Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1167347 | 48850 | 5/31/2023 12:08:13 PM | 5/31/2023 12:08:14 PM | IVR call: balance | Received call for balance for account 10024802 undefined | 7 | 2 | 4369 | 78 | ||||||||||||||||||||||||||||||||
| 1167348 | 48849 | 5/31/2023 12:08:11 PM | 5/31/2023 12:08:12 PM | IVR call:? | Received call for ? for account 10442988 | 33537 | |||||||||||||||||||||||||||||||||||
| 1167346 | 48848 | 5/31/2023 12:07:36 PM | 5/31/2023 12:07:37 PM | IVR call: balance | Received call for balance for account 10406286 undefined | 7 | 2 | 33536 | 78 | ||||||||||||||||||||||||||||||||
| 1167343 | 48847 | 5/31/2023 12:06:44 PM | 5/31/2023 12:06:59 PM | IVR call: statement | Received call for statement for account 10444053 sent message: 43223 | 8 | 2 | 33533 | 79 | ||||||||||||||||||||||||||||||||
| 1167340 | 48846 | 5/31/2023 12:06:01 PM | 5/31/2023 12:06:02 PM | IVR call: balance | Received call for balance for account 10444053 undefined | 7 | 2 | 33533 | 78 | ||||||||||||||||||||||||||||||||
| 1167338 | 48845 | 5/31/2023 12:04:49 PM | 5/31/2023 12:04:51 PM | IVR call: balance | Received call for balance for account 10022828 undefined | 7 | 2 | 9912 | 78 | ||||||||||||||||||||||||||||||||
| 1167336 | 48844 | 5/31/2023 12:04:32 PM | 5/31/2023 12:04:33 PM | IVR call: balance | Received call for balance for account 10439865 undefined | 7 | 2 | 33535 | 78 | ||||||||||||||||||||||||||||||||
| 1167328 | 48842 | 5/31/2023 11:59:42 AM | 5/31/2023 11:59:43 AM | IVR call: balance | Received call for balance for account 10444053 undefined | 7 | 2 | 33533 | 78 | ||||||||||||||||||||||||||||||||
| 1167326 | 48841 | 5/31/2023 11:59:18 AM | 5/31/2023 11:59:19 AM | IVR call: balance | Received call for balance for account 10444053 undefined | 7 | 2 | 33533 | 78 | ||||||||||||||||||||||||||||||||
| 1167324 | 48840 | 5/31/2023 11:58:51 AM | 5/31/2023 11:58:52 AM | IVR call: balance | Received call for balance for account 10444053 undefined | 7 | 2 | 33533 | 78 | ||||||||||||||||||||||||||||||||
| 1167307 | 48839 | 5/31/2023 11:55:05 AM | 5/31/2023 11:55:07 AM | IVR call: balance | Received call for balance for account 10024802 undefined | 7 | 2 | 4369 | 78 | ||||||||||||||||||||||||||||||||
| 17930 | 5/31/2023 11:54:00 AM | 5/31/2023 11:54:01 AM | Water charges on Plot | Once again the May 23 statement shows a reading for a meter on a plot which has no water, and no movement on the meter. Arrears have also not been credited. this has gone on for over a year now!!!!!! See attachment no movement at all | 23 | 3 | 17400 | 17 | 2 | 23 | 1 | 111 | 1122 | ||||||||||||||||||||||||||||
| 1167302 | 48838 | 5/31/2023 11:53:53 AM | 5/31/2023 11:53:54 AM | IVR call: balance | Received call for balance for account 10437874 undefined | 7 | 2 | 27126 | 78 | ||||||||||||||||||||||||||||||||
| 1167279 | 48837 | 5/31/2023 11:48:25 AM | 5/31/2023 11:48:26 AM | IVR call: balance | Received call for balance for account 10253184 undefined | 7 | 2 | 21636 | 78 | ||||||||||||||||||||||||||||||||
| 1167270 | 48836 | 5/31/2023 11:45:50 AM | 5/31/2023 11:45:52 AM | IVR call: balance | Received call for balance for account 10012993 undefined | 7 | 2 | 9944 | 78 | ||||||||||||||||||||||||||||||||
| 1167252 | 48835 | 5/31/2023 11:41:48 AM | 5/31/2023 11:41:50 AM | IVR call: balance | Received call for balance for account 20009892 undefined | 7 | 2 | 7824 | 78 | ||||||||||||||||||||||||||||||||
| 43591 | 5/31/2023 11:40:41 AM | 5/31/2023 11:41:57 AM | WATER | QRC RESPONSE: Six months policy adjustment done<br/><b>Journal Number</b>: [829425] | 24 | 3 | 32206 | 15 | 15 | 2 | 23 | 1 | 101 | 146822 | 15 | ||||||||||||||||||||||||||
| 48124 | 5/31/2023 11:40:23 AM | 5/31/2023 11:41:25 AM | ERF5365 | Good Day Please could you confirm if the account relating to ERF5365, 10141219 has been closed. An email was sent to Florence Pillay as well as Customer Care and Billing enquiries on 19/05/2023 by Sarah Kriel of Kriel Peterson Attorneys. The transfer of the property into the new owners names, Candice & Justin Smith, took place on the 15th of May. We have received the May account this morning and have still been charged with the full month of May's charges. Please could this account be closed with immediate effect. Please also advise if the credit due on this account will be credited to our other account i.e. account no. 10435940 or if we need to supply a proof of banking detail letter in order that it can be refunded into our bank account. Your urgent assistance with this matter will be greatly appreciated. Thank you | 23 | 3 | 6511 | 5 | 2 | 23 | 6 | 122 | 3420 | ||||||||||||||||||||||||||||
| 1167207 | 48834 | 5/31/2023 11:33:07 AM | 5/31/2023 11:33:25 AM | IVR call: statement | Received call for statement for account 10369444 sent message: 43215 | 8 | 2 | 4110 | 79 | ||||||||||||||||||||||||||||||||
| 1167200 | 48833 | 5/31/2023 11:30:34 AM | 5/31/2023 11:30:35 AM | IVR call: balance | Received call for balance for account 10439820 undefined | 7 | 2 | 27193 | 78 |