Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1096109 | 41835 | 3/15/2023 12:56:26 PM | 3/15/2023 12:56:27 PM | IVR call: balance | Received call for balance for account 10291256 undefined | 7 | 2 | 31650 | 78 | ||||||||||||||||||||||||||||||||
| 1096106 | 41834 | 3/15/2023 12:55:39 PM | 3/15/2023 12:55:58 PM | IVR call: statement | Received call for statement for account 10349033 sent message: 38100 | 8 | 2 | 6862 | 79 | ||||||||||||||||||||||||||||||||
| 1096098 | 41833 | 3/15/2023 12:49:57 PM | 3/15/2023 12:50:16 PM | IVR call: statement | Received call for statement for account 10243982 sent message: 38098 | 8 | 2 | 30999 | 79 | ||||||||||||||||||||||||||||||||
| 1096092 | 41832 | 3/15/2023 12:45:50 PM | 3/15/2023 12:46:09 PM | IVR call: statement | Received call for statement for account 10243982 sent message: 38097 | 8 | 2 | 30999 | 79 | ||||||||||||||||||||||||||||||||
| 1096091 | 41831 | 3/15/2023 12:45:06 PM | 3/15/2023 12:45:07 PM | IVR call:? | Received call for ? for account 10243982 | 30999 | |||||||||||||||||||||||||||||||||||
| 1096089 | 41830 | 3/15/2023 12:44:11 PM | 3/15/2023 12:44:12 PM | IVR call: balance | Received call for balance for account 10243982 undefined | 7 | 2 | 30999 | 78 | ||||||||||||||||||||||||||||||||
| 1096083 | 41829 | 3/15/2023 12:42:11 PM | 3/15/2023 12:42:11 PM | IVR call:? | Received call for ? for account 10289030 | 16290 | |||||||||||||||||||||||||||||||||||
| 41826 | 3/15/2023 12:39:38 PM | 3/15/2023 12:39:41 PM | water query | please assist this acc is charging 3 meter on it since 2021 | 6 | 3 | 31649 | 145 | 17 | 2 | 23 | 1 | 112 | 780 | |||||||||||||||||||||||||||
| 1096078 | 41828 | 3/15/2023 12:36:43 PM | 3/15/2023 12:37:01 PM | IVR call: statement | Received call for statement for account 10376892 sent message: 38093 | 8 | 2 | 28358 | 79 | ||||||||||||||||||||||||||||||||
| 1096073 | 41827 | 3/15/2023 12:35:39 PM | 3/15/2023 12:35:41 PM | IVR call: balance | Received call for balance for account 10376892 undefined | 7 | 2 | 28358 | 78 | ||||||||||||||||||||||||||||||||
| 1096066 | 41825 | 3/15/2023 12:31:53 PM | 3/15/2023 12:32:14 PM | IVR call: statement | Received call for statement for account 10429326 sent message: 38091 | 8 | 2 | 15402 | 79 | ||||||||||||||||||||||||||||||||
| 7612 | 3/15/2023 12:22:25 PM | 5/23/2023 11:37:35 AM | WATER | Water meter was not read for 10 months - between period 202007 - 202105<div><br></div><div>Duplicate query closed and resolved under ref #8752</div> | 27 | 3 | 6664 | 123 | 15 | 2 | 23 | 1 | 101 | 5/23/2023 11:37:33 AM | 3 | 221 | 3 | ||||||||||||||||||||||||
| 1096043 | 41824 | 3/15/2023 12:19:45 PM | 3/15/2023 12:19:46 PM | IVR call: balance | Received call for balance for account 10216004 undefined | 7 | 2 | 21200 | 78 | ||||||||||||||||||||||||||||||||
| 1096037 | 41823 | 3/15/2023 12:18:30 PM | 3/15/2023 12:18:58 PM | IVR call: meter-reading | Received call for meter-reading for account 20214683 Meter reading: [04091863391] Meter type: [electric] | 10 | 2 | 31647 | 81 | ||||||||||||||||||||||||||||||||
| 41819 | 3/15/2023 12:17:59 PM | 3/15/2023 12:18:00 PM | high water consumption and 2 meters charging | there was high water consumption that was charged on this acc in 2020 and that was not resolved in 2021 the acc started charging 2 meters the other one is an estimate and the other one has an actual reading please assist as there are so many queries logged under this acc with no luck | 4 | 2 | 31646 | 145 | 77 | 3/15/2023 12:17:59 PM | 780 | 780 | |||||||||||||||||||||||||||||
| 1096030 | 41822 | 3/15/2023 12:16:23 PM | 3/15/2023 12:17:24 PM | IVR call: meter-reading | Received call for meter-reading for account 20214683 Meter reading: [0409186] Meter type: [electric] | 10 | 2 | 31647 | 81 | ||||||||||||||||||||||||||||||||
| 1096031 | 41821 | 3/15/2023 12:16:19 PM | 3/15/2023 12:16:40 PM | IVR call: statement | Received call for statement for account 10366581 sent message: 38088 | 8 | 2 | 28300 | 79 | ||||||||||||||||||||||||||||||||
| 1096028 | 41820 | 3/15/2023 12:15:05 PM | 3/15/2023 12:15:06 PM | IVR call: balance | Received call for balance for account 10366581 undefined | 7 | 2 | 28300 | 78 | ||||||||||||||||||||||||||||||||
| 1096027 | 41818 | 3/15/2023 12:13:25 PM | 3/15/2023 12:13:40 PM | IVR call: statement | Received call for statement for account 10360592 sent message: 38087 | 8 | 2 | 31645 | 79 | ||||||||||||||||||||||||||||||||
| 1096012 | 41817 | 3/15/2023 12:03:50 PM | 3/15/2023 12:03:51 PM | IVR call: balance | Received call for balance for account 10386905 undefined | 7 | 2 | 27337 | 78 |