Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1097345 | 41943 | 3/16/2023 2:20:14 PM | 3/16/2023 2:20:15 PM | IVR call: balance | Received call for balance for account 10387842 undefined | 7 | 2 | 8161 | 78 | ||||||||||||||||||||||||||||||||
| 1097343 | 41942 | 3/16/2023 2:19:15 PM | 3/16/2023 2:19:16 PM | IVR call: balance | Received call for balance for account 10426682 undefined | 7 | 2 | 13958 | 78 | ||||||||||||||||||||||||||||||||
| 1097340 | 41941 | 3/16/2023 2:18:12 PM | 3/16/2023 2:18:14 PM | IVR call: balance | Received call for balance for account 10426682 undefined | 7 | 2 | 13958 | 78 | ||||||||||||||||||||||||||||||||
| 1097319 | 41940 | 3/16/2023 2:01:24 PM | 3/16/2023 2:01:25 PM | IVR call: balance | Received call for balance for account 10413434 undefined | 7 | 2 | 10120 | 78 | ||||||||||||||||||||||||||||||||
| 1097318 | 41939 | 3/16/2023 1:59:37 PM | 3/16/2023 1:59:38 PM | IVR call: balance | Received call for balance for account 10259970 undefined | 7 | 2 | 5483 | 78 | ||||||||||||||||||||||||||||||||
| 41938 | 3/16/2023 1:34:43 PM | 3/16/2023 1:34:46 PM | WATER | HIGH INTERIMS PLEASE ASSIST SMART METER IS NOT GENERATING THE READINGS. | 6 | 3 | 31696 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 1097298 | 41937 | 3/16/2023 1:32:57 PM | 3/16/2023 1:32:58 PM | IVR call: balance | Received call for balance for account 10020520 undefined | 7 | 2 | 5292 | 78 | ||||||||||||||||||||||||||||||||
| 34140 | 3/16/2023 1:26:58 PM | 3/16/2023 1:28:42 PM | WATER OERCHARGE | OUR FIRST REFERENCE #79916 - 30th September account - we used 7 kiloliters we got an account for 141 kiloliters water we only paid for the 7 then on the 31st October account we used 5 kiloliters, we got an account for 141kilolitres again we only paid for the 5. This has happened right up to the present time, the old meter number BSRA9667 was taken out on 30-09-22 and replaced with SN212076798, READING on the old meter was 798 and the reading on the new meter taken on the 28 February 2023 was 48 (picture enclosed). I think we are still being billed on the old meter as well but like we said before, we use 5-7kiloleters maximum but getting billed for 141 kiloliters every month since Sep last year to now. please assist | 23 | 3 | 28877 | 17 | 2 | 23 | 1 | 111 | 144369 | 2810 | |||||||||||||||||||||||||||
| 16905 | 3/16/2023 1:26:49 PM | 3/16/2023 1:26:52 PM | DUPLICATE FIRE LEVY | Can you please log a query for the duplicate Fire Charge raised on account 10299325. | 23 | 3 | 31695 | 5 | 4 | 23 | 3 | 105 | 793 | ||||||||||||||||||||||||||||
| 1097288 | 41936 | 3/16/2023 1:24:48 PM | 3/16/2023 1:24:49 PM | IVR call: balance | Received call for balance for account 10342525 undefined | 7 | 2 | 10591 | 78 | ||||||||||||||||||||||||||||||||
| 41935 | 3/16/2023 12:59:47 PM | 3/16/2023 12:59:50 PM | Water Works changed the meter | Water Works changed the meter | 22 | 3 | 31694 | 207 | 17 | 4 | 23 | 1 | 96 | 1208 | |||||||||||||||||||||||||||
| 35267 | 3/16/2023 12:54:59 PM | 3/22/2023 1:11:21 PM | water 12/2022 | six months policy adjustment applied for 12/2022 period <br/><b>Journal Number</b>: [17967]<br/><b>Journal Amount</b>: [344887.60] | 27 | 3 | 6808 | 12 | 15 | 2 | 23 | 1 | 101 | 3/22/2023 1:11:04 PM | 2 | 12 | 2 | ||||||||||||||||||||||||
| 3227 | 3/16/2023 12:54:34 PM | 3/16/2023 12:54:57 PM | Internal Leak | QRC Query Logged and Resolved:<div>Received e-mail on 15 March 2023 from the PM for assessment and response to the consumer.<div>Consumer sent e-mail disputing the water consumption and related charges.</div><div>A meter inspection and check reading was requested via Inland Region on 15.03.2023.</div><div>Feedback received on 16.03.2023 with the following findings:</div></div><div>"<i>Meter was inspected by Macrocomm team this morning, there are no visible leaks on the meter and consu<b>mer said it herself that he has a leaking toilet</b>. They also mentioned that the house looks like it was recently renovated and consumer have flats at the back. Check reading is attached and readings are following. Picture taken on 16.03.2023 with reading 1566</i>".</div><div>Consumer was advised via e-mail: ntoshsam@gmail.com on 16.03.2023 to appoint a plumber to repair existing leaks.</div><div>Query Closed</div> | 27 | 3 | 2781 | 3 | 17 | 3 | 23 | 1 | 96 | 3/16/2023 12:54:34 PM | 3 | 3 | 3 | ||||||||||||||||||||||||
| 1097176 | 41934 | 3/16/2023 12:36:09 PM | 3/16/2023 12:36:28 PM | IVR call: statement | Received call for statement for account 10342525 sent message: 38219 | 8 | 2 | 10591 | 79 | ||||||||||||||||||||||||||||||||
| 1097172 | 41933 | 3/16/2023 12:32:38 PM | 3/16/2023 12:32:39 PM | IVR call: balance | Received call for balance for account 10437688 undefined | 7 | 2 | 20056 | 78 | ||||||||||||||||||||||||||||||||
| 1097168 | 41932 | 3/16/2023 12:31:31 PM | 3/16/2023 12:31:32 PM | IVR call: balance | Received call for balance for account 10437866 undefined | 7 | 2 | 31691 | 78 | ||||||||||||||||||||||||||||||||
| 1097146 | 41931 | 3/16/2023 12:15:40 PM | 3/16/2023 12:15:41 PM | IVR call: balance | Received call for balance for account 10439206 undefined | 7 | 2 | 31690 | 78 | ||||||||||||||||||||||||||||||||
| 1097144 | 41930 | 3/16/2023 12:14:45 PM | 3/16/2023 12:14:47 PM | IVR call: balance | Received call for balance for account 10307825 undefined | 7 | 2 | 27811 | 78 | ||||||||||||||||||||||||||||||||
| 1097138 | 41929 | 3/16/2023 12:09:44 PM | 3/16/2023 12:09:45 PM | IVR call: balance | Received call for balance for account 10392019 undefined | 7 | 2 | 7106 | 78 | ||||||||||||||||||||||||||||||||
| 1097135 | 3/16/2023 12:09:06 PM | 3/16/2023 12:09:07 PM | IVR call:? | Received call for ? for account undefined |