 3 | ||||||||||||||||||||||||
| 495547 | 6657 | 8/27/2021 7:18:07 AM | 8/27/2021 7:18:08 AM | IVR call: balance | Received call for balance for account 10146315 undefined | 7 | 2 | 5779 | 78 | 78 | 8/27/2021 7:18:08 AM |