Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1120715 | 43949 | 4/12/2023 7:38:51 AM | 4/12/2023 7:39:11 AM | IVR call: statement | Received call for statement for account 10372778 sent message: 40013 | 8 | 2 | 1631 | 79 | ||||||||||||||||||||||||||||||||
| 1120713 | 43948 | 4/12/2023 7:37:06 AM | 4/12/2023 7:37:27 AM | IVR call: statement | Received call for statement for account 10013674 sent message: 40012 | 8 | 2 | 18184 | 79 | ||||||||||||||||||||||||||||||||
| 1120709 | 43947 | 4/12/2023 7:35:03 AM | 4/12/2023 7:35:04 AM | IVR call: balance | Received call for balance for account 10130740 undefined | 7 | 2 | 26888 | 78 | ||||||||||||||||||||||||||||||||
| 43946 | 4/12/2023 7:32:09 AM | 4/12/2023 7:32:13 AM | water smart meter changed in 2021/02 billing | consumer billed R9511.87 with the billing run of 2021/02/22 111kl water<div>consumers account was never adjusted or credited</div> | 6 | 3 | 32308 | 25 | 17 | 2 | 23 | 1 | 112 | 25 | |||||||||||||||||||||||||||
| 1120688 | 43945 | 4/12/2023 7:26:26 AM | 4/12/2023 7:26:43 AM | IVR call: statement | Received call for statement for account 10332382 sent message: 40009 | 8 | 2 | 22690 | 79 | ||||||||||||||||||||||||||||||||
| 1120686 | 43944 | 4/12/2023 7:26:22 AM | 4/12/2023 7:26:23 AM | IVR call: balance | Received call for balance for account 10007067 undefined | 7 | 2 | 9024 | 78 | ||||||||||||||||||||||||||||||||
| 43937 | 4/12/2023 7:26:00 AM | 4/12/2023 7:26:04 AM | On-going Water Query (since 2016) | Good Day, I have been querying this issue since 2016. Water is no being charged to the BCM Bill. I was advised by BCM that the water was incorrectly being charged to a "Ghost account" but that BCM would need to remap the complex to correct the issue which to date, has not been done, deposite my numerous and continual follow ups. Please will someone revert back to me soonest possible? | 23 | 3 | 3684 | 4 | 2 | 23 | 1 | 113 | 3306 | ||||||||||||||||||||||||||||
| 1120673 | 43943 | 4/12/2023 7:20:09 AM | 4/12/2023 7:20:28 AM | IVR call: statement | Received call for statement for account 10265158 sent message: 40004 | 8 | 2 | 22687 | 79 | ||||||||||||||||||||||||||||||||
| 1120668 | 43942 | 4/12/2023 7:19:47 AM | 4/12/2023 7:19:48 AM | IVR call: balance | Received call for balance for account 10252716 undefined | 7 | 2 | 25764 | 78 | ||||||||||||||||||||||||||||||||
| 1120659 | 43941 | 4/12/2023 7:15:57 AM | 4/12/2023 7:16:14 AM | IVR call: statement | Received call for statement for account 10266447 sent message: 40002 | 8 | 2 | 22693 | 79 | ||||||||||||||||||||||||||||||||
| 1120653 | 43940 | 4/12/2023 7:14:31 AM | 4/12/2023 7:15:22 AM | IVR call: statement | Received call for statement for account 10383458 sent message: 40001 | 8 | 2 | 7647 | 79 | ||||||||||||||||||||||||||||||||
| 1120600 | 43939 | 4/12/2023 6:56:24 AM | 4/12/2023 6:56:25 AM | IVR call: balance | Received call for balance for account 10036536 undefined | 7 | 2 | 5144 | 78 | ||||||||||||||||||||||||||||||||
| 43936 | 4/12/2023 6:56:18 AM | 4/12/2023 6:57:01 AM | Dispute of Oct 2022 readings | Query received through Cllr:<div>"Client also provided a reading of 4898 on 5 December 2022. That is concerning, as it then suggests consumer had used only 3 kl of water from 22 October to 5 December 2022. That appears unlikely, and regardless of what the service provider may maintain, clearly indicates that something is wrong with this water meter or the reading.</div><div>Based on that reasonable suspicion, and the statement elsewhere of client regarding a burst in the area around that time, is sufficient evidence to support an adjustment of the suspect consumption – indeed, it may be prudent to replace the unit in its entirety and correct the disputed reading using the readings of the replacement meter. The owner did not have a plumber repair a leaking pipe in the driveway as suggested, as that work related to the installation of a private prepaid water meter".<br></div><div><div><br></div></div><div>QRC RESPONSE: Query Resolved with the following findings:</div><div><b><u>Waterworks responded on 08 Dec 2022 with the following response:</u></b></div><div>“The plumber was sent back to the property on the 08/12/2022 and found the meter in order, no leaks. Current reading is 4898. The owner of the property was not at home at the time of my plumbers visit only the Gardener. The Gardener told the plumber that he can remember sometime in October 2022, the owner had a plumber repair a leaking pipe in the driveway. Waterworks assessment informs this information ties up with the data provided on the Macrocomm device. </div><div><br></div><div>We further consulted with Vodacom/ Macrodom today, and they also assessed the readings of Oct 2022 and prior; and report that the platform indicates possible leak repairs.</div><div>Below is a reading report from the platform and highlighted in red indicates the high water usage between Aug to Oct 2022. </div><div>Based on the photo confirming the reading on the ground, these readings are in line with the readings on the System.</div><div><br></div><div>We understand your content of e-mail refers to the installation of a private prepaid meter, but perhaps there may have been other plumbing work done on site, as the assessment and inspections of both technical teams has confirmed that the readings, device and meter is in order.</div><div>Cllr will inform the client of the response.</div><div><br></div> | 27 | 3 | 32306 | 3 | 17 | 2 | 23 | 1 | 111 | 4/12/2023 6:56:57 AM | 3 | 3 | 3 | ||||||||||||||||||||||||
| 3360 | 4/12/2023 6:35:26 AM | 4/12/2023 6:36:25 AM | Water query | Kindy find attached plumbers report for consumer | 6 | 3 | 2880 | 167 | 17 | 2 | 23 | 1 | 96 | 893 | 893 | ||||||||||||||||||||||||||
| 1120567 | 43935 | 4/12/2023 6:32:52 AM | 4/12/2023 6:32:53 AM | IVR call: balance | Received call for balance for account 10360085 undefined | 7 | 2 | 5191 | 78 | ||||||||||||||||||||||||||||||||
| 1120547 | 43934 | 4/12/2023 6:25:43 AM | 4/12/2023 6:25:45 AM | IVR call: balance | Received call for balance for account 10414842 undefined | 7 | 2 | 32304 | 78 | ||||||||||||||||||||||||||||||||
| 1120526 | 43933 | 4/12/2023 6:17:20 AM | 4/12/2023 6:17:22 AM | IVR call: balance | Received call for balance for account 10390189 undefined | 7 | 2 | 25458 | 78 | ||||||||||||||||||||||||||||||||
| 1120489 | 43932 | 4/12/2023 5:55:58 AM | 4/12/2023 5:55:59 AM | IVR call: balance | Received call for balance for account 10169745 undefined | 7 | 2 | 1782 | 78 | ||||||||||||||||||||||||||||||||
| 1120488 | 43931 | 4/12/2023 5:55:02 AM | 4/12/2023 5:55:03 AM | IVR call: balance | Received call for balance for account 10169745 undefined | 7 | 2 | 1782 | 78 | ||||||||||||||||||||||||||||||||
| 1120487 | 43930 | 4/12/2023 5:53:33 AM | 4/12/2023 5:53:53 AM | IVR call: statement | Received call for statement for account 10169745 sent message: 39996 | 8 | 2 | 1782 | 79 |