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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
41275
LatestTicket
CreatedAt
3/9/2023 6:49:43 AM
UpdatedAt
3/15/2023 1:27:19 PM
Subject
READINGS INCORRECT
Description
Consumer is complaining a bout a high water bill that was charged on the 2021/09.<div><br></div><div>QRC RESPONSE: Consumer sent e-mail on 06 March 2023 with further details of account and matter of Indigent Heir Account.</div><div>Requested meter inspection and check reading of meter from service provide on 15.03.2023</div><div>Referred query of Indigent Account to Accounts management on 15.03.2023 for further assessment.</div><div><br></div>
Priority
Disposition
23
ConversationType
3
Parent
Account
31460
OpenedBy
32
AssignedTo
17
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
1
Subcategory
111
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
144283
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
32
Updator
3
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