Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1170739 49199 6/2/2023 1:03:10 PM 6/2/2023 1:03:11 PM IVR call: balance Received call for balance for account 10057590 undefined 7 2 15433 78
49198 6/2/2023 1:01:05 PM 6/2/2023 1:04:30 PM TRANSFER WATER METER TO - ACC 10434508 Please transfer water charge from the previous account 10276836 to the new account - 10434508<div><br></div> 6 3 33618 146 4 2 23 1 113 887 887
1170726 49197 6/2/2023 12:52:21 PM 6/2/2023 12:52:23 PM IVR call: balance Received call for balance for account 10387469 undefined 7 2 15106 78
49195 6/2/2023 12:52:14 PM 6/2/2023 12:52:17 PM Water Query Please apply 6 months policy for the unread period&nbsp; 6 3 33617 9 15 2 23 1 101 9
1170723 49196 6/2/2023 12:51:32 PM 6/2/2023 12:51:34 PM IVR call: balance Received call for balance for account 10177499 undefined 7 2 15110 78
1170718 49194 6/2/2023 12:49:56 PM 6/2/2023 12:49:57 PM IVR call: balance Received call for balance for account 10398964 undefined 7 2 4832 78
11901 6/2/2023 12:45:25 PM 6/2/2023 12:45:28 PM 101 SKY Incorrect meter number, a photo of the correct meter number is attached. Please also update your readings according to the photo. 23 3 31947 17 2 23 1 112 273
1170698 49193 6/2/2023 12:33:48 PM 6/2/2023 12:33:49 PM IVR call: balance Received call for balance for account 10298469 undefined 7 2 8724 78
49191 6/2/2023 12:33:37 PM 6/2/2023 12:49:14 PM WATER QUERY HIGH CONSUMPTION AS AT 2020/03/24 READING WAS 927 CONSUMPTION 282 EVERSINCE THEN CONSUMPTIONS ARE VERY HIGH CURRENT READING 7388 METER NO. 140547782. 30 3 33616 84 4 1 111 192 192
1170696 49192 6/2/2023 12:33:13 PM 6/2/2023 12:33:31 PM IVR call: statement Received call for statement for account 10428131 sent message: 43480 8 2 13210 79
1170677 49190 6/2/2023 12:22:31 PM 6/2/2023 12:22:56 PM IVR call: statement Received call for statement for account 10397492 sent message: 43479 8 2 1387 79
1170666 49189 6/2/2023 12:08:37 PM 6/2/2023 12:08:39 PM IVR call: balance Received call for balance for account 10398964 undefined 7 2 4832 78
25137 6/2/2023 12:08:23 PM 6/2/2023 12:08:25 PM FAULTY METER We refer to the abovementioned account and have analyzed this account dating back to June 2016. We have further noted that there have been no changes to the premises or the occupant thereof. From October 2017 to August 2020 we were back charged an average of 53kl over the period of 35 months. Shortly thereafter the meter (D0575) was replaced by meter ending 10683. Taking into consideration the new, and more accurate readings, the average from date of replacement to date is 20kl. We are therefore certain that your previous meter was faulty and giving inaccurate readings. We request a copy of the paperwork completed when the old meter was taken out. We further request that there be a fair credit passed on the account for the faulty meter, as the new readings clearly indicate that the previous readings are exorbitant. Yours Faithfully Jess Stephen 23 3 1121 17 2 23 1 112 2438
25137 6/2/2023 12:08:14 PM 6/2/2023 12:08:16 PM FAULTY METER We refer to the abovementioned account and have analyzed this account dating back to June 2016. We have further noted that there have been no changes to the premises or the occupant thereof. From October 2017 to August 2020 we were back charged an average of 53kl over the period of 35 months. Shortly thereafter the meter (D0575) was replaced by meter ending 10683. Taking into consideration the new, and more accurate readings, the average from date of replacement to date is 20kl. We are therefore certain that your previous meter was faulty and giving inaccurate readings. We request a copy of the paperwork completed when the old meter was taken out. We further request that there be a fair credit passed on the account for the faulty meter, as the new readings clearly indicate that the previous readings are exorbitant. Yours Faithfully Jess Stephen 23 3 1121 17 2 23 1 112 2438
1170653 49188 6/2/2023 12:00:34 PM 6/2/2023 12:00:35 PM IVR call: balance Received call for balance for account 10191831 undefined 7 2 13080 78
49081 6/2/2023 11:58:54 AM 6/2/2023 11:58:58 AM Prepaid meter broken after loadshedding The prepaid meter at Flat 5 Magnolia court broke after loadshedding, BCM came and bypassed the meter, saying that other BCM officials will come to replace the prepaid meter, but nobody has come. We have reported this many times on electricity fault line, here is a ref number 328171. Contact Mr Peter 079 2795455 We also reported it to Mr Henning at Chiselhurst last year. 23 3 2871 5 2 23 2 114 3448
1170647 49187 6/2/2023 11:58:06 AM 6/2/2023 11:58:23 AM IVR call: statement Received call for statement for account 20015092 sent message: 43469 8 2 33508 79
49081 6/2/2023 11:54:22 AM 6/2/2023 11:54:25 AM Prepaid electricity screen broken The prepaid electricity meter of flat 12 Folen courts screen does not work as during a power surge, after load shedding the screen went blank.We reported ref 330603 and reported to Chiselhurst Mr Henning some time back last year, Bcm came, looked at it and said other BCM guys musr come, but nobody has come. Contact Person Peter 0792795455 23 3 33615 5 2 23 2 114 3448
1170640 49186 6/2/2023 11:52:00 AM 6/2/2023 11:52:01 AM IVR call: balance Received call for balance for account 10021587 undefined 7 2 16239 78
1170634 49185 6/2/2023 11:45:55 AM 6/2/2023 11:45:56 AM IVR call:? Received call for ? for account 10441431 33614