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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
49195
LatestTicket
CreatedAt
6/2/2023 12:52:14 PM
UpdatedAt
6/2/2023 12:52:17 PM
Subject
Water Query
Description
Please apply 6 months policy for the unread period 
Priority
Disposition
6
ConversationType
3
Parent
Account
33617
OpenedBy
9
AssignedTo
15
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
9
Updator
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