Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1102521 | 42370 | 3/23/2023 8:15:54 AM | 3/23/2023 8:15:55 AM | IVR call: balance | Received call for balance for account 10283570 undefined | 7 | 2 | 5281 | 78 | ||||||||||||||||||||||||||||||||
| 14126 | 3/23/2023 8:15:35 AM | 3/23/2023 8:15:36 AM | Hydrant sprinkler charge each month | Each month we are charged for Hydrant sprinkler x 1 of R4021.49 as well as a fire levy large business of R391.00. I think this Hydrant sprinkler charge is incorrect and should be reversed. We have been charged since April or May 2021. The charge has been stopped however the credit was never passed for what we have been charged for. (previous query logged ref #59790) | 23 | 3 | 16943 | 5 | 2 | 23 | 3 | 50 | 408 | ||||||||||||||||||||||||||||
| 1102518 | 42369 | 3/23/2023 8:15:22 AM | 3/23/2023 8:15:45 AM | IVR call: statement | Received call for statement for account 10434356 sent message: 38609 | 8 | 2 | 13053 | 79 | ||||||||||||||||||||||||||||||||
| 42367 | 3/23/2023 8:14:28 AM | 3/23/2023 8:14:31 AM | erf 7119 | Rates for this erf 7119 have not yet been transferred from old account 10420779 | 23 | 3 | 31863 | 5 | 2 | 23 | 8 | 118 | 3230 | ||||||||||||||||||||||||||||
| 42368 | 3/23/2023 8:08:05 AM | 3/23/2023 8:09:40 AM | Leak fixed | Affidavit from plumber submitted fixed leak | 23 | 3 | 31865 | 144 | 17 | 3 | 23 | 1 | 96 | 778 | 778 | ||||||||||||||||||||||||||
| 38269 | 3/23/2023 7:52:50 AM | 3/23/2023 7:52:53 AM | Mr | Account 10167341 Amount due for refund per attached R1398.34 When will I receive this refund? I have been using this portal now for 3 months but have no reply at all - please, please reply | 23 | 3 | 2122 | 5 | 2 | 23 | 6 | 76 | 3025 | ||||||||||||||||||||||||||||
| 1102413 | 42366 | 3/23/2023 7:33:56 AM | 3/23/2023 7:33:57 AM | IVR call: balance | Received call for balance for account 10441576 undefined | 7 | 2 | 31862 | 78 | ||||||||||||||||||||||||||||||||
| 1102412 | 42365 | 3/23/2023 7:33:48 AM | 3/23/2023 7:33:49 AM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | ||||||||||||||||||||||||||||||||
| 1102407 | 42364 | 3/23/2023 7:32:09 AM | 3/23/2023 7:32:24 AM | IVR call: statement | Received call for statement for account 10441576 sent message: 38573 | 8 | 2 | 31862 | 79 | ||||||||||||||||||||||||||||||||
| 1102401 | 42363 | 3/23/2023 7:27:16 AM | 3/23/2023 7:27:29 AM | IVR call: statement | Received call for statement for account 10441576 sent message: 38572 | 8 | 2 | 31862 | 79 | ||||||||||||||||||||||||||||||||
| 1102390 | 42362 | 3/23/2023 7:23:12 AM | 3/23/2023 7:23:13 AM | IVR call: balance | Received call for balance for account 10323637 undefined | 7 | 2 | 5851 | 78 | ||||||||||||||||||||||||||||||||
| 1102384 | 42361 | 3/23/2023 7:21:55 AM | 3/23/2023 7:21:56 AM | IVR call: balance | Received call for balance for account 10323637 undefined | 7 | 2 | 5851 | 78 | ||||||||||||||||||||||||||||||||
| 1102381 | 42360 | 3/23/2023 7:20:34 AM | 3/23/2023 7:20:35 AM | IVR call: balance | Received call for balance for account 10323637 undefined | 7 | 2 | 5851 | 78 | ||||||||||||||||||||||||||||||||
| 1102377 | 42359 | 3/23/2023 7:19:18 AM | 3/23/2023 7:19:19 AM | IVR call: balance | Received call for balance for account 10323637 undefined | 7 | 2 | 5851 | 78 | ||||||||||||||||||||||||||||||||
| 1102375 | 42358 | 3/23/2023 7:18:57 AM | 3/23/2023 7:18:58 AM | IVR call: balance | Received call for balance for account 10366596 undefined | 7 | 2 | 24046 | 78 | ||||||||||||||||||||||||||||||||
| 1102372 | 42357 | 3/23/2023 7:18:00 AM | 3/23/2023 7:18:03 AM | IVR call: balance | Received call for balance for account 10385209 undefined | 7 | 2 | 12164 | 78 | ||||||||||||||||||||||||||||||||
| 1102353 | 42356 | 3/23/2023 7:15:50 AM | 3/23/2023 7:15:51 AM | IVR call: balance | Received call for balance for account 10441576 undefined | 7 | 2 | 31862 | 78 | ||||||||||||||||||||||||||||||||
| 1102344 | 3/23/2023 7:11:13 AM | 3/23/2023 7:11:14 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 23217 | 3/23/2023 7:09:08 AM | 3/23/2023 7:40:45 AM | Duplicate Accounts | My husband and I are hoping you can please assist us. We have three accounts with BCMM for one property. Account numbers: 10296242, 10331264 & 10424649. Our story began in Mach 2019 when one of our ERF (ERF 5873 - account number 10331264 ) was changed from vacant land to residential and linked to account number 10296242. Account 10331264 had a credit balance that was supposed to be transferred to account 10296242. This was all told to us at the BCM office by a lady whose email address was given to us as: buyiswam@buffalocity.gov.za. The credit balance was never transferred and the billing for account 10331264 has never stopped. We are still billed monthly. We received a new account 10424649 from 01.07.2020 for our property once we eventually managed to merge our two ERF numbers onto one. To date we have been billed on all our accounts for fire, electricity, sewerage and rates. Please note we have a prepaid electricity meter so not sure why we must be billed electricity availability? On our new account 10424649 in the physical address block on the right side of the page our address is listed as 90206 Empire Avenue, This must please be corrected to read 30 Croydon Road. Another mention is when our water meter was replaced with the new water meter at the beginning of September 2020 the pipes etc were not connected properly and came loose resulting in a lot of water wasted (this happened in the middle of the night) We reported the leak and got a reference number of 713741. The new meter recorded 33501kl overnight. Please can you assist us by making sure account 10424649 is the only account we receive. Reverse al unnecessary charges from the old accounts and transfer the water meter to account 10424649. I have been emailing about our account since January 2021 and no one as helped us. I have even received reference numbers but never any corrections. If my husband and I have to come into the BCMM office then please let us know. Please check accounts: 10296242 10331264 10424649 We only want one account. | 23 | 3 | 12842 | 5 | 2 | 23 | 8 | 50 | 2029 | ||||||||||||||||||||||||||||
| 7595 | 3/23/2023 7:06:15 AM | 3/23/2023 7:06:18 AM | November 2020 Water account | water was Billed for 35 months (1049 days). Query was not resolved | 22 | 3 | 6653 | 207 | 15 | 4 | 23 | 1 | 101 | 1208 |