Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1095924 | 41796 | 3/15/2023 10:48:37 AM | 3/15/2023 10:48:37 AM | IVR call: balance | Received call for balance for account 10441686 undefined | 7 | 2 | 30855 | 78 | ||||||||||||||||||||||||||||||||
| 1095918 | 41795 | 3/15/2023 10:47:26 AM | 3/15/2023 10:47:27 AM | IVR call: balance | Received call for balance for account 10441686 undefined | 7 | 2 | 30855 | 78 | ||||||||||||||||||||||||||||||||
| 28236 | 3/15/2023 10:40:25 AM | 3/15/2023 10:40:28 AM | Water incorrectly charged | Overcharged for water for 2020/07/25 R3990.50 2020/08/22 R19161.51 2020/09/29 R20198.88 2020/10/20 R18391.03 2020/11/21 R8634.38 2020/12/26 R2634.60 This is a normal residence and uses about R200 - R300 of water a month | 23 | 3 | 31639 | 15 | 2 | 23 | 1 | 50 | 2559 | ||||||||||||||||||||||||||||
| 41794 | 3/15/2023 10:39:28 AM | 3/15/2023 10:39:31 AM | Account in Arrears | When buying electricity there are arrears that are charged and a total of R192 in arrears was charged even though I have been paying my account each month. R1951.81 was brought forward and I don't see the payment I have made of R850 and R700 during January and February 2023 | 23 | 3 | 31638 | 5 | 3 | 23 | 2 | 111 | 3201 | ||||||||||||||||||||||||||||
| 1095899 | 41793 | 3/15/2023 10:33:35 AM | 3/15/2023 10:33:36 AM | IVR call: balance | Received call for balance for account 10237152 undefined | 7 | 2 | 6804 | 78 | ||||||||||||||||||||||||||||||||
| 41792 | 3/15/2023 10:25:45 AM | 3/23/2023 10:21:35 PM | Wrong reading | Wrong metre reading, my statement shows that the reading taken on the 22 February 2023 is 128.000, but yesterday on the 14th March 2023 I took a picture of my actual metre and it reads as 94.000 | 23 | 3 | 3455 | 17 | 2 | 23 | 1 | 111 | 144591 | 3200 | |||||||||||||||||||||||||||
| 1095875 | 41790 | 3/15/2023 10:14:48 AM | 3/15/2023 10:14:49 AM | IVR call: balance | Received call for balance for account 10007038 undefined | 7 | 2 | 24495 | 78 | ||||||||||||||||||||||||||||||||
| 1095874 | 41789 | 3/15/2023 10:14:40 AM | 3/15/2023 10:14:41 AM | IVR call:? | Received call for ? for account 10074051 | 26065 | |||||||||||||||||||||||||||||||||||
| 16022 | 3/15/2023 10:13:54 AM | 3/15/2023 10:13:56 AM | Actual Water Readings | Good Day Please assist with an actual water reading for the following three meter number : CTWB333 200503202 & 212056399 | 23 | 3 | 21082 | 17 | 2 | 23 | 1 | 112 | 584 | ||||||||||||||||||||||||||||
| 1095867 | 41788 | 3/15/2023 10:10:43 AM | 3/15/2023 10:11:02 AM | IVR call: meter-reading | Received call for meter-reading for account 10237152 Meter reading: [144] Meter type: [water] | 10 | 2 | 6804 | 81 | ||||||||||||||||||||||||||||||||
| 1095864 | 41787 | 3/15/2023 10:09:53 AM | 3/15/2023 10:09:54 AM | IVR call: balance | Received call for balance for account 10373854 undefined | 7 | 2 | 5379 | 78 | ||||||||||||||||||||||||||||||||
| 41786 | 3/15/2023 10:08:38 AM | 3/15/2023 10:08:51 AM | Late termination, transfer of water meter and reversal of handed over | Late termination, transfer of water meter and reversal of handed over account | 30 | 3 | 31636 | 30 | 2 | 1 | 112 | 30 | 30 | ||||||||||||||||||||||||||||
| 16022 | 3/15/2023 10:07:42 AM | 5/31/2023 10:27:37 AM | Actual Water Reading | Good Day Please assist with an actual water reading for the following two meters: 2640 & VAW4680 | 23 | 3 | 21080 | 17 | 2 | 23 | 1 | 112 | 584 | ||||||||||||||||||||||||||||
| 16022 | 3/15/2023 10:07:40 AM | 3/15/2023 10:07:42 AM | Actual Water Reading | Good Day Please assist with an actual water reading for the following two meters: 2640 & VAW4680 | 23 | 3 | 21080 | 17 | 2 | 23 | 1 | 112 | 584 | ||||||||||||||||||||||||||||
| 11882 | 3/15/2023 10:04:42 AM | 3/15/2023 12:37:19 PM | incorrect reading | <b><u>QRC RESPONSE:</u></b><div>Spread consumption for 202112 had been done , journal awaiting for authorization.</div><br/><b>Journal Number</b>: [017330]<br/><b>Journal Amount</b>: [15764,01] | 27 | 3 | 10641 | 6 | 17 | 2 | 23 | 1 | 111 | 3/15/2023 12:36:43 PM | 8 | 6 | 8 | ||||||||||||||||||||||||
| 16022 | 3/15/2023 10:03:14 AM | 3/15/2023 10:03:15 AM | Actual Water Reading | Good Day Please assist with an actual water reading for meter number CKWB547 | 23 | 3 | 21038 | 17 | 2 | 23 | 1 | 112 | 584 | ||||||||||||||||||||||||||||
| 1095848 | 41785 | 3/15/2023 9:59:21 AM | 3/15/2023 9:59:22 AM | IVR call: balance | Received call for balance for account 10360196 undefined | 7 | 2 | 3067 | 78 | ||||||||||||||||||||||||||||||||
| 1095839 | 41784 | 3/15/2023 9:52:32 AM | 3/15/2023 9:52:33 AM | IVR call: balance | Received call for balance for account 10177526 undefined | 7 | 2 | 5361 | 78 | ||||||||||||||||||||||||||||||||
| 41781 | 3/15/2023 9:46:06 AM | 3/15/2023 9:46:09 AM | water | incorrect meter no consumer brought photo of correct meter sn 202028523 | 6 | 3 | 31635 | 110 | 17 | 2 | 23 | 1 | 112 | 205 | |||||||||||||||||||||||||||
| 1095832 | 41783 | 3/15/2023 9:45:55 AM | 3/15/2023 9:46:11 AM | IVR call: statement | Received call for statement for account 20452261 sent message: 38054 | 8 | 2 | 3939 | 79 |