Query received through Cllr:<div>"Client also provided a reading of 4898 on 5 December 2022. That is concerning, as it then suggests consumer had used only 3 kl of water from 22 October to 5 December 2022. That appears unlikely, and regardless of what the service provider may maintain, clearly indicates that something is wrong with this water meter or the reading.</div><div>Based on that reasonable suspicion, and the statement elsewhere of client regarding a burst in the area around that time, is sufficient evidence to support an adjustment of the suspect consumption – indeed, it may be prudent to replace the unit in its entirety and correct the disputed reading using the readings of the replacement meter. The owner did not have a plumber repair a leaking pipe in the driveway as suggested, as that work related to the installation of a private prepaid water meter".<br></div><div><div><br></div></div><div>QRC RESPONSE: Query Resolved with the following findings:</div><div><b><u>Waterworks responded on 08 Dec 2022 with the following response:</u></b></div><div>“The plumber was sent back to the property on the 08/12/2022 and found the meter in order, no leaks. Current reading is 4898. The owner of the property was not at home at the time of my plumbers visit only the Gardener. The Gardener told the plumber that he can remember sometime in October 2022, the owner had a plumber repair a leaking pipe in the driveway. Waterworks assessment informs this information ties up with the data provided on the Macrocomm device. </div><div><br></div><div>We further consulted with Vodacom/ Macrodom today, and they also assessed the readings of Oct 2022 and prior; and report that the platform indicates possible leak repairs.</div><div>Below is a reading report from the platform and highlighted in red indicates the high water usage between Aug to Oct 2022. </div><div>Based on the photo confirming the reading on the ground, these readings are in line with the readings on the System.</div><div><br></div><div>We understand your content of e-mail refers to the installation of a private prepaid meter, but perhaps there may have been other plumbing work done on site, as the assessment and inspections of both technical teams has confirmed that the readings, device and meter is in order.</div><div>Cllr will inform the client of the response.</div><div><br></div>