Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1116469 | 43652 | 4/5/2023 9:14:57 AM | 4/5/2023 9:15:15 AM | IVR call: statement | Received call for statement for account 10009218 sent message: 39722 | 8 | 2 | 32222 | 79 | ||||||||||||||||||||||||||||||||
| 23205 | 4/5/2023 9:01:23 AM | 5/16/2023 6:56:13 AM | water | plumbers letter for fixed leak submitted<div><br></div><div><b>qrc response</b></div><div><b>leak credit passed for 2021/2022 period, journal waiting to be authorized</b></div><br/><b>Journal Number</b>: [498809]<br/><b>Journal Amount</b>: [123235.88] | 27 | 3 | 23234 | 110 | 17 | 2 | 23 | 1 | 96 | 5/16/2023 6:55:54 AM | 145763 | 2 | 205 | 2 | |||||||||||||||||||||||
| 1116403 | 43651 | 4/5/2023 8:47:38 AM | 4/5/2023 8:47:39 AM | IVR call: balance | Received call for balance for account 10260059 undefined | 7 | 2 | 5956 | 78 | ||||||||||||||||||||||||||||||||
| 1116387 | 43650 | 4/5/2023 8:35:00 AM | 4/5/2023 8:35:01 AM | IVR call: balance | Received call for balance for account 10018572 undefined | 7 | 2 | 32221 | 78 | ||||||||||||||||||||||||||||||||
| 1116364 | 43649 | 4/5/2023 8:28:22 AM | 4/5/2023 8:28:23 AM | IVR call:? | Received call for ? for account 10018572 | 32221 | |||||||||||||||||||||||||||||||||||
| 1116348 | 43648 | 4/5/2023 8:20:52 AM | 4/5/2023 8:20:53 AM | IVR call: balance | Received call for balance for account 20087869 undefined | 7 | 2 | 393 | 78 | ||||||||||||||||||||||||||||||||
| 43645 | 4/5/2023 8:19:05 AM | 4/5/2023 8:19:08 AM | TRANSFER CHARGES TO NEW ACC - 10442377 | PLEASAE TRANSFER THE CHARGES FROM PREVIOUS ACC NO - 10130983. THE NEW OWNER MOVED IN ON DECEMBER. | 6 | 3 | 32219 | 146 | 5 | 2 | 23 | 6 | 76 | 887 | |||||||||||||||||||||||||||
| 1116345 | 43647 | 4/5/2023 8:18:25 AM | 4/5/2023 8:19:01 AM | IVR call: meter-reading | Received call for meter-reading for account 10360209 Meter reading: [1297] Meter type: [water] | 10 | 2 | 940 | 81 | ||||||||||||||||||||||||||||||||
| 43644 | 4/5/2023 8:17:32 AM | 4/5/2023 8:17:35 AM | water query | this acc was charging with the estimate since last year now the estimate were reversed but the amount charged is very high also the meter charging on this acc is sheared with acc no-10235552 can you please assist | 6 | 3 | 32220 | 145 | 17 | 2 | 23 | 1 | 111 | 780 | |||||||||||||||||||||||||||
| 1116341 | 43646 | 4/5/2023 8:16:34 AM | 4/5/2023 8:16:35 AM | IVR call: balance | Received call for balance for account 10007628 undefined | 7 | 2 | 4668 | 78 | ||||||||||||||||||||||||||||||||
| 1116317 | 43643 | 4/5/2023 8:10:20 AM | 4/5/2023 8:10:20 AM | IVR call:? | Received call for ? for account 10042358 | 32218 | |||||||||||||||||||||||||||||||||||
| 43642 | 4/5/2023 8:06:05 AM | 4/5/2023 8:06:08 AM | water | split consumption to be applied | 6 | 3 | 32217 | 110 | 15 | 2 | 23 | 1 | 50 | 205 | |||||||||||||||||||||||||||
| 1116293 | 43641 | 4/5/2023 8:00:20 AM | 4/5/2023 8:00:47 AM | IVR call: statement | Received call for statement for account 10203419 sent message: 39710 | 8 | 2 | 30167 | 79 | ||||||||||||||||||||||||||||||||
| 1116277 | 43640 | 4/5/2023 7:53:44 AM | 4/5/2023 7:54:37 AM | IVR call: statement | Received call for statement for account 10442445 sent message: 39709 | 8 | 2 | 32216 | 79 | ||||||||||||||||||||||||||||||||
| 43639 | 4/5/2023 7:45:29 AM | 4/5/2023 7:45:32 AM | WATER TRASNFER | TRANSFER OF WATER METER FROM ACCOUNT NUMBER 10154803 TO ACCOUNT NUMBER 10436376 AND CONSUMER IS BEING REQUESTING TRANSFER FOR OVER A YEAR NOW | 23 | 3 | 32215 | 37 | 4 | 2 | 23 | 1 | 113 | 37 | |||||||||||||||||||||||||||
| 1116228 | 43638 | 4/5/2023 7:37:19 AM | 4/5/2023 7:37:20 AM | IVR call: balance | Received call for balance for account 10428571 undefined | 7 | 2 | 32214 | 78 | ||||||||||||||||||||||||||||||||
| 1116173 | 43637 | 4/5/2023 7:14:45 AM | 4/5/2023 7:14:46 AM | IVR call: balance | Received call for balance for account 10037570 undefined | 7 | 2 | 25842 | 78 | ||||||||||||||||||||||||||||||||
| 1116120 | 43636 | 4/5/2023 6:58:07 AM | 4/5/2023 6:58:08 AM | IVR call: balance | Received call for balance for account 10015606 undefined | 7 | 2 | 4990 | 78 | ||||||||||||||||||||||||||||||||
| 1116115 | 43635 | 4/5/2023 6:50:38 AM | 4/5/2023 6:50:39 AM | IVR call: balance | Received call for balance for account 10216800 undefined | 7 | 2 | 23904 | 78 | ||||||||||||||||||||||||||||||||
| 1116109 | 43634 | 4/5/2023 6:48:01 AM | 4/5/2023 6:48:18 AM | IVR call: statement | Received call for statement for account 10394996 sent message: 39705 | 8 | 2 | 6951 | 79 |