Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1109947 | 43089 | 3/29/2023 1:54:04 PM | 3/29/2023 1:54:21 PM | IVR call: statement | Received call for statement for account 10210961 sent message: 39275 | 8 | 2 | 32048 | 79 | ||||||||||||||||||||||||||||||||
| 43088 | 3/29/2023 1:51:48 PM | 4/5/2023 9:30:46 AM | WATER QUERY | Account billed incorrectly on the month of March 2023.<div><br></div><div>QRC RESPONSE: Query Under review</div><div>Consumer submitted pictures of the meter via e-mail (03.04.2023) indicating incorrect readings, including history of past readings. Matter was referred to the Billing Department on the same day for urgent assessment and rectification. A request has also been sent to the technical team on 03.04.2023 to ensure the smart readings are uploaded every month.</div><div><br></div><div>Query Resolved: 05.04.2023</div><div>Readings has been rectified and account adjusted. Resolution communicated to the consumer via e-mail on 05.04.2023</div><div><br></div> | 27 | 3 | 32047 | 32 | 15 | 2 | 23 | 1 | 50 | 4/5/2023 9:30:25 AM | 145109 | 3 | 32 | 3 | |||||||||||||||||||||||
| 1109873 | 43087 | 3/29/2023 1:33:32 PM | 3/29/2023 1:33:47 PM | IVR call: statement | Received call for statement for account 10407232 sent message: 39272 | 8 | 2 | 10361 | 79 | ||||||||||||||||||||||||||||||||
| 1109871 | 43086 | 3/29/2023 1:33:23 PM | 3/29/2023 1:33:24 PM | IVR call: balance | Received call for balance for account 10365129 undefined | 7 | 2 | 5376 | 78 | ||||||||||||||||||||||||||||||||
| 43079 | 3/29/2023 1:32:42 PM | 3/29/2023 1:32:45 PM | NO METER ON ACCOUNT | No charges on account for water, new water meter installed months ago and still not showing on account. Have sent numerous emails but it is still not on account. Meter number SN212053098 see picture attached | 23 | 3 | 20750 | 4 | 2 | 23 | 1 | 113 | 3265 | ||||||||||||||||||||||||||||
| 6656 | 3/29/2023 1:28:42 PM | 3/29/2023 1:28:42 PM | Water query | High water bill in March 2023. | 5 | 2 | 5778 | 34 | 77 | 34 | |||||||||||||||||||||||||||||||
| 1109831 | 43085 | 3/29/2023 1:20:40 PM | 3/29/2023 1:20:41 PM | IVR call: balance | Received call for balance for account 10025142 undefined | 7 | 2 | 20507 | 78 | ||||||||||||||||||||||||||||||||
| 1109830 | 43084 | 3/29/2023 1:20:22 PM | 3/29/2023 1:20:23 PM | IVR call: balance | Received call for balance for account 10341762 undefined | 7 | 2 | 32045 | 78 | ||||||||||||||||||||||||||||||||
| 43079 | 3/29/2023 1:18:51 PM | 4/30/2023 7:29:11 AM | PASS CREDIT | Hi, I have sent this complaint multiple times and had the refuse credited but then charged again. I have only been paying the rates and fire levy each month so you will need to Remove the refuse charge, reverse the refuse charged to date and the interest. There is also a charge for Contract ended?? not sure what that is for - please also reverse. Confirm that there is no refuse services in Macleantown with Mr Bholo @ Mdantsane. copy of 3 invoices attached to show charges. Thank you kindly.<div><br></div><div>QRC RESPONSE :2023.04.30</div><div>PENDING JOURNAL FOR REFUSE DONE 2023.04.12</div><br/><b>Journal Number</b>: [239988] | 24 | 3 | 32042 | 5 | 2 | 23 | 4 | 120 | 145795 | 3265 | 4 | ||||||||||||||||||||||||||
| 1109823 | 43083 | 3/29/2023 1:14:09 PM | 3/29/2023 1:14:10 PM | IVR call: balance | Received call for balance for account 10387598 undefined | 7 | 2 | 32044 | 78 | ||||||||||||||||||||||||||||||||
| 1109802 | 43082 | 3/29/2023 1:05:32 PM | 3/29/2023 1:05:33 PM | IVR call: balance | Received call for balance for account 10239695 undefined | 7 | 2 | 6226 | 78 | ||||||||||||||||||||||||||||||||
| 1109799 | 43081 | 3/29/2023 1:05:00 PM | 3/29/2023 1:05:01 PM | IVR call: balance | Received call for balance for account 10077841 undefined | 7 | 2 | 32043 | 78 | ||||||||||||||||||||||||||||||||
| 1109796 | 43080 | 3/29/2023 1:03:11 PM | 3/29/2023 1:03:12 PM | IVR call: balance | Received call for balance for account 10077841 undefined | 7 | 2 | 32043 | 78 | ||||||||||||||||||||||||||||||||
| 1109785 | 43078 | 3/29/2023 12:59:04 PM | 3/29/2023 12:59:04 PM | IVR call:? | Received call for ? for account 10441861 | 32038 | |||||||||||||||||||||||||||||||||||
| 43077 | 3/29/2023 12:58:38 PM | 3/29/2023 12:59:42 PM | plumber's letter | plumber's letter attached | 30 | 3 | 32041 | 82 | 4 | 1 | 96 | 194 | 194 | ||||||||||||||||||||||||||||
| 1109771 | 43075 | 3/29/2023 12:55:23 PM | 3/29/2023 12:55:24 PM | IVR call: balance | Received call for balance for account 10441861 undefined | 7 | 2 | 32038 | 78 | ||||||||||||||||||||||||||||||||
| 20732 | 3/29/2023 12:52:12 PM | 3/29/2023 12:55:03 PM | Dispute re Outstanding SSEG Credits | Readings on SSEG Export Energy have not been done since April 2022 and we have therefore not been receiving our SSEG credits on our monthly bill. Please sort this out and see attached documents. | 23 | 3 | 20534 | 5 | 2 | 23 | 2 | 50 | 1599 | ||||||||||||||||||||||||||||
| 1109730 | 43074 | 3/29/2023 12:37:13 PM | 3/29/2023 12:37:29 PM | IVR call: statement | Received call for statement for account 10352481 sent message: 39262 | 8 | 2 | 6393 | 79 | ||||||||||||||||||||||||||||||||
| 43063 | 3/29/2023 12:34:36 PM | 3/29/2023 1:00:30 PM | Debt review | The building in question, 57 Currie Street, has been standing vacant as a result of the terrible and dangerous state of the surrounding area, as well as Covid-19. As such has it become impossible for us to raise enough money to settle the account. We would greatly appreciate it if the Buffalo City Metro Municipality could write off some or all of te debt incurred so far. | 23 | 3 | 29706 | 5 | 2 | 23 | 8 | 62 | 3261 | ||||||||||||||||||||||||||||
| 1109710 | 43073 | 3/29/2023 12:32:43 PM | 3/29/2023 12:32:44 PM | IVR call: balance | Received call for balance for account 10424230 undefined | 7 | 2 | 9692 | 78 |