My husband and I are hoping you can please assist us.
We have three accounts with BCMM for one property. Account numbers: 10296242, 10331264 & 10424649.
Our story began in Mach 2019 when one of our ERF (ERF 5873 - account number 10331264 ) was changed from vacant land to residential and linked to account number 10296242. Account 10331264 had a credit balance that was supposed to be transferred to account 10296242. This was all told to us at the BCM office by a lady whose email address was given to us as: buyiswam@buffalocity.gov.za. The credit balance was never transferred and the billing for account 10331264 has never stopped. We are still billed monthly.
We received a new account 10424649 from 01.07.2020 for our property once we eventually managed to merge our two ERF numbers onto one. To date we have been billed on all our accounts for fire, electricity, sewerage and rates. Please note we have a prepaid electricity meter so not sure why we must be billed electricity availability?
On our new account 10424649 in the physical address block on the right side of the page our address is listed as 90206 Empire Avenue, This must please be corrected to read 30 Croydon Road.
Another mention is when our water meter was replaced with the new water meter at the beginning of September 2020 the pipes etc were not connected properly and came loose resulting in a lot of water wasted (this happened in the middle of the night) We reported the leak and got a reference number of 713741. The new meter recorded 33501kl overnight.
Please can you assist us by making sure account 10424649 is the only account we receive. Reverse al unnecessary charges from the old accounts and transfer the water meter to account 10424649.
I have been emailing about our account since January 2021 and no one as helped us. I have even received reference numbers but never any corrections.
If my husband and I have to come into the BCMM office then please let us know.
Please check accounts:
10296242
10331264
10424649
We only want one account.