Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1134223 | 45306 | 4/26/2023 8:30:04 AM | 4/26/2023 8:30:19 AM | IVR call: statement | Received call for statement for account 10359475 sent message: 40895 | 8 | 2 | 32683 | 79 | ||||||||||||||||||||||||||||||||
| 45304 | 4/26/2023 8:29:41 AM | 4/26/2023 8:29:44 AM | water query back charge of 4mths | billing of 22/04/2023 consumer billed for r9923.68 238kl for period of 4mths | 6 | 3 | 32682 | 25 | 15 | 2 | 23 | 1 | 50 | 25 | |||||||||||||||||||||||||||
| 1134221 | 45305 | 4/26/2023 8:28:02 AM | 4/26/2023 8:28:02 AM | IVR call:? | Received call for ? for account 10044242 | 5010 | |||||||||||||||||||||||||||||||||||
| 1134219 | 45303 | 4/26/2023 8:26:50 AM | 4/26/2023 8:26:51 AM | IVR call: balance | Received call for balance for account 10362701 undefined | 7 | 2 | 6225 | 78 | ||||||||||||||||||||||||||||||||
| 45301 | 4/26/2023 8:24:47 AM | 4/26/2023 8:24:52 AM | electricity was corrected last month (March) and charged again for April 2023 | Electricity billed in corrected | 6 | 3 | 32681 | 21 | 5 | 2 | 23 | 2 | 111 | 21 | |||||||||||||||||||||||||||
| 1134214 | 45302 | 4/26/2023 8:24:02 AM | 4/26/2023 8:24:03 AM | IVR call: balance | Received call for balance for account 10284117 undefined | 7 | 2 | 2427 | 78 | ||||||||||||||||||||||||||||||||
| 1134203 | 45300 | 4/26/2023 8:21:18 AM | 4/26/2023 8:21:34 AM | IVR call: statement | Received call for statement for account 10419572 sent message: 40890 | 8 | 2 | 19001 | 79 | ||||||||||||||||||||||||||||||||
| 1134177 | 45299 | 4/26/2023 8:07:45 AM | 4/26/2023 8:07:46 AM | IVR call: balance | Received call for balance for account 10287622 undefined | 7 | 2 | 7547 | 78 | ||||||||||||||||||||||||||||||||
| 1134138 | 45298 | 4/26/2023 7:55:35 AM | 4/26/2023 7:55:54 AM | IVR call: statement | Received call for statement for account 10005411 sent message: 40889 | 8 | 2 | 4730 | 79 | ||||||||||||||||||||||||||||||||
| 1134132 | 45297 | 4/26/2023 7:54:42 AM | 4/26/2023 7:54:43 AM | IVR call: balance | Received call for balance for account 10005411 undefined | 7 | 2 | 4730 | 78 | ||||||||||||||||||||||||||||||||
| 23344 | 4/26/2023 7:52:31 AM | 4/26/2023 7:52:34 AM | Faulty Smart Meter | Please see queries: 99525 + 100628 My smart meter is not sending through water meter readings. Pleas repair it. | 23 | 3 | 23567 | 17 | 2 | 23 | 1 | 111 | 2067 | ||||||||||||||||||||||||||||
| 1134120 | 45296 | 4/26/2023 7:50:24 AM | 4/26/2023 7:50:25 AM | IVR call: balance | Received call for balance for account 10013043 undefined | 7 | 2 | 12768 | 78 | ||||||||||||||||||||||||||||||||
| 1134115 | 45295 | 4/26/2023 7:49:08 AM | 4/26/2023 7:49:09 AM | IVR call: balance | Received call for balance for account 10013043 undefined | 7 | 2 | 12768 | 78 | ||||||||||||||||||||||||||||||||
| 1134105 | 45294 | 4/26/2023 7:44:36 AM | 4/26/2023 7:44:37 AM | IVR call: balance | Received call for balance for account 10399720 undefined | 7 | 2 | 20403 | 78 | ||||||||||||||||||||||||||||||||
| 1134102 | 45293 | 4/26/2023 7:40:41 AM | 4/26/2023 7:40:59 AM | IVR call: meter-reading | Received call for meter-reading for account 10399174 Meter reading: [1918] Meter type: [water] | 10 | 2 | 16479 | 81 | ||||||||||||||||||||||||||||||||
| 30653 | 4/26/2023 7:36:43 AM | 4/26/2023 7:37:33 AM | Water | COMMENTS TO LOQ:<div>Query received Feb 2023 from Senior Manager with a message: “meter replaced 2019/03, but the same meter continued to charge until 05/2020. Smart meter was recording same consumption. Then there was double charge of meters in May 2020 and Nov 2020”</div><div><br></div><div><br></div><div>BILLING RESPONSE: 20 Feb 2023: <b>Query Closed</b></div><div>Please revere to control 662066 from water works, meter C-MGA386 was removed 14.03.2019 with a reading 1472. </div><div>The account history with debtor notes only starts May 2020. This note reflects the reading of 514 on which an investigation was referred to water works with response from control 707075 stating “meter already been replaced” with a reading 536 dated 15.06.2020. meter CMGA386 was removed and meter 2016090568 was installed with starting reading 514</div><div>If consumption taken from Nov 2019 until May2020 on meter CMGA386 a consumption of 447kl was billed for this period in comparison to 514kl. So, an underbilling of 67kl occurred for this period that between control 662066 and 707075.</div> | 27 | 3 | 15500 | 132 | 17 | 2 | 23 | 1 | 112 | 4/26/2023 7:36:43 AM | 230 | 230 | 230 | ||||||||||||||||||||||||
| 45292 | 4/26/2023 7:29:35 AM | 4/26/2023 7:29:38 AM | two water meters | please close one old water meter | 6 | 3 | 32680 | 112 | 17 | 2 | 23 | 1 | 112 | 203 | |||||||||||||||||||||||||||
| 1134080 | 45291 | 4/26/2023 7:23:57 AM | 4/26/2023 7:24:19 AM | IVR call: statement | Received call for statement for account 10371788 sent message: 40882 | 8 | 2 | 3819 | 79 | ||||||||||||||||||||||||||||||||
| 45289 | 4/26/2023 7:18:25 AM | 4/26/2023 7:18:28 AM | Incorrect closing reading | <div>incorrect closing reading for ease referral see attached commission sheet from Macrocomm.</div><div><br></div><div><br></div> | 22 | 3 | 19315 | 207 | 17 | 4 | 23 | 1 | 111 | 1208 | |||||||||||||||||||||||||||
| 1134065 | 45290 | 4/26/2023 7:17:53 AM | 4/26/2023 7:17:54 AM | IVR call: balance | Received call for balance for account 10107916 undefined | 7 | 2 | 23262 | 78 |