Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1089610 | 41293 | 3/9/2023 9:02:53 AM | 3/9/2023 9:03:10 AM | IVR call: statement | Received call for statement for account 10443292 sent message: 37367 | 8 | 2 | 31470 | 79 | ||||||||||||||||||||||||||||||||
| 1089605 | 41292 | 3/9/2023 9:01:31 AM | 3/9/2023 9:01:32 AM | IVR call:? | Received call for ? for account 10443294 | 31469 | |||||||||||||||||||||||||||||||||||
| 41291 | 3/9/2023 8:58:28 AM | 3/9/2023 8:58:31 AM | Electricity Check Meter Installation | I would like to request your assistance/guidance in confirming the correct installation procedure/protocol to follow when wanting to install check meters and or monitoring devices in line with the municipal meter? This would be for both Electricity and water please. We will be rolling out this project on all our sites however we need this to proceed with planned works. | 23 | 3 | 15383 | 5 | 2 | 23 | 2 | 101 | 3177 | ||||||||||||||||||||||||||||
| 1089577 | 41289 | 3/9/2023 8:46:46 AM | 3/9/2023 8:47:00 AM | IVR call: statement | Received call for statement for account 10362573 sent message: 37361 | 8 | 2 | 30462 | 79 | ||||||||||||||||||||||||||||||||
| 1089574 | 41288 | 3/9/2023 8:44:07 AM | 3/9/2023 8:44:08 AM | IVR call: balance | Received call for balance for account 10345628 undefined | 7 | 2 | 5156 | 78 | ||||||||||||||||||||||||||||||||
| 1089541 | 41287 | 3/9/2023 8:32:51 AM | 3/9/2023 8:33:05 AM | IVR call: statement | Received call for statement for account 10441815 sent message: 37356 | 8 | 2 | 31467 | 79 | ||||||||||||||||||||||||||||||||
| 1089529 | 41286 | 3/9/2023 8:25:42 AM | 3/9/2023 8:25:43 AM | IVR call: balance | Received call for balance for account 10396127 undefined | 7 | 2 | 23651 | 78 | ||||||||||||||||||||||||||||||||
| 1089511 | 41285 | 3/9/2023 8:16:33 AM | 3/9/2023 8:16:54 AM | IVR call: statement | Received call for statement for account 10294164 sent message: 37354 | 8 | 2 | 9194 | 79 | ||||||||||||||||||||||||||||||||
| 1089505 | 41284 | 3/9/2023 8:13:03 AM | 3/9/2023 8:13:07 AM | IVR call: balance | Received call for balance for account 10294154 undefined | 7 | 2 | 30667 | 78 | ||||||||||||||||||||||||||||||||
| 1089495 | 41283 | 3/9/2023 8:08:02 AM | 3/9/2023 8:08:21 AM | IVR call: statement | Received call for statement for account 10427009 sent message: 37351 | 8 | 2 | 19429 | 79 | ||||||||||||||||||||||||||||||||
| 1089454 | 41282 | 3/9/2023 7:45:43 AM | 3/9/2023 7:45:56 AM | IVR call: statement | Received call for statement for account 10331806 sent message: 37346 | 8 | 2 | 10478 | 79 | ||||||||||||||||||||||||||||||||
| 41280 | 3/9/2023 7:23:24 AM | 3/9/2023 7:27:21 AM | water leak | Consumer had a underground pipe leak submitted plumbers report at Dimbaza Civic Centre | 6 | 3 | 31464 | 162 | 17 | 3 | 23 | 1 | 96 | 916 | 916 | ||||||||||||||||||||||||||
| 41281 | 3/9/2023 7:22:55 AM | 3/9/2023 7:22:59 AM | WATER | PLEASE SPLIT THE CONSUMPTION | 6 | 3 | 31465 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 41279 | 3/9/2023 7:08:56 AM | 3/9/2023 7:10:45 AM | Incorrect Reading | Query received through Waterworks with confirmation:<div>Picture of the water meter which was take on the 08/03/2023 and compared it to the reading from the smart device. Consumers picture reading 2647 and the smart device reading 5306 both for the same meter. Can these incorrect readings be corrected, and the consumer notified on the way forward.</div><div><br></div><div>QRC RESPONSE: Picture uploaded as reference and referred to Billing on 09.03.2023</div><div>Response provided to customer via e-mail on same day</div><div><br></div><div>Duplicate query closed</div> | 27 | 3 | 31463 | 3 | 17 | 2 | 23 | 1 | 111 | 3/9/2023 7:10:44 AM | 3 | 3 | 3 | ||||||||||||||||||||||||
| 41279 | 3/9/2023 7:08:30 AM | 3/9/2023 7:10:26 AM | Incorrect Reading | Query received through Waterworks with confirmation:<div>Picture of the water meter which was take on the 08/03/2023 and compared it to the reading from the smart device. Consumers picture reading 2647 and the smart device reading 5306 both for the same meter. Can these incorrect readings be corrected, and the consumer notified on the way forward.</div><div><br></div><div>QRC RESPONSE: Picture uploaded as reference and referred to Billing on 09.03.2023</div><div>Response provided to customer via e-mail on same day</div><div><br></div><div>Duplicate query closed</div> | 27 | 3 | 31463 | 3 | 17 | 2 | 23 | 1 | 111 | 3/9/2023 7:10:25 AM | 3 | 3 | 3 | ||||||||||||||||||||||||
| 41279 | 3/9/2023 7:08:17 AM | 3/9/2023 7:08:17 AM | Incorrect Reading | Query received through Waterworks with confirmation:<div>Picture of the water meter which was take on the 08/03/2023 and compared it to the reading from the smart device. Consumers picture reading 2647 and the smart device reading 5306 both for the same meter. Can these incorrect readings be corrected, and the consumer notified on the way forward.</div><div><br></div><div>QRC RESPONSE: Picture uploaded as reference and referred to Billing on 09.03.2023</div><div>Response provided to customer via e-mail on same day</div> | 23 | 3 | 31463 | 3 | 2 | 1 | 1 | 111 | 3 | ||||||||||||||||||||||||||||
| 1089379 | 41278 | 3/9/2023 7:02:42 AM | 3/9/2023 7:02:43 AM | IVR call: balance | Received call for balance for account 10007628 undefined | 7 | 2 | 4668 | 78 | ||||||||||||||||||||||||||||||||
| 1089370 | 41277 | 3/9/2023 7:00:02 AM | 3/9/2023 7:00:03 AM | IVR call:? | Received call for ? for account 10250489 | 31461 | |||||||||||||||||||||||||||||||||||
| 41275 | 3/9/2023 6:49:43 AM | 3/15/2023 1:27:19 PM | READINGS INCORRECT | Consumer is complaining a bout a high water bill that was charged on the 2021/09.<div><br></div><div>QRC RESPONSE: Consumer sent e-mail on 06 March 2023 with further details of account and matter of Indigent Heir Account.</div><div>Requested meter inspection and check reading of meter from service provide on 15.03.2023</div><div>Referred query of Indigent Account to Accounts management on 15.03.2023 for further assessment.</div><div><br></div> | 23 | 3 | 31460 | 32 | 17 | 2 | 23 | 1 | 111 | 144283 | 32 | 3 | |||||||||||||||||||||||||
| 1089357 | 41276 | 3/9/2023 6:49:19 AM | 3/9/2023 6:49:20 AM | IVR call: balance | Received call for balance for account 10381137 undefined | 7 | 2 | 7075 | 78 |