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Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
22321
LatestTicket
CreatedAt
3/7/2023 7:06:18 AM
UpdatedAt
3/7/2023 7:09:41 AM
Subject
Rates payment amount receipted incorrect amount
Description
There is an outstanding amount on the attached BCM account. I reconciled it and found that the incorrect amount was receipted, thus causing the outstanding amount.
Priority
Disposition
23
ConversationType
3
Parent
Account
31401
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
8
Subcategory
50
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
1889
Updator