We refer to the abovementioned account and have analyzed this account dating back to June 2016. We have further noted that there have been no changes to the premises or the occupant thereof.
From October 2017 to August 2020 we were back charged an average of 53kl over the period of 35 months.
Shortly thereafter the meter (D0575) was replaced by meter ending 10683.
Taking into consideration the new, and more accurate readings, the average from date of replacement to date is 20kl.
We are therefore certain that your previous meter was faulty and giving inaccurate readings. We request a copy of the paperwork completed when the old meter was taken out.
We further request that there be a fair credit passed on the account for the faulty meter, as the new readings clearly indicate that the previous readings are exorbitant.
Yours Faithfully
Jess Stephen