Account billed incorrectly on the month of March 2023.<div><br></div><div>QRC RESPONSE: Query Under review</div><div>Consumer submitted pictures of the meter via e-mail (03.04.2023) indicating incorrect readings, including history of past readings. Matter was referred to the Billing Department on the same day for urgent assessment and rectification. A request has also been sent to the technical team on 03.04.2023 to ensure the smart readings are uploaded every month.</div><div><br></div><div>Query Resolved: 05.04.2023</div><div>Readings has been rectified and account adjusted. Resolution communicated to the consumer via e-mail on 05.04.2023</div><div><br></div>