Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 43063 | 4/19/2023 9:06:46 AM | 5/18/2023 11:19:22 AM | Overcharging of water | Loxford House - The water meter was read - Curr 18/10/2022 Prev 16/01/2020. =8618 kl As per the amount charged, we were charged R 173.77 per kl. This is incorrect. Please adjust the charges to reflect the correct charge per kl. | 23 | 3 | 28431 | 15 | 2 | 23 | 1 | 50 | 146323 | 3261 | |||||||||||||||||||||||||||
| 1127871 | 44738 | 4/19/2023 9:03:26 AM | 4/19/2023 9:03:27 AM | IVR call: balance | Received call for balance for account 10369913 undefined | 7 | 2 | 5496 | 78 | ||||||||||||||||||||||||||||||||
| 1127869 | 44737 | 4/19/2023 9:02:25 AM | 4/19/2023 9:02:26 AM | IVR call: balance | Received call for balance for account 10369913 undefined | 7 | 2 | 5496 | 78 | ||||||||||||||||||||||||||||||||
| 1127859 | 44736 | 4/19/2023 8:56:13 AM | 4/19/2023 8:56:14 AM | IVR call: balance | Received call for balance for account 10076102 undefined | 7 | 2 | 20070 | 78 | ||||||||||||||||||||||||||||||||
| 1127856 | 44735 | 4/19/2023 8:55:02 AM | 4/19/2023 8:55:03 AM | IVR call: balance | Received call for balance for account 10076102 undefined | 7 | 2 | 20070 | 78 | ||||||||||||||||||||||||||||||||
| 1127825 | 44734 | 4/19/2023 8:44:02 AM | 4/19/2023 8:44:05 AM | IVR call: balance | Received call for balance for account 10005815 undefined | 7 | 2 | 2683 | 78 | ||||||||||||||||||||||||||||||||
| 1127804 | 44733 | 4/19/2023 8:35:35 AM | 4/19/2023 8:35:36 AM | IVR call: balance | Received call for balance for account 10026156 undefined | 7 | 2 | 20979 | 78 | ||||||||||||||||||||||||||||||||
| 1127789 | 44732 | 4/19/2023 8:32:13 AM | 4/19/2023 8:32:15 AM | IVR call: balance | Received call for balance for account 10026117 undefined | 7 | 2 | 21807 | 78 | ||||||||||||||||||||||||||||||||
| 15992 | 4/19/2023 8:20:48 AM | 4/19/2023 8:22:49 AM | REVERSING DOG TAX | A QUERY HAS BEEN RECEIVED<div>I HAVE FORWARDED YOUR ACCOUNT DETAILS, THEY WILL CONTACT YOU FOR INSPECTION ON THE PROPERTY.<br><div>WE WAITING FOR INSPECTION REPORT IN ODER FOR THE QUERY TO BE RESOLVED</div><div>WE APOLOGIZE FOR THE CONVENIENCE, WILL MAKE A FOLLOW UP AND KEEP YOU UPDATED </div><div><br></div><div> </div></div> | 30 | 3 | 15287 | 239 | 2 | 11 | 72 | 145557 | 3290 | 3290 | |||||||||||||||||||||||||||
| 1127740 | 44731 | 4/19/2023 8:09:46 AM | 4/19/2023 8:10:12 AM | IVR call: statement | Received call for statement for account 10108347 sent message: 40546 | 8 | 2 | 9124 | 79 | ||||||||||||||||||||||||||||||||
| 1127721 | 44730 | 4/19/2023 8:07:56 AM | 4/19/2023 8:08:18 AM | IVR call: statement | Received call for statement for account 10426383 sent message: 40545 | 8 | 2 | 32548 | 79 | ||||||||||||||||||||||||||||||||
| 1127720 | 44729 | 4/19/2023 8:07:54 AM | 4/19/2023 8:07:55 AM | IVR call: balance | Received call for balance for account 10347725 undefined | 7 | 2 | 6082 | 78 | ||||||||||||||||||||||||||||||||
| 1127707 | 44728 | 4/19/2023 8:07:18 AM | 4/19/2023 8:07:39 AM | IVR call: meter-reading | Received call for meter-reading for account 10108347 Meter reading: [0263] Meter type: [water] | 10 | 2 | 9124 | 81 | ||||||||||||||||||||||||||||||||
| 1127697 | 44727 | 4/19/2023 8:05:28 AM | 4/19/2023 8:05:29 AM | IVR call:? | Received call for ? for account 10108347 | 9124 | |||||||||||||||||||||||||||||||||||
| 1127696 | 44726 | 4/19/2023 8:05:17 AM | 4/19/2023 8:05:18 AM | IVR call: balance | Received call for balance for account 10389143 undefined | 7 | 2 | 4171 | 78 | ||||||||||||||||||||||||||||||||
| 44725 | 4/19/2023 7:54:46 AM | 4/19/2023 7:54:49 AM | WATER | NO WATER CHARGE CCONSUMER HAS BEEN TAKEN WATER READINGS 0078 ON THE 07/04/2023 PROVIDED | 6 | 3 | 32547 | 114 | 4 | 2 | 23 | 1 | 113 | 201 | |||||||||||||||||||||||||||
| 44658 | 4/19/2023 7:37:58 AM | 4/19/2023 7:38:01 AM | Refund of deposit | On 4/3/2021 I sold a flat at Graydene, Southernwood; East London & have requested my refund & still waiting. Can you please refund me ASAP as this is now long overdue. | 23 | 3 | 32538 | 5 | 2 | 23 | 6 | 76 | 3326 | ||||||||||||||||||||||||||||
| 1127630 | 44724 | 4/19/2023 7:37:16 AM | 4/19/2023 7:37:33 AM | IVR call: statement | Received call for statement for account 10103700 sent message: 40539 | 8 | 2 | 17574 | 79 | ||||||||||||||||||||||||||||||||
| 1127617 | 44723 | 4/19/2023 7:34:35 AM | 4/19/2023 7:34:36 AM | IVR call: balance | Received call for balance for account 10058044 undefined | 7 | 2 | 32546 | 78 | ||||||||||||||||||||||||||||||||
| 1127612 | 44722 | 4/19/2023 7:32:29 AM | 4/19/2023 7:32:47 AM | IVR call: meter-reading | Received call for meter-reading for account 10176944 Meter reading: [269] Meter type: [water] | 10 | 2 | 5257 | 81 |