Details
Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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9672
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LatestTicket
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CreatedAt
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8/27/2021 7:42:42 AM
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UpdatedAt
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5/18/2022 1:25:04 PM
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Subject
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CHANGE TARIFF
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Description
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CHANGE TARIFF FROM BUSINESS TO DOMESTIC<br/><b>Journal Number</b>: [071 256]<br/><b>Journal Amount</b>: [66313.32]
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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8552
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OpenedBy
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AssignedTo
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13
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Region
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4
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Department
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23
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QueryType
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93
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SubQueryType
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53
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"5","un":"ivanh","dt":"2021-08-27T07:43:22.062Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-08-27T07:43:39.556Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-08-27T07:44:08.427Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:52:17.465Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-05-18T13:02:54.823Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-18T13:25:04.621Z"}]
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CreatedBy
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UpdatedBy
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Category
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8
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Subcategory
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50
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CreatedBy1
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UpdatedBy1
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2
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ResolvedAt
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5/18/2022 1:25:04 PM
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Thread
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ResolvedBy
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13
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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2