Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41078 | 3/7/2023 7:27:00 AM | 3/7/2023 7:27:03 AM | WATER | PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 2019/07/07 - 2020/07/26 | 6 | 3 | 31402 | 114 | 15 | 3 | 23 | 1 | 101 | 201 | |||||||||||||||||||||||||||
| 1086681 | 41077 | 3/7/2023 7:22:52 AM | 3/7/2023 7:23:12 AM | IVR call: statement | Received call for statement for account 10013674 sent message: 37095 | 8 | 2 | 18184 | 79 | ||||||||||||||||||||||||||||||||
| 1086670 | 41076 | 3/7/2023 7:20:21 AM | 3/7/2023 7:20:34 AM | IVR call: statement | Received call for statement for account 10217519 sent message: 37094 | 8 | 2 | 30835 | 79 | ||||||||||||||||||||||||||||||||
| 1086668 | 41075 | 3/7/2023 7:20:03 AM | 3/7/2023 7:20:04 AM | IVR call:? | Received call for ? for account 10364782 | 21237 | |||||||||||||||||||||||||||||||||||
| 1086661 | 41074 | 3/7/2023 7:17:08 AM | 3/7/2023 7:17:23 AM | IVR call: statement | Received call for statement for account 10217519 sent message: 37093 | 8 | 2 | 30835 | 79 | ||||||||||||||||||||||||||||||||
| 1086660 | 41073 | 3/7/2023 7:17:05 AM | 3/7/2023 7:17:06 AM | IVR call: balance | Received call for balance for account 10424531 undefined | 7 | 2 | 27297 | 78 | ||||||||||||||||||||||||||||||||
| 1086645 | 41072 | 3/7/2023 7:11:04 AM | 3/7/2023 7:11:25 AM | IVR call: statement | Received call for statement for account 10393829 sent message: 37089 | 8 | 2 | 6740 | 79 | ||||||||||||||||||||||||||||||||
| 1086627 | 41071 | 3/7/2023 7:07:28 AM | 3/7/2023 7:07:46 AM | IVR call: statement | Received call for statement for account 10249414 sent message: 37087 | 8 | 2 | 19122 | 79 | ||||||||||||||||||||||||||||||||
| 22321 | 3/7/2023 7:06:18 AM | 3/7/2023 7:09:41 AM | Rates payment amount receipted incorrect amount | There is an outstanding amount on the attached BCM account. I reconciled it and found that the incorrect amount was receipted, thus causing the outstanding amount. | 23 | 3 | 31401 | 5 | 2 | 23 | 8 | 50 | 1889 | ||||||||||||||||||||||||||||
| 23708 | 3/7/2023 7:00:20 AM | 3/7/2023 7:00:23 AM | Water | Consumer has been charged water with reading dates Nov 2020 to Feb 2022 when property was only registered in his name June 2021<div><br></div><div>Kindly assist with spread consumption</div> | 6 | 3 | 24153 | 167 | 17 | 2 | 23 | 1 | 111 | 893 | |||||||||||||||||||||||||||
| 1086589 | 41070 | 3/7/2023 6:56:50 AM | 3/7/2023 6:56:50 AM | IVR call: balance | Received call for balance for account 10362493 undefined | 7 | 2 | 19370 | 78 | ||||||||||||||||||||||||||||||||
| 1086586 | 41069 | 3/7/2023 6:56:01 AM | 3/7/2023 6:56:02 AM | IVR call: balance | Received call for balance for account 10037570 undefined | 7 | 2 | 25842 | 78 | ||||||||||||||||||||||||||||||||
| 1086579 | 41068 | 3/7/2023 6:54:44 AM | 3/7/2023 6:54:45 AM | IVR call: balance | Received call for balance for account 10037570 undefined | 7 | 2 | 25842 | 78 | ||||||||||||||||||||||||||||||||
| 1086574 | 41067 | 3/7/2023 6:53:14 AM | 3/7/2023 6:53:15 AM | IVR call: balance | Received call for balance for account 10037570 undefined | 7 | 2 | 25842 | 78 | ||||||||||||||||||||||||||||||||
| 1086570 | 41066 | 3/7/2023 6:52:00 AM | 3/7/2023 6:52:01 AM | IVR call: balance | Received call for balance for account 10018828 undefined | 7 | 2 | 7550 | 78 | ||||||||||||||||||||||||||||||||
| 1086567 | 41065 | 3/7/2023 6:50:56 AM | 3/7/2023 6:50:57 AM | IVR call: balance | Received call for balance for account 10018828 undefined | 7 | 2 | 7550 | 78 | ||||||||||||||||||||||||||||||||
| 1086504 | 41064 | 3/7/2023 6:32:10 AM | 3/7/2023 6:32:31 AM | IVR call: statement | Received call for statement for account 10241474 sent message: 37080 | 8 | 2 | 14929 | 79 | ||||||||||||||||||||||||||||||||
| 1086500 | 41063 | 3/7/2023 6:30:42 AM | 3/7/2023 6:30:43 AM | IVR call: balance | Received call for balance for account 10241474 undefined | 7 | 2 | 14929 | 78 | ||||||||||||||||||||||||||||||||
| 1086495 | 41062 | 3/7/2023 6:29:29 AM | 3/7/2023 6:29:30 AM | IVR call: balance | Received call for balance for account 10286433 undefined | 7 | 2 | 27814 | 78 | ||||||||||||||||||||||||||||||||
| 1086487 | 41061 | 3/7/2023 6:24:48 AM | 3/7/2023 6:25:07 AM | IVR call: statement | Received call for statement for account 10072844 sent message: 37079 | 8 | 2 | 6188 | 79 |