Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
7595
-
LatestTicket
-
-
CreatedAt
-
3/23/2023 7:06:15 AM
-
UpdatedAt
-
3/23/2023 7:06:18 AM
-
Subject
-
November 2020 Water account
-
Description
-
water was Billed for 35 months (1049 days). Query was not resolved
-
Priority
-
-
Disposition
-
22
-
ConversationType
-
3
-
Parent
-
-
Account
-
6653
-
OpenedBy
-
207
-
AssignedTo
-
15
-
Region
-
4
-
Department
-
23
-
QueryType
-
-
SubQueryType
-
-
Escalation
-
-
EscalationCron
-
-
History
-
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
101
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
-
Thread
-
-
ResolvedBy
-
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
1208
-
Updator
-